[Resolved]  HDFC Bank — REGARDING PF PROCESSING

Address:

Bathinda, Punjab

Sir/ Mam, I Saranjit Kaur want to complaint against HDFC BANK LTD. My husband had worked with HDFC BANK LTD. as a CO-EX. He had expired in Nov 2011. I have applied for his PF amount as per the procedure which they had confirmed me on mail ID. After that i had send them the required DOCs on their given address. After that i had requested them for the receiving of the same on mail but they have not replied till date. After that i had complained against them on email ID of [protected]@hdfcbank.com. 1 or 1(1/2) mon back i had received a call from hdfc employee Mr. Krishnamurthy Rao (Contact no.-[protected]) regarding the docs, he was asking to me that when i had send docs to them, i had confirmed him all the details and he confirmed me that he will definately confirm me the status of docs on the next day. But after that he have not confirmed me the status till date not even on mail. I am continuosly calling him till date after that day but he is not receiving my call. I am copying just the needful conversation of Mail which i had with HDFC BANK as below :- On Wed, Jul 31, 2013 at 10:50 AM, <Krishnamurthy.[protected]@hdfcbank.com> wrote: Dear Ms.Saranjit Kaur, With reference to your mail regarding the PF settlement of Late Mr.Sharandeep Singh, emp. code CS19879, we request you to fill & forward the below documents to enable us to process the PF claim settlement. Requirements. 1. The claimant ( wife) must give a written application letter asking for the PF dues. 2. She must give a NOC from other family members that they have no claim on the dues of the deceased . Format enclosed herewith (See attached file: NO OBJECTION CERTIFICATE.doc) 3. One attested copy of the Death Certificate. 4. Address proof of the claimant ( Telephone bill / Ration card / passport / license) 5. Photo ID of the claimant ( license / Passport / voter’s ID ) 6. One cancelled cheque of your bank a/c, to enable us to transfer the funds through NEFT . Pls send the doucuments to the below address - PAD- Finance HDFC Bank Ltd., Lodha - I Think Techno Campus, Building - Alpha, 8th Floor- Office Next to Kanjur Marg Railway station (East), Kanjur Marg (E) Mumbai - 400042 Regards, Krishnamurthy G Rao PAD ( Finance ) Lodha - i Think Techno Campus, Building - Alpha, 8th Floor, Kanjur Marg ( E ), Mumbai - 400042. Save a tree. Avoid printing this e-mail unless it is necessary Know more about us on www.hdfcbank.com. Connect with us on Facebook at www.facebook.com/hdfcbank ____________________________________________ Disclaimer: "The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. " sharan sidhu <[protected]@gmail.com> Oct 7 to Talktous, Krishnamurthy.., pf.csecoex, SocialMediaCom. Dear All, Dear Sir, I am sending you the speed post track record of the docs (which i have sent you earlier) which i have downloaded from internet according to the track the docs are already delivered at the address on 12/08/13 and the details of the speed post are given in the trail mail. So, kindly please confirm me the actual status on my case. Its very urgent, i have also called you on your cell phone ([protected]) regarding the status of the docs, but you didn't picked my call. Please look into the matter on urgent basis. please find the track at the end of the mail. Regards, Saranjit kaur [protected] [protected] Forwarded message[protected] From: sharan sidhu <[protected]@gmail.com> Date: Mon, Oct 7, 2013 at 11:17 AM Subject: Fwd: Regarding PF enquiry of Employee Code - CS19879 To: Krishnamurthy.[protected]@hdfcbank.com, pf.[protected]@hdfcbank.com, [protected]@hdfcbank.com, Talktous <[protected]@hdfcbank.com> Dear Sir, I am sending you the speed post track record of the docs (which i have sent you earlier) which i have downloaded from internet according to the track the docs are already delivered at the address on 12/08/13 and the details of the speed post are given in the trail mail. So, kindly please confirm me the actual status on my case. Its very urgent, i have also called you on your cell phone ([protected]) regarding the status of the docs, but you didn't picked my call. Please look into the matter on urgent basis. please find the track at the end of the mail. Regards, Saranjit kaur [protected] [protected] Forwarded message[protected] From: sharan sidhu <[protected]@gmail.com> Date: Mon, Aug 19, 2013 at 1:36 PM Subject: Fwd: Regarding PF enquiry of Employee Code - CS19879 To: Krishnamurthy.[protected]@hdfcbank.com, [protected]@hdfcbank.com Sir, please reply to the below trail mail as my DOCs regarding PF settlement of emp code ;- CS19879 has been received at your end or not, details of Speedpost are given in the trail mail Regards, Saranjit kaur [protected] -----Original Message----- From: sharan sidhu [[protected]@gmail.com] Sent: Thursday, Oct 3 2013 10:28AM To: Talktous [[protected]@hdfcbank.com] Subject: Re: Fw: Regarding PF enquiry of Employee Code - CS19879 Dear Sir, Kindly please provide me the updated status regarding the PF processing of Mr. Sharandeep Singh (CS19879). In the previous mail dated 21/08/2013 you have reverted that the processing will take 2-3 weeks and you have forwarded the case, but i have not got any kind of feedback after that.As i have forwarded all the required Docs to Mr. Krishnamurthy G Rao as required by him, on dated -07/08/2013 through Speed post ( EP[protected]IN). So, kindly please look into the matter on urgent basis. Hope for the positive response from your end soon. Regards, Saranjit kaur [protected] On Wed, Aug 21, 2013 at 12:58 PM, Talktous <[protected]@hdfcbank.com> wrote: Dear Ms. Saranjit Kaur, We thank you for writing to us. This is with reference to your e-mail dated August, 2013 addressed to Talktous regarding For SHARANDEEP SINGH (CS19879) - Re-Processing F&F details has been forwarded on August 2, 2013. The time taken for processing is 2-3 weeks. You may write to PF.[protected]@hdfcbank.com for further status. Warm Regards, Anay Kulkarni Customer Service Officer Talktous Team HDFC Bank Ltd. Please look into the matter on urgent basis, because i have to apply for the widow pension as well. For that i have to forward some Docs to the concerned department of HDFC Bank ltd.( about which i am already discussing with you in the above matter.) for verification and attestation and they have to forward these docs to the Mumbai PF office for further processing. You can also understand that when they are not looking into my PF matter seriously how can they tackle my widow pension matter seriously. Only after resolving the previous matter i can be able to put the next case to them. I need your full co-operation in resolving this matter. I shall be very thankful to you.