ICICI Securities — For my loss

Address:	Jaipur, Rajasthan, 302019
Website:	www.icicidirect.com

Hello, I want to do complain against ICICI security relationship manager M I Road Jaipur branch Mr. Myank. I started new work and didn't have experience. I totally depend on relationship manager Mayank Pardiya. he was guiding me I followed his instructions. Some days ago China devaluate his currency and value of currency increased and that time I sold 20 above lots of pound and 20 above lots euro. after to sold lots currency price went more high and high and that time my loss increased continuously and to make position system automatically cut lots. and still thats time prices going high but I don't understand all these things if I knew I buy that time all lots and try to avoid too much loss. but that time my relationship manager didn't guide me properly. I mentioned 2 contact no. he said he tried 4-5 times to my one of number some of issue it was dead that time then when I provide 2 contact no he was responsible to inform me on another no. some times when one of no switch off then he usually call on another number but that day he didn't call on another no and currency went up so high and I made a big loss his irresponsible behavior make me loss. when I asked him why he didn't call on another no then he didn't gave any appropriate answer and he didn't admit his mistake. Just a simple thing if we have 2 contact no and customer's loss situations increasing continuous high then that time if one of cell is off then manager responsible to inform on another no and stop to make a big loss. I said all these thing to him but he didn't admit his mistake and misbehaved. then I complained about him to his senior Om Prakash but senior favored him and senior didn't give satisfied answer. I faced 1.6 lack aprox loss to irresponsibility of account manager. I want to know who is responsible for my loss which made irresponsible behave of RM. now I contact to you and want to know how to you sort it this matter.
I have already complain in customer care and head service department but still didn't get any response. I hope you resolve this issue asap

Thanks
Pooja Ghiya