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IFB Customer Care

IFB Industries

Vanasthali Appartment, Gomti Nagar Extension
Lucknow
Lucknow District
Uttar Pradesh
India - 226010

Customer Care Phone Numbers and Contacts

Phone:+91 88 5376 9434
 +91 33 3048 9299
 +91 33 3048 9219
Mobile:+91 81 2747 1352
Fax:+91 33 3048 9230
Registered Address:

14, Taratolla Road,
Kolkata
West Bengal
700088
 

IFB Complaints & Reviews

IFB - Poor respnse from ifb tripunithura. kerala service centre

User
 Deepa Arun on Oct 22, 2014
My IFB washing machine is not working. So I took that to IFB authorized service centre at Hill palace road Tripunithura kerala on August this year. Till now they not repaired my machine z when ever I call them they will say next week so now almost two months gone and no resonse from them. I request the IFB authorized personnel to take action....
Complaint comments Read comments Complaint category Washing Machines

IFB - washing machine not working - Technician has failed to set right the problem

User
 rajoo1323 on Oct 21, 2014
Customer id is 0933439 complaint number is 11838446 - on friday - 17.10.14 around 7 AM I was assured that the complaint ( washing machine 6 kg digital ) would be attended to within 24 hours. it is under AMC. Till date 21.10.14 - no technician has come. Very poor service. What is the use of having a washing machine if it is going to conk off every 20-25 days. this is the umpteenth time that the machine is failing in the last 3-4 months. every time it takes atleast 10 days to set right the problem. No use of purchasing samsung washing machine. even if you have purchased one pl dont opt for...
Complaint comments Read comments Complaint category Washing Machines

IFB - Complaint against ticket No.13823078

User
 Elamanda Anjaiah on Oct 20, 2014
In response to my complaint on 18.09.2014, your technician was came and checked the washing machine on 03.10.2014. They told that a part is not working and the part should be replaced. We agreed to replace that part. Your technician told that the part is available to them and will replace that part within next 5 days. But still your technician didn't come again. This is the 2nd time when we are suffered to repair the washing machine for a long period. Please check our previous complaint also. that complaint was resolved after the 3 months. and now again your technicians are doing the wrong commitments....
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - Very Poor Service from IFB.Asked for replacement of pipe and adapter connecting to tap but not yet resolved since 15 days

User
 sravanivuyyala on Oct 20, 2014
We have called IFB Local office in Warangal on 2nd October 2014 and ordered a stand and pipe adapter that connects to tap.After several follow ups, the service boy came after a week with a stand and solved half issue and left.We are following up with him as well customer care office on daily basis, but still we have not yet got the pipe and adapter which can be connected to tap.This shows the negligence of the staff as well as the maintenance department. Could you follow up with the staff and close the issue ASAP....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - very very poor service

User
 kmsujis on Oct 20, 2014
Hi All, I m Krishna we given our IFB washing machine for service three month back but till date(20/10/14) we are not received. When ever I call Mr. Raghavendar to ask about IFB machine he will say today before 12am we will deliver but he is not deliver the machine till date. I never see like that service. Even till date we are not received the IFB washing machine but Mr. Raghavendar (9738639855) is not given dead date as well. Kindly look in to the service part. Dear Managers. Kindly help me to get my IFB machine back as soon as possible...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - extremely poor service by IFB.

