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IFB Customer Care

IFB Industries

Vanasthali Appartment, Gomti Nagar Extension
Lucknow
Lucknow District
Uttar Pradesh
India - 226010

Customer Care Phone Numbers and Contacts

Phone:+91 88 5376 9434
 +91 33 3048 9299
 +91 33 3048 9219
Mobile:+91 81 2747 1352
Fax:+91 33 3048 9230
Registered Address:

14, Taratolla Road,
Kolkata
West Bengal
700088
 

IFB Complaints & Reviews

IFB - IFB is a big cheater

User
 aruna bhanu on Jul 6, 2015
We have raised complaint to IFB on 31st of may saying our washing machine is not working.They sent the technician on 2nd of june and this guy told that machine is not working and it has to be replaced. He took the motor along with cheque of 2850+350 as AMC and he promised that replacement will be done in 15-20 days. But when we called back after 20 days that person is not responding for the call and then again we have raised the request on 21st of june but from 21st of june till date we are calling...idiot customer cares and they are giving 100 phone numbers\names who are not picking up the call. Also...
Complaint comments Read comments Complaint category Washing Machines

IFB - IFB ELENA EX 5kg washing machine timer problem

User
 Nilesh1966 on Jul 6, 2015
dear sir,
My name Nilesh j shah and we are leaving in Jamnagar
last six month we compliance in your serves center but mr. Ikbal his m no 8000319174
he was not attend my washing machine he was coming attended one time but timer is old so i am rejected it is old 2006 timer and it is used piece
dear sir we are complain four time so please give me positive reply and attended my washing machine.

Nilesh shah...
Complaint comments Read comments Complaint category Washing Machines

IFB - Pump noise

User
 Indira mahajan on Jul 5, 2015
We have logged the complaint on 28-Jun-2015.Your service engineer have attended the machine 2 times and still where unable to replace the machine pump of the washing machine. Also they give huge false promises that the spare would be replaced in day and still we haven't got replaced. We never thought that IFB as such a poor service provider....
Complaint comments Read comments Complaint category Washing Machines

IFB - Ticket Reference no.15887958

User
 jaya@56 on Jul 4, 2015
Complained on 01.07.2015 at 10.50.09 AM but still today means 04.07.2015 no body technician has come, My Address is 2/1A, SITAKANTA BANERJEE LANE, KOLKATA : 700005, Mobile No. 9831689392 MODEL NO. - Washing machine 6 kg digital. Purchase from GREAT EASTERN, D.O.J : 05.11.2007. Nature of Fault - Water does not enter into the machine AMC done and valid up to 27.04.2016....
Complaint comments Read comments Complaint category Washing Machines

IFB Washing Machine - COMPLAINT NO - 1100471168

User
 Naresh Kumar J on Jul 4, 2015
We have logged the complaint on 28-Jun-2015.Your service engineer have attended the machine 2 times and still where unable to replace the drum of the washing machine. Also they give huge false promises that the spare would be replaced in day and still we haven't got replaced. We never thought that IFB as such a poor service provider. To frankly say Siemens and Bosch are far better in service comparing your service....
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - Defective machines - need to be replaced

User
 dasanupam on Jul 4, 2015
I had purchased a top loading washing machine on 22nd May 2015 but unfortunately haven't been able to use it at least for once. The first machine was replaced because the circuit board was not responding and the machine couldn't be installed by IFB technician. The second machine had manufacturing defect as water was draining out from the bottom of the rat mesh. It was again requested for replacement on 15th June 2015 but this time it didn't got replaced. The machine has been lying with me since then. Since 15th June 2015 I had been frantically calling up the branch office and the Kokata service...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - AC complaint not resolved yet--complaint No--15800729

User
 Navin12345678 on Jul 3, 2015
I have got error E6 on display, I have logged a compliant (15800729) on 20th june, technician visit and said there was no problem but next day the problem again occurs then the engineer visited on 29th then he said the PCB was faulty he will order. I have do the followup but no one take action and now even the zonal guy are not picking calls. please take some action....
Complaint comments Read comments [2] Complaint category Electronics & Appliances

