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IFB Customer Care

IFB Industries

Vanasthali Appartment, Gomti Nagar Extension
Lucknow
Lucknow District
Uttar Pradesh
India - 226010

Customer Care Phone Numbers and Contacts

Phone:+91 88 5376 9434
 +91 33 3048 9299
 +91 33 3048 9219
Mobile:+91 81 2747 1352
Fax:+91 33 3048 9230
Registered Address:

14, Taratolla Road,
Kolkata
West Bengal
700088
 

IFB Complaints & Reviews

IFB - Washing machine service pending for more than 20 days

User
 abhiishek1 on Oct 1, 2014
I have registered complaint about my washing machine more than 20 days back. Technician has come and checked the machine. He opened compete machine and identified the faulty part and told that he will come with new part next day. Post that he has never come back nor he called about the update. I have called your customer care many times but they always said they will call me back with the update but i have never got the call, they gave me various numbers to get my complaint resolved but those people have not resolved it till now. I have called technician may times where he always says that he will...
Complaint comments Read comments Complaint category Washing Machines

IFB - NO SUPPLY OF DISHWASHER CONSUMABLES

User
 aashubh5168 on Sep 30, 2014
SIR/MADAM I AM A CONSUMER FOR IFB DISHWASHER PURCHASED IN 2011. THIS COMPLAINT IS IN REGARDS TO IRREGULAR SUPPLY OF ITS CONSUMABLES( SALT, DETERGENT AND RINSE AID) SINCE THE YEAR OF PURCHASE . PRESENTLY I HAD PLACED AN ORDER ON 16th SEPTEMBER BUT AS USUAL NO SUPPLY HAS BEEN DELIVERED TILL DATE DESPITE REPEATED REMINDERS.(CUSTOMER ID NO. 2502428) I REQUEST YOU TO KINDLY LOOK INTO THIS MATTER WITH UTMOST IMPORTANCE FOR IT IS HIGHLY UNEXPECTED IRRESPONSIBLE BEHAVIOUR FROM A REPUTED COMPANY LIKE IFB. I SINCERLY REGRET RAISING A COMPLAINT AGAINST IFB. THANKS DR NEETI RASTOGI A-18 SECTOR J ALIGANJ...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - Dishwasher not being serviced even after many complaints.

User
 Nandish Basavaiah on Sep 30, 2014
i have bought IFB dish washer. Right now it is under repair since 3 months. no one is attending our complaint. Without attending they simply close the complaint only. We requested your managers Bharath and Vignesh also so many times, but no use. Recent complaint 13151884 and 13863916. please take necessary steps. if there is any corruption like govt office, please let us know to pay the amount. Dr.Nandiish; Bangalore; client ID 3509183; ph. 08892689120....
Complaint comments Read comments [1] Complaint category Appliances

IFB - My complaints not being attended by service station

User
 spgoel on Sep 30, 2014
Dear sir/MadamKindly refer to the three tickets generated by you for the same complaint of my washing machine since 09.09.2014 and numerous telephonic calls made by me to your mechanics, gurgaon service station and to your Goa office of which I have a record. As promised by the person who attended my call at Goa office today ( 30.09.2014) around noon and also reconfirmed by Mr rajiv from gurgaon service station that today definitely my complaint will be addressed, no one has visited my house today . in fact someone rang up my house and left a message that next visit will not be before...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Pathetic company cheating customers

User
 Viral Saxena on Sep 30, 2014
Hi, I was told by IFB Employee J Antony ( 9980506458) to buy AMC and will give prompt service.I opened a service req 13857916 a week back, no one even bothered to check washing machine which is under AMC. They loot people by saying good service, please help on same. Regards, Viral...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - No response from service station even though my washing machine was under maintenance contract

User
 Pankaj Suvagia on Sep 30, 2014
I have been compelled to send this mail at last. Really frustrated with kind of service and response we have been getting from service station. My complain ID is 13827419 that was lodged on 7th Aug 2014 ( very well within maintenance contract) and again reminder were given on 19th and 25th Sept on call center apart from calling every day on service station in Vadodara. I am sorry to say, I wasted my money making calls to service station and all in vain. Daily we are getting false commitment from service station and last commitment was to provide service/repair on last Saturday ( 27th Sept), but...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - ELITE 5Kg not working properly