User
 abhikavi on Oct 20, 2014
IFB cust id: 3106325 Complaint No: 13690732 Complaint No: 13801438 My IFB washing machine is in warranty and I had raised complaint 13690732 to IFB customer care saying the problem of drum not rotating on Aug 26'th 2014. They had told they would need to replace drum. But they had closed the complaint without any intimation to me. I had contacted customer care and again raised complaint 13801438. This compliant was also closed without solving the problem and intimation to me. I had asked them to reopen the case. They had given manager Suraj number 7483151998 to speak for further assistance. Every...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Poor Service and worst service

User
 prakashbw on Oct 19, 2014
I brought recently(15 days back) top load washing machine from IFB. After so many calls (IFB Customer care, service center manager and technician) they installed the washing machine in the home. Following problems found while installing washing machine in the home by technician. 1. Bubble didn't come in the center. 2. Outlet pipe is leaking. I raised compliant on 14th Oct but no one visited home and resolve the problem till now and I'm calling ifb customer care every day. Please don't go for this product. After sale service is very very worst. Complaint number: 14016595...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - Poor Service From IFB - Washing machine

User
 Thillai Ganapathy on Oct 19, 2014
I would like to bring to your notice the customer frustration. It is really pathetic service I come across in My life time.My washing machine is not working i filed a complaint 2 months before they responded by complaint after 20 days they send one guy he just saw the fault and informed technical guy will come and fix the problem and the technical guy came to home after 20 days and he told he doesn't have the goods with him and he told he will back tomorrow he is not back for another 10 days again we called up customer care and informed the problem they also not responded or didn't send anyone...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - FAULTY DISHWASHER

User
 Prachi Rai on Oct 18, 2014
I live in Jammu.We bought the dishwasher neptune DX a month ago. When the machine came we found that it had a huge dent on the right side . We complained and they said that they would send a new one soon and they did but this one was old..it didnt even have a pipe and looked really old . the service tried to fool us by telling us that they had the machine tested before they sent it to us which was totally a lie. Then much to our satisfaction they said that they would send us another one and so they did but again this one has a dent and it doesnt even look new and it has scratches all over. Now we...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - Worst service from IFB for Washing Machine.

User
 renikuttan on Oct 18, 2014
Hi, I have raised a complaint regarding my IFB Washing Machine on 07th Oct 2014 (Complaint no: 13960696) I have not received any calls from IFB service center. So after a few days again I contacted Customer care, they told that the issue got resolved and the ticket has been closed. I told them to re-open the ticket since nobody contacted or fixed the issue. After a few days "again" I contacted customer care, this time also they told "The issue got resolved and the ticket is closed". But nobody fixed the issue nor contacted me regarding this. I'm bit worried about IFB's service. How come...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - service issue

User
 abhishek2302 on Oct 18, 2014
Hi, This is regard with the world class service being offered by one of the pioneers. I have been using three washing machines of IFB since 2011 and WAS very happy with the performance of the machines. Recently around 20-25 days back my one of the machine stopped functioning. We registered a complaint : 13804356 and some eng inner visited the site and confirmed that a part went faulty that needs to be replaced. He asked for couple of days to wait as the part was unavailable. That was the day and till today the condition remains same. Machine is not working. My mother and father...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - Absolutely unacceptable service level

User
 ChethanaGR on Oct 17, 2014
It has been 3 months now of us calling IFB washing machine and the technician indicated that the ball bearing of the drum has worn out within the first 2 years of using. The 100% warranty for IFB machine is still in place and they just not responding to our calls and are not fixing the issue. this is absolutely unacceptable especially when a commit is provided by IFB. Ticket number is 13373858 logged in on July 18, 2014. not sure of the next steps, but I really need help. this is cheating....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Careless service towards customers

User
 Yedusailaja on Oct 17, 2014
Hi sir We have given complaint 2weeks back but no one respond to it. On 13 of this month they called us nd said tomarrow u vl cum. We waited for 3 days but no one came. Again we called to ur toll free numb they said that ur complaint has cancelled. This is the way ur company is responding to customers....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - neptune dishwasher

User
 ssrilatha on Oct 16, 2014
My dishwasher is having problem. It is on an extended warranty product about 3 year old. Service people came on 30th August 2014 from Sri Sai Home Care Teynampet for asking for maintenance service and ran the machine with Descal. Halfway through that The engineer claimed there was smoke and asked us to log a service call. We had lodged the service call on toll free number. Two people came and then said they do not have a particular spanner and said they will come the next day. Two days later they came and said one board is gone. They will come with the spare. they are yet to come. we are regularly...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - dishwasher[zephyr sx] is not working from 10-09-2014

User
 kameswara rar p.v on Oct 15, 2014
MY DISH WASHER IS NOT WORKING FROM 10-09-2014. ON 11-09-2014, I LODGED A COMPLAINT TO THE CUSTOMER CARE[TICKET NO:13766355]. ON 13-09-2014, TECHNICIAN VISITED MY HOUSE AND INSPECTED THE DISH WASHER. HE TOLD ME THAT A PART OF THE DISH WASHER HAS TO BE REPLACED.HE TOLD ME THAT HE WILL VISIT AGAIN AFTER HE RECEIVED THE PART FROM COMPANY. AGAIN ON 28-09-2014, I LODGED THE COMPLAINT TO THE CUSTOMER CARE.ON 29-09-2014, THE SAME TECHNICIAN CAME AND TOLD ME THAT THE PART WAS NOT RECEIVED FROM THE COMPANY AND THE PROCESS MAY TAKE A VERY LONG TIME. MY DISH WASHER IS STILL UNDER WARRANTY PERIOD. DUE TO THE...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - not working

User
 Drabdulla Nadukkandy on Oct 15, 2014
my first complaint was on 29.09.14 complaint number 11784163. the mechanic came repaired some thing. .Machine worked for one day and stopped working afterwards. Since the machine is not working I have informed the matter to the mechanic.he visited my house.He told me that some parts are not available with them and they will get it soon.It is more than ten days back.Nothing happened afrewards. I have complained again on 14.10 14 and the complaint number is 11826935. my customer number is 1232567...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - Washing machine problem not rectified for 70 days

User
 Thillai Ganapathy on Oct 14, 2014
It is really pathetic service I come across in My life time.My washing is not working i filled a complaint 2 months before they responded by complaint after 20 days they send one guy he just saw the fault and informed technical guy will come and fix the problem and the technical guy came to home after 20 days and he told he doesn't have the goods with him and he told he will back tomorrow he is not back for another 10 days again we called up customer care and informed the problem they also not responded or didn't send anyone as usual and after 20 one guy came and told the same story technical guy...
Complaint comments Read comments Complaint category Washing Machines

IFB - No Resposne from IFB for my waching machine problem

User
 Kishoredot on Oct 14, 2014
My IFB watching machine has stopped functioning so filed a compliant on 8th October with compliant number: 13978308. I have followed up 4 times with customer care so far and every time they say they will escalate it to up line and their guys turn up on the same day. But in reality its FALSE. I even contacted the service person directly (Prasad - 7842425566) but no luck. I have now the feeling that I SHOULD NOT HAVE buy watching machine from IFB. Its really PAINFUL to deal with these guys. Request your help in getting my issue resolved quickly....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - No response after numerous complaints

User
 Shagun Sinha on Oct 13, 2014
IFB must be the only company in this world who generates a complaint ticket and then closes the same without knowing the problem has been resolved or not . Customer's satisfaction or dissatisfaction has no meaning to them . My washing machine stopped working on 26th August and hence a complaint registered on the same day vide number 13648355 . The matter is not resolved yet the closure of complaint took place without our knowledge . Once again a complaint was registered generating ticket number 13778094 on 12th september . The problem continues as no interest is shown by IFB to resolve the matter...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - No response in 4 days after raising the complaint for Washing machine

User
 sprasoon on Oct 13, 2014
Hi, I have raised a complaint on Friday morning(10 Oct 2014) as the tap of my Washing Machine Eleana DX has been damaged. But still not there is a call back from your technician. I have raised the concern 3 times over toll free helpline, but no updates from them as well. Also they do not provide and complaint number as well. Please help me with this ASAP....
Complaint comments Read comments [1] Complaint category Washing Machines

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