IFB - IFB Washing MachineWater Filter

User
 gvs_suresh on Jul 3, 2015
I have bought filter for washing machine. Technician installed. But later i found water is still salty. In general service technician found filter not working and asked me to register complaint. I made complaint on 27jun15, still today no response. I am in bangalore...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - water not taken

User
 vasujoka on Jul 2, 2015
Dear sir, we paid 6000 for my ifb washing m/c on 8-5-15, and i log the call on 14-5-2015 water not taken, your engineer visit and says water valve blocked need to replace but after 1 month only they replace spare because amc applicable after 1 month only, they close the call. and again we log the call on on 9-6-15 complant no 15721549, still my problem not closed no one attend the call, and toll free people give rajahmundry office phone no and vijayawada office phone no but they not respond, please repair my washing m/c ....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - defective machine

User
 herale on Jul 2, 2015
poor service available for IFB washing machine. everytime machine come to repair i think it is defective from the purchase. machine work for 1 week after service but it will not work after that. we made complaint in shop and they reply in after some time, that to in useless manner. i'm tired of this IFB machine really. they took lot of money for changing parts but after a week it will again become useless machine. it was about only 4 years of purchase. i can provide proof of all the charges they made and the poor services they offer. provide refund of the machine. everytime we make compliants...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Cheating

User
 Bijay chandra Sarma on Jul 2, 2015
IFB Guwahati dealer(phone no.9706685248) promised me to give one washing machine of Rs 32000.00(aprox) with a summer discount of rs.5000.00 in exchange of my old IFB washing machine.accordingly i paid a cheque of rs.27000.00(dt.22.06.15) .but instead they have sent an old manufactured washing machine that cost only 24000.00(aprox).i have not yet installed it.sir, i need your help.they are cheating me.now i want to return it to the company or i want a washing machine that costs around 32000.00 in the market.hope you will kindly settle it ....
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - Pathetic Service from IFB

User
 ranjit.krishnan on Jul 2, 2015
Hello there, I had registered a complaint on 3rd June 2015 as my IFB washing machine had stopped working, since then there was 4 visits by the so called service engineer to resolve the problem, but the problem was not resolved, I have taken an AMC from IFB and its of no use, they local service person (From Lucknow) has stopped picking my calls (Mr. Amit 9807442020 and Dinesh 9807704725) and when I call up the call center they either tell they will follow up or their stupid application is not working to look into the issue. I am unable to wash any clothes from past 1 month, due to these irresponsible...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB Washing Machine - poor service and warranty is not provided

User
 Radhika Venumbaka on Jul 2, 2015
As the IFB Senorita Glass for the door was broken and 1 month was over but still not yet attended any sevice eventhough you will tell that within 24 hours service will be done. And also door glass was not covered in insurance and it got broken by itself without any physical damage. It is companies fault. And spares are also not available with the service people that are telling that it will take 3 days to replace the door glass....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - No response from IFB people even after repeated complaints

User
 Akhtar Zaman on Jul 2, 2015
The customer complaints at IFB is one of the most pathetic. I have complained about an E6 error in my Digital washing machine, the complaint number is 15827596, raised on 23-June-2015. Even after more than a week, the so called technician says they will come and fix the issue, but no response. Contacting Area Manager, Mr. Rahul ( Mob# 9379515482 ) didn't help either, as he knows only one line, "I will call you back in 5 mins", which never happens. IFB was once a very good quality product, but now a days it's horrible, i believe a local machine would be much better that so called IFB. This is...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - 15842201 - Mishanding by technician

User
 Manushi gupta on Jul 2, 2015
I had request for general servicing on 25th June 2015. After following up so much a technician has visited my home yesterday (1st July 2015). But during servicing inlet pipe got broke because of technician's mishandling and when I confronted him he started giving excuses like it was already cracked etc. though before starting servicing he neither even informed me regarding the crack nor I had any leaking problem. More-soever instead of solving the issue he left in between saying Its not his fault. To report this issue I had immediately called the Customer care. They had refused to lodge the...
Complaint comments Read comments Complaint category Washing Machines

IFB - washing machine AW60-8062/6.0 Kg-Customer ID 2074037

User
 MAITREYEE MAITY on Jul 1, 2015
ABOVE WASHING MACHINE WAS STOPPED WHILE ON RUNNING CONDITION. THE MATTER WAS BROUGHT UR CUSTOMER CARE VIDE DOCKET NO.15865049 AT 10-30 HOURS ON 28/06/15. IT WAS TOLD THAT TECHNICIAN WILL ATTEND THE COMPLAINT WITHIN 24 HOURS. WHO CAME AND SAID THAT W.M. HAD BEEN MADE O.K. AT 20-00 HOURS ON 29/06/15. NEXT DAY WHEN WE STARTED W.M FOR WASHNG URGENT CLOTHES, THE W.M. HAS AGAIN STOPPED AFTER FEW MINUTES. AGAIN COMPLAINED. SAME DIALOGUE TECHNICIAN WILL ATTEND THE SAME.TEC... CAME AT 20-30 HOURS ON 30/06/2015 AND DID NOT TAKEN ANY ACTION BUT SAID THAT BOARD HAVE TO BE CHANGED ON 01/07/15, TILL DATE NO...
Complaint comments Read comments [6] Complaint category Washing Machines

IFB - Cheating

User
 vernob zubin Sarma on Jul 1, 2015
Sir/Ma'am, I am Bijay Ch. Sarma from Bongaigaon Refinery Township Dhaligaon. I got one message from IFB Industries Ltd.(Phone no. 9706685248) for summer special discount of any IFB product. I contact with the number and they promised to give me one IFB washing machine costing Rs. 31, 600 /= (approx.) and discount of Rs. 5000/= in exchange of my old IFB Senorita 5 kg washing machine and for which I will have to pay Rs. 27, 000/=. They will home deliver it to my quarter with free installation. I have been using IFB washing machine during the last 13 years and I have good faith on IFB company. On...
Complaint comments Read comments Complaint category Washing Machines

IFB - about repairing

User
 b.nagaseshu on Jul 1, 2015
my washing machine not working suddenly stopped it self and the doors are imposible to open at the time i happened to give complint and the service man came and opened and said to me that the door lock and cleaning out going pump which below the machine are damaged and we will bring the two items and instal them, they said but they havnt come yet please send the service man immideatly....
Complaint comments Read comments Complaint category Washing Machines

IFB - unethical behaviour and no professionalism

User
 Shrutika Agarwalla on Jul 1, 2015
I would not like to start with the problem I had when I bought the machine because seeing the problem I am facing today its my fault that I didn't return the machine immediately after I bought it and facing the HORRIBLE service then also. I have been complaining about the dryer purchased by us - Maxi dry for the last one week. The technician comes but finds no fault in the machine, says its the fault in the electric line. The electrician has come and given him a separate line as per his request but still the dryer is not working and yet again there is a fault with the electric line. The electrician...
Complaint comments Read comments Complaint category Washing Machines

IFB - No Technicians are responding for the complaint

User
 PoornimaKamal on Jul 1, 2015
Hi All, I have raised a complaint with customer care related to my washing machine water leakage issue on 26th June 2015. Still now, NO TECHNICIAN have addressed the issue, even no one have responded to the complaint. Everyday 2-3 times i have been calling customer care, they say that they will escalate this issue but NO ESCALATION and NO STEP has been taken from their end. They have provided service engineer number 8123233636 (Manjanna / Karthik), but none responds to the call either in whole day call. I have been using this machine since Feb'10, but i haven't faced such a bad and non-responsive...
Complaint comments Read comments Complaint category Washing Machines

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