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IFB Customer Care

IFB Industries

Vanasthali Appartment, Gomti Nagar Extension
Lucknow
Lucknow District
Uttar Pradesh
India - 226010

Customer Care Phone Numbers and Contacts

Phone:+91 88 5376 9434
 +91 33 3048 9299
 +91 33 3048 9219
Mobile:+91 81 2747 1352
Fax:+91 33 3048 9230
Registered Address:

14, Taratolla Road,
Kolkata
West Bengal
700088
 

IFB Complaints & Reviews

IFB - Very LAzy Service and Not Good Company

User
 Mohit Soni 1 on Dec 22, 2014
Dear Sir This is to infirm you that we have purchased your product A Washing Machine and from 18th Dec 2014 till 22 Dec 2014 we are waiting for Demo and Installation, we called so many time to your customer care on your number that is 18604255678 and asked them to take complaint against this, your executive given us the demo number that is 14505069, which is still not proceed for resolution, then they provided the number is franchise owner Mr Kumar's Number that is 9848056970, he informed us that we are not aware of this yet, This kind of service you people are providing, we do not want...
Complaint comments Read comments Complaint category Washing Machines

IFB - no response for more than 1 week

User
 reena22dsouza on Dec 22, 2014
I have always had a problem with my IFB SENORITA washing machine from the day I bought it. I feel that i have received a faulty machine. Now that my machine is out of the warranty period, conveniently, the TUB has broken and I have to shell out Rs. 4500 for repairs. The clothes are piling up for a week. And the man who finally came, came without the aappropriate part. I am really frustrated with the way this company (IFB) handles the problems of its customers. reena. reena22dsouza@rediffmail.com...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - AMC not being attented and complant being closed

User
 sathyadesigan on Dec 21, 2014
I have taken an AMC for my microwave oven 30 SC 1 in march 2014 .There was a problem and the technician told me that there is a problem in the panel and took the panel after a month he told me service center has been changed from ambattur to avadi . Avadi people will rectifying the problem. When contacting avadi service center they refused to attend saying that ambattur service people have taken the panel.On pressuring the ambattur service center they came and kept a panel and said avadi service center people will fix it.Both of the service people are not attending the compliant and just closing...
Complaint comments Read comments [1] Complaint category Appliances

IFB - IFB washing machin not working

User
 sjalone on Dec 20, 2014
Dear sir, My self satish i was register compliant for my IFB washing machin not working on 17/12/2014 and they commit me next day somebody will come and attend. so next day Mr. sunil was came be half of my request but they said that mother board problem and tomorrow they will come (means 19/12/2014 ) and rectify the same defect i wait for that technician but they didn't came and i try to contact they are given contact number most of the time that number was busy and ones somebody lift the phone but they didn't talk to me but i tried continuously today again i try to contact but same thing was...
Complaint comments Read comments Complaint category Washing Machines

IFB - COMPLAINT ON NON WORKING OF IFB SENORITA DX WASHING MACHINE TICKET NO.11998351

User
 MURALIDARAN.R on Dec 20, 2014
DEAR SIR/MADAM, THE ABOVE COMPLAINT WAS REGISTERED ON 11.12.2014. I AM DAILY CONTACTING THE TOLL FREE NUMBER AND NO FRUITFUL ACTION ON THEIR PART. THE CHENNAI SERVICE CENTRE ASKED FOR THE BILL COPY AND THE WAS SENT THROUGH MAIL TO chennai_service@ifbglobal.com. THE WARRANTY FOR THE MACHINE IS GOING TO END ON 02.01.2015. HENCE KINDLY ATTEND TO THE DEFAULT AT THE EARLIEST R.MURALIDARAN 9842680577...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - WRONG DEMONSTRATION

User
 c.bhattacharyya15 on Dec 20, 2014
DEAR SIR/MADAM, I PURCHASED A MICROWAVE (20SC2) ON AUGUST'2014 FROM FAIRDEAL (BEHALA) . AT THE TIME OF DEMONSTRATION, YOUR STUFF ( FROM INDUJA HOME SOLUTION PVT. LTD ) TOLD THAT IN MICROWAVE ONLY BOROSIL UTENSILS ARE APPLICABLE WITH COVER .SO I BOUGHT 2 SETS OF BOROSIL UTESIL ( 4 PIECES ) FROM THEM . I COOKED CURRY IN SQUARE BOROSIL BOWL WITH COVER..AFTER FINISHING CURRY..WHEN I TOOK OUT THAT BOWL FROM MICROWAVE..THEN THAT COVER IS USELESS..THAT MEANS COVER BECAME CURVE.. SO NOW WHAT I DO? IF COMPANY STUFF MISGUIDE ME IN THAT WAY..THEN HOW I WILL PURCHASE OTHER PRODUCT OF IFB.. WITH REGARDS,...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - NOT WORKING MICROWAVE OVEN MODEL -20PM1S

User
 JITENDER SINGH KHATRI on Dec 18, 2014
Respected Sir, I have purchased MICROWAVE OVEN MODEL NO.- 20PM1S from Rohtak. My name is JITENDER SINGH, PHONE NO.- 9416529802, 09991999293. H. No. 1998/12 TILAK NAGAR, Rohtak (Haryana) Sir, When I start oven by switching on switch, it starts automatically, without feeding time. when I want to stop it, it does not stopped by its panel . By doing so, it does not heat any item which was put in it. SIR, PLEASE TELL WHAT I DO ?...
Complaint comments Read comments [1] Complaint category Other

IFB - Abusive language used by your representative

User
 meetavigh on Dec 16, 2014
Hi, I have an IFB front loading washing machine (Senorita DX 5.5 kg). I also have an AMC with IFB authorized service center. My machine broke down on 4th December 2014. I complained to the service center on the same day and it is 16th December today but I am still without any service visit to fix my machine. This is a very sorry state of affair as we buy AMC contract assuming that a quick service will be provided. (Complaint number 14404610) Moreover today when I tried to call IFB representative (Mr Arun from Vaishnavi Enterprises at D 178 Sector 10 NOIDA), he talked to me in an abusive manner...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - washing machine not running

User
 sheikraja on Dec 16, 2014
machine not working due to programmer selecter not working i have gave complaint on 22/11/2014 and i have extended warranty also till now my problem not solved by your customer care person and iam in chennai and your franchisee company name is RJ ENTERPRISES .I am very shame to buy this product and if you entertain francese like this your IFB company wont sell any of your product in your dream also in chennai .IAM VERY VERY SAD to say like this because i was mentally upset due to your franches i have made nearly 150 to 200 call to rj enterprices they dont care about customer . two technician has...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Water leak in the washing machine

User
 Radhakrishnan Ramalingam on Dec 14, 2014
I have purchased the IFB Washing Machine in Karaikal, Puducherry State, at presently there was no service network in Karaikal, Puducherry State. At present the water leakage in the machine is observed. I kindly request you to send us the service representative to the follwoing mentioned address: S.Mohanasundaram, No5, Thiru.Vi.Ka Street, Ammaiyar Nagar, Keezhakaskudy, Karaikal Puducherry State. Mobile No:8608145402 Residence No:04368230302 Regards, S.Mohanasundaram...
Complaint comments Read comments Complaint category Washing Machines

IFB - malfunctioning of washing machine

User
 Utkarsh yaduvanshi on Dec 13, 2014
From the first day of purchase washing machine admiral 7012W is not working properly. We had complaint on your customer care many times and senior technician came but problem is not solved and they had also taken machine to service center but problem still persist....
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - NO SERVICE - WORST BUSINESS ETHICS

User
 ukand on Dec 13, 2014
I own a IFB Digital Drive 7Kg model and it is not working now. I have raised complaint with your customer care - 11939981 on Nov 21st. After multiple escalations and calling the service person directly multiple times, I had one visit from the local Service person and he claimed that the drum has to be replaced. I had asked him to replace it, but no response from him. After multiple calls, he still claims that the part is not in. I call up customercare and they say the complaint has been escalated and will be addressed the same day. In fact. I get false promises and commitments from the customer...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Washing Machine - IFB - Elena Aqua VX -6 Kg

User
 srinivas210771 on Dec 12, 2014
Brand New Machine Purchased in OCT-14. After 4 Washes Machine is malfunctioning. We have already compliant on 10/11/14 But till date the problem is not resolved. Our Compliant No. 14229268 Dtd 10/11/14. I kindly request you please free replace the brand new one or else refund back our actual money. We don't want to experiments on my machines. Your Service Engineer who visited many times taken many parts from the machines & supplied wrong spares this shows capability of IFB. Warm Rgds Srinivas 9945933055...
Complaint comments Read comments [3] Complaint category Washing Machines

IFB - Regading service

User
 shridhar kullolli on Dec 12, 2014
Since from last week i was trying to get service person for my ifb washing machine and i register through the call also but till now no one came to my home for the service washing machine. when i speak with customer care they simply cut the calls. worst customer care service is going by ifb. send me the person for service as soon as possible....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - highly unsatisfied with the companys product and service

User
 kinny24 on Dec 12, 2014
sir/madam i am sonal sachdev a very unsatisfied user of ur product . i bought a microwave model 38SRC1 on 1/11/2013 bot the microwave is not at ol working properly and i launched compaints to ur complaint address which is given over ur microwave but i am vry unsatisfied with the service .we buy microwave for makin our daily tasks easy nt more complicated .if my microwave is not replaced with in 24 hours i am going to reach consumer court.coz m very fed up of ur service. mob:09796604433 09419372525...
Complaint comments Read comments [1] Complaint category Appliances

IFB - Not attending the complaint.

User
 vipinachandran.K on Dec 11, 2014
My IFB customer ID is 2945767. I had registered a complaint with the IFB regarding improper functioning of a washing machine which in within the warranty period long ago. The token number was 11910104. After a lapse of nearly two week a technician came and attended the repair works and I had signed in a paper in the evening. A message was received in my phone saying to deliver a message to certain number if I was satisfied with the repair works done to the washing machine which i didn't comply As I was not satisfied. The matter that the complaint was not rectified by the technician was reported...
Complaint comments Read comments Complaint category Washing Machines

IFB - Installation charges

User
 Sanjay coplain on Dec 11, 2014
Kishen(9910028415) a salesman of IFB told us that there will be no installation charges for Chimney purchased fro Delhi Trade Fare, but at the time of installation Ravi(8800259936) has charged rs 300.Pl get it return moreover Mr Kishen frequently block his Mobile to enbale us to persue the matter. R S P Singh 9818156941...
Complaint comments Read comments Complaint category Appliances

IFB Industries - Blatant denial of AMC contact

User
 YuvarajKumar on Dec 10, 2014
I bought an AMC contract for IFB Elena DX machine on 14/10/13 till 13/10/15 for Rs.3539/-. And recently I started facing my house fuse going off when the washing machine runs. I opened a Ticket 14418084 with customer care on 6/12/2014. The technician visited and said the motor needs to be replaced. When I asked him if this covered in the AMC, after thinking long he said Yes. After changing the motor he said, the motor got water splashed over while washing the floor which is a condition not covered in the AMC. So I need to pay Rs.4750/- for it. This was surprising me because, the washing machine...
Complaint comments Read comments Complaint category Washing Machines

IFB Dish Washer - IFB Dish Washer- Faulty machine delievered and demanding money for every service which is still under warranty

User
 farlin on Dec 9, 2014
I bought a dish washer on December 2013 and the machine was delivered to my home after one week. When the machine was delivered there was no powder delivered together with the machine so i have ordered the powdered and it took another three months to delivered to my home and i started using the machine on may 2013 and the machine was spoiled on june and i called the service center in nagercoil.After one week one person from nagercoil service center came to my home and take a look at the machine and he told there is a rat bite in the main wire which is getting connected to the board and we will replace...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

IFB - waiting for washing machine repair since 2 months

User
 renusingh on Dec 8, 2014
Please note that, i was having trouble with my front load Senetor washing machine for last 2 months. I registered my complaint and a technician came, and went without resolving the issue fully. I then got a message from IFB that my complaint has been resolved. I again made a complaint, and then again the technician came and same thing happened. This has been happening for last 2 months. Finally, the technician told me that, there is a problem with the timer and that he will come and change the timer. Again, I got a message from IFB that my complaint has been resolved. I am still waiting for the...
Complaint comments Read comments [1] Complaint category Appliances

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