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IFB Customer Care

IFB Industries

Vanasthali Appartment, Gomti Nagar Extension
Lucknow
Lucknow District
Uttar Pradesh
India - 226010

Customer Care Phone Numbers and Contacts

Phone:+91 88 5376 9434
 +91 33 3048 9299
 +91 33 3048 9219
Mobile:+91 81 2747 1352
Fax:+91 33 3048 9230
Registered Address:

14, Taratolla Road,
Kolkata
West Bengal
700088
 

IFB Complaints & Reviews

IFB - very poor service

User
 Twinkle Zubair on May 23, 2015
My registered mobile no.09415798451.i have complained atlest 10 times for my microwave owen 20pg3s model.its panel botton not working. Nobody visited from ifb .i am totally irritated. I will never buy ifb product and also not suggested to my friend and relative....
Complaint comments Read comments Complaint category Appliances

IFB Washing Machine - product under AMC - machine not working - complaints call not responded both by customer care & local dealer

User
 hanumavp on May 23, 2015
Honoured Sir, I respectfully submit that I am s consumer of IFB washing machine, senorita plus model number. The machine is under AMC. Customer ID No. is 1690248. Last complaint ticket No. is 1100355103 booked on 19.05.2015. My mobile No. is 9842603646. The Machine is not working for more than a fortnight. The IFB customer care & local dealer, Sasi Enterprise, Koothapakkam, Cuddalore-607 002 are reluctant to rectify the defects of the machine. I have been struggling with them. Even the call is not picked up by the Proprietor Mr Subramanian whose mobile No. is 9944436100. After the 1st complaint...
Complaint comments Read comments Complaint category Washing Machines

IFB - I have complain on toll free number last 15 days ago

User
 Mehra Ajay on May 22, 2015
Sir, I have complaint regarding my IFB Front Loader Machine at least 15 days ago. Your representative told me that I have attend complaint at your door. When He saw the machine he told me roughly about the repairing. I agree all his condition. He told me you have to first complained on customer care no. then my customer care informed me to take that complained then I come with spare parts which is used for taking that complain on my home. But I wait for your representative but he is not attending the complained till that date. Then I call to the customer care number today again then she...
Complaint comments Read comments [1] Complaint category Work at Home, Part Time Jobs

IFB - HORRIBLE SERVICE FROM IFB

User
 Anup Thomas on May 22, 2015
I have registered a complaint on 18th of April, complaint no 15356732 . Almost one month now, none of the technician has visited my house or called me. I am calling the customer care on a daily basis, they promise to fix it soon, but nothing happened . They closed the ticket without solving the issue . I came to know that they closed the ticket and registered a new complaint . Today they closed that too and registered another one . What a pathetic service ?????...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB Washing Machine - Worst response for customer complaints

User
 Vandana215 on May 22, 2015
I gave a complaint 15491140 on May 7th and it is closed without explanation. Again I raised a complaint 15568544 on 18th may which fell on deaf ears. I'm calling customer care everyday and they give me their usual "we regret for the inconvenience" dialog. I'm getting a new contact number everytime and most of them are not reachable or the person does not respond promptly. I'm completely fed up of this ABSOLUTELY WORST CUSTOMER SERVICE. My issue is pending for almost 3 weeks and I'm not getting any updates from IFB people. I ADVISE COMMON PEOPLE NOT TO BUY ANY IFB PRODUCT BECAUSE WHEN YOU BUY THEY'LL...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Not provide AC servicing

User
 Shradhanjali Sethi on May 21, 2015
Respected Mam/Sir, I would like to take your consideration on complaints # 15537057 (15/05/2015)& 15560808 (17/05/2015) as It has not been resolved yet although I received feedback message so how can we give feedback if it is not resolved yet. Every time we are getting excuses that executive will go within 24 hour but they are giving fake status. Technician # 9556564599 (All the time giving fake excuses they committed to send the technician today (21/05/2015) but at the end of the day they have not send the technician) Anyway I just want the AC service for (water leakage & No cooling...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - your service never on time.

User
 fooled by u on May 21, 2015
It's been 10 days since I filed a compliant in your customer care service. 2 guys showed up, both on different days and checked the washing machine fully and the first guy who came even broke one of the machine part. Both men promised to return in two days but yet so signs of them. Your service sucks and my clothes at home stinks. Every time you send a different man to check the machine and he sends other men after 2 days who has no idea what is wrong with the machine. why can't you guys send same person on time to solve our problem. The second guy who suppose to come in 2 days as not shown his...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Detergent is drained with water from IFB Front Load 6kg washing machine(3 months old)

User
 smsachinmittal on May 21, 2015
I had purchased IFB 6kg Front load fully automatic machine 3 months back and since the time of purchasing, it has issue that detergent is not fully melted in water and drained out along with water due to which clothes are not washed properly. We are using Surf Excel matic (Front Load) as suggested by IFB. I have made many complaints to IFB, and two engineer had also inspected the machine and said that there is no issue with the machine, while detergent particles are clearly visible. Please resolve it at earliest. My contact number is 9717772624...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Complain no 15449306 of 1st May resolved on 8th May without Washing machine made functional and next complain still pending unresolved

User
 drsatyabrata on May 21, 2015
Dear Manager, Our IFB washing machine (model executive plus) on AMC with Customer ID -2598426, is unusable since 1st of May 2015. The complain No-15449306 made on 1st May, was resolved on 8th May, with machine not working and dysfunctional yet. When contacted same day the IFB technician Mr Chandan who had resolved the complain with a dysfunctional machine, asked us to give one more complain so that a senior technician can come and help, that we did again with complain no-15507282 with IFB service center dated 9th May, but not respite till date. Both the complains are still not resolved...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Without attending the Case Service Engineer Closed the Complaint no.15449359 &15541110

User
 Sangita Prakash on May 20, 2015
Without attending the Case Service Engineer Closed the Complaint no.15449359 &15541110 respectively Washing Machine door lock Problem since last Two months. Now we are logging the case with consumer court Sangita Prakash Mobile no 9899383573...
Complaint comments Read comments [2] Complaint category Appliances

IFB Appliances - No one to install product or attend to lodged complaints.

User
 me_kushagra on May 20, 2015
So the problem is, that the IFB customer care seems to have been trained only to make phone calls and not resolve issues. Complaint number 15566978 was registered 3 days back. A delayed delivery and then no one for product demo and installation. And then the delivery guy told us to not open it till the installation guy comes. Not sure how such a large company is running without proper customer support. Really frustrated now. Never buy from IFB....
Complaint comments Read comments [1] Complaint category Appliances

IFB - washing machine not working thermostat cable burnt and timer problrm

User
 Giridhar Rao Sana on May 20, 2015
I have made a complain about my washing m/c not working on16/04/15 bearing ticket no 15341745. The complain was registered again on 23/04/15 vide no 15391468 I had two faults in the m/c one being timer faulty and thermostat and associated wiring burned. The technician has visited again and changed the timer but however could not make the machine operational. On /off switch cum thermostat and cable couldn’t be replaced. The fault has not been rectified and i do not know how the complaint is closed.. Againon 11 may 2015 I have booked a complaint vide ref 15515945. But as on date...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - WORST SERVICE FOR MY WASHING MACHINE

User
 pon sai on May 19, 2015
We had launched a complaint in IFB call center 5 days ago. Till date the complaint is not attended by your service provider, Chennai.They are not ready to provide proper answer to us. They are talking very rudely. Note: company service manager(IFB person), CHENNAI also not picking our call. He is giving his mobile to some lady, she is answering he is not available. We are requesting you to get back our service contract money.Then only we will be able to throw the machine and get a new brand(not IFB)...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Not giving proper service

User
 ksrilakshmi on May 19, 2015
Have a look on this issue, u may face this from IFB. hi my name is srinivas, i am from bangalore.I have an IFB washing machine in AMC.I have a given a complaint to the IFB customer care regarding our washing machine number(15474328) on 03.4.15. Immediately one of the technician has come and checked . He said that has need some spare parts to repair so he will bring tomorrow.Next day he came and removed the hole tub and repaired some thing for 2 hour, said to use the machine after 3 hr and taken 1220 rs from us . Then i used on that evening, it run properly . But on the next day it stopped washing...
Complaint comments Read comments Complaint category Washing Machines

IFB - IMatrix Worst service

User
 KarthikeyanSanthanam on May 19, 2015
Hi Team, I own an IFB washing machine top load. I am facing issue with the machine since Feb, 2014. I registered four complaints through customer care number and all were closed without any feedback from us. Till date we were facing issue with the machine. My complaint details are as follows, Feb 20 - 1100115954 Mar 7 -1100160106 Apr 11 - 1100252054 May 10 - 1100328105 My sincere suggestion to IFB is please do not give your service to some irresponsible third party franchise and leave your customer in pain. After all thoughts and hope we come to your product and all you give...
Complaint comments Read comments Complaint category Washing Machines

IFB - horrible experiance with ifb washing machine

User
 Priyanka Middha on May 19, 2015
since the day we bought this machine there is some or tge other problem in it.We bought senator 6 kg automic machine on jan 2011 as we had heard that that IFB is the best brand in automatic washing machines, but to our surprise besides small complaints from the starting like heater stopped working after sometime, the knobs came out we had to change everything including motor and internal wiring and all, just when the company warranty was about to finish in jan 2015. Now a couple of days back the tub has stopped working and according to the IFB technician some card has to be replaced worth rs...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - New Microwave oven is not working properly from first day

User
 S R Islam on May 19, 2015
I bought a Micro wave oven of IFB with model no: 25BC4 and serial no. 005336140915001307 on 04/02/2015. From day one I am experiencing problems with the oven like cooking smell is coming out at the time of cooking and the door panel is vaporizing within 5-10 minutes. After registering the complains technician visited three times. But unfortunately the problems are still unresolved. Whereas some more problems are being noticed during cooking like some time the oven is getting overheated and some time the oven stops completely and restarts after few seconds. After last visiting of technician one more...
Complaint comments Read comments Complaint category Appliances

IFB - IFB Complaint not resolved even after 1 month

User
 p7105044 on May 19, 2015
Hi, This is with reference to the complaint 15397022. It's more than 1 month that I raised this complaint and it's still not resolved. Could you please help in this regard. They are saying that spare parts are not available still after 1 month. Thanks a lot for your help Siva Ganesh M....
Complaint comments Read comments Complaint category Washing Machines

IFB Appliances - WASHING MACHINE

User
 pramitva on May 18, 2015
My latest ticket no. is 15543901. IFB 's Product Quality, as well as it's service, is a disaster.Despite repeated complaints, smoke and burning smell continues to come out from my Washing Machine.I've been following up on this for almost 6 months but to no avail.I called up their Head office but they are so arrogant that they just would'nt let their customer talk to anyone senior in their company.After recognizing our cell no.their employee refuses to take our call.Their service guys are only interested in selling their anti-scaling powder every time they come to attend the complaint. I...
Complaint comments Read comments Complaint category Washing Machines

IFB - IFB microwave oven 20PG1S microwave not fixed for TWO and HALF months

User
 v_pradeepk on May 18, 2015
Hello IFG, My Customer ID: 10990674 My microwave went dead and I complained to the customer care center by first week of March. IFB service Compliant number: 15080174 From then on innumerable number of calls to your call center has given to solution. Every time I hear them !!promising falsely!! that with in 24 hours someone will attend to it, but to no avail. This has continued for 2.5 months. This is a serious problem for me at home as I use the oven for multiple purposes in a day. I am so disappointed by this behavior from the company for which I had good regards. This is my last...
Complaint comments Read comments Complaint category Electronics & Appliances

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