User
 kpushkar on Sep 29, 2014
Lodged a complaint on 7-9-2014 and the no is 13735480.On my phone call to the TOLLFREENO regarding status of my complaint I come to know that there is no complaint and the operator booked another with comp no 13902394.What is happening in IFB?...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - microwave oven- issue not resolved for 3 weeks

User
 vbde on Sep 28, 2014
I bought an IFB microwave oven on June 3rd. This stopped working on sep 11th.. Complaint raised on same day. No response received. Again when I called the customer care, received response that my complaint was closed without citing any reason. Registered another complaint on 16th(13798808). After so much follow up technician turned up on 23rd checked the device and told he will be back with the replacement part next day. He came on 26 with replacement part only to find out that something else was faulty. Still my oven is unusable.. Never in my life will go for another fib machine. Pathetic service...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - My washing machine is not working

User
 Viveksureshkv on Sep 28, 2014
Respected sir Sir my washing machine is not works I have launch a complaint on 20/8/2014 against but not action taken place my complaint detail is given below id 3310244. Com no 13835324 sir when i have purchase this machine sales men tauld me that guarantee for 4 year and 24/x7 service, , , , sir I request u to take a quick action u r faithfully Vivek Kv Chalisgoan...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB Appliances Ltd - Defective and Damaged Dishwasher supplied

User
 Sriram Balakrishnan on Sep 27, 2014
I had purchased an IFB Neptune VX dishwasher which was delivered on 13-September-2014. The technician came for installation on 26-September 2014 after a lot of follow-up. On installation, the entire kitchen floor was flooded with water. The technician checked the appliance and concluded that IFB has supplied a damaged item. There was a dent on the side and possible internal damage. The technician has taken photographs and said he would submit this to IFB along with a report for replacement. I called up the IFB call centre, but they would not register a request for replacement asking me instead to...
Complaint comments Read comments Complaint category Appliances

IFB - Complain about service

User
 Dhartih on Sep 27, 2014
Dear Sir/Madam I have purchased Maxidry 550 model on 17/06/2013 Invoice number SR/INV/0287 till this date I haven't got any demo and the complain I have about Clothes getting crushup once it comes out. Its been more then an year now I keep on asking for the service but they just not happy to come and see the problem we have. On 23/09/2014 I called in customer care in which they gave me the contact name Mr Hemal contact number 09978971839 and am trying to call him since last 3 days but he is not responding. Now I am mentally upset with whatever I am going through so now if the company...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Repairs to Microwave Oven

User
 Samba Sivam on Sep 25, 2014
IFB Model : 20SC2 - Microwave Oven - Purchaser Name: Sriram Sambasivam, Contact: D-15, Anushaktinagar, Mumbai 400094 - Tel: 022-25570365, 9930592062 I lodged a complaint to your customer care centre on 26.08.2014 about the non-functioning of my oven and a mechanic reported on 28-8-14 from Vikhroli Centre. He inspected and said that the magneaton and fuse are to be replaced. I told him that I will call him back. Accordingly I called him directly on his telephone numbers he gave me, four to five times and he reported only on 25.09.2014. Further, the agency officials never contacted me about my...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - closing complaint without attending

User
 suresh chandran r on Sep 25, 2014
Water leaking in my washing machine. Complaint registered with id no.1622383 on 12/09/14. till today it was not attended and came to know that the complaint was closed without attending. Again new complaint registered as id 11773779 on 25/09/14. Please do needful....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Washing machine door not closing

User
 rameshsitara on Sep 25, 2014
my IFB washing machine is not working for more than one month.I called to many service number and also IFB customer care many times.nobody is looking into it. Really i am getting a lot of trouble with the service every time.permanant customer id is 1804479.Every time i call i get a new complaintnumber.but no technician comes. the problem is when i switch on washing machine, door does not close. pls look into it urgently. my address 3/241 rajaji street opp to bapuji park madanapalle chittor dist AP-517325 9492490100...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

IFB - Complaint ID -13702895 - RidiculousSupport from IFB

User
 Sheshadri Ramanna on Sep 25, 2014
Hello IFB, I am using IFB washing machine Sonorita and it is under AMS. I have logged a call on 3rd September as the washing machine has front panel switch issue. Till today there is no update from anyone from the IFB.Can someone let me know what is happening on this ID. The call was registered on 3rd September for the from panel switch issue and i have called IFB call center 100 times for an update. Each time i am getting passed to different TL or Floor Manager. After speaking multiple times with Floor Manager i got L2 and L3 numbers. L2 - Ravi - 9945070414 L3 - Bharath - 9379037002 ...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Poor online service

User
 PRB1403 on Sep 24, 2014
I had booked online a trolley - 6/7 kg top loading on 14th of Sept 2014. Got a order confirmation mail with delivery date as 17th Sept 2014. But till today I have not got the delivery and the worse part IFB didn't bother to inform me also as to why delivery hasn't been done. Today, after calling the call center I got the update that my order was not booked on 14th but got booked on 22nd. This is completely fooling the customer by taking full amount in advance and giving delivery as and when company feel like...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - Regarding complaint number 13511884 not fixed since 06 Aug 2014 - IFB Diva Model Customer Id: 3705203, (Under Annual Maintenance Contract)

User
 Ajeetram on Sep 24, 2014
1. Harassment: IFB does not seem to have the ability to attend to the call within 24 hours. IFB Technician not attended the call after more than 24 hours as on till date also lots of pleading to Customer Care Service 075539004321/18604255678 2. On 08th Aug 2014, Ms Jyoti (9907330167) committed sending Technician today evening or tomorrow morning but nobody came after tried so many times but she didn’t pick the phone till date after we tried to Mr. Vajpayee (9972071249) and Mr. Junnaid Khan (9229224447) but same didn’t pick the phone till date also as per my information your some technical staff...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB Finance Limited - Non-payment of dues and money against matured FDs.

User
 Ravindra Dutt Nautiyal on Sep 24, 2014
I, Mr. R.D.Nautiyal had invested Rs.30, 000 in IFB Finance Ltd. in 1996 IN two Fixed Deposit Schemes: one FD Receipt No. LF/C/96/45271 in my name amounting to Rs. 15, 000, and another one in my wife Mohini Nautiyal's name, whose FD Receipt number is LF/C/96/45267, amounting to Rs. 15, 000. It is now 14 long years since I have been writing to them to get my due payment, but not only has the company not replied, the latest cheques they sent in 1999 had all been dishonoured!! Since I am now a retired man, it has become very difficult for me to chase these people responsible for cheating me and my...
Complaint comments Read comments [1] Complaint category Business & Finances

IFB - Complaint not attended

User
 Saradhi T on Sep 24, 2014
Dear sir,

I have a problem with my washing machine. The machined is vibrating more during operation.I called up service center 4 months back and the tecniciain attended and confirmed that it is problem with the stand and as per advice I purchased new one. The problem is not solved. Again i raised a complaint on 16.9.14 and the compliant no. is 13808387 after that 3 technician called me to rectify the problem and I need to explain them the problem again and again. One technician promised me that the shock absorbers are out of stock and the part will be available by 20.9.14 and he...
Complaint comments Read comments [1] Complaint category Products & Services

IFB - IFB technician broke Microwave during Free Service Camp

User
 SumitGupta22 on Sep 23, 2014
I requested free service for my IFB 30SC3 Microwave as part of Free Service Camp by IFB on 23.08.14. I registered for this by logging into IFB website. IFB technician visited my place on 26.08.14. He suggested that Microwave door is bit hard to open/close and strongly adviced to replace the door lever. He also insisted me to take 1 year AMC (for Rs 1500 + taxes). I was skeptical about it and went ahead with the technician's suggestion thinking that he is coming from reputed company like IFB and he must be giving proper suggestion. Hence I took the AMC and asked him to replace the door lever. He...
Complaint comments Read comments [3] Complaint category Electronics & Appliances

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