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IFB Customer Care

IFB Industries

Vanasthali Appartment, Gomti Nagar Extension
Lucknow
Lucknow District
Uttar Pradesh
India - 226010

Customer Care Phone Numbers and Contacts

Phone:+91 88 5376 9434
 +91 33 3048 9299
 +91 33 3048 9219
Mobile:+91 81 2747 1352
Fax:+91 33 3048 9230
Registered Address:

14, Taratolla Road,
Kolkata
West Bengal
700088
 

IFB Complaints & Reviews

IFB - Complain against customer care

User
 tulsyan on Jan 31, 2015
I am Sanjay Tulsyan, Chartered Accountant in practice from Adilabad Telangana. I have a IFB washing machine which is out of service since more than a month. I have contacted your customer care on 06.01.2015 and a ticket number was issued 14642335 in which it was written that IFB CARE will get in touch with you shortly on my mobile number 09849270301. Since then no one has visited my house from the company. After obtaining contact numbers of your service staff, I called on 09393586669 which is not functioning. Then I got one number 09989789507 and upon contacting him on 30.01.2015, he spoke rudely...
Complaint comments Read comments Complaint category Washing Machines

IFB - Threatening,cheating and not giving service by Enigma Enterprises, Pune

User
 RDPATIL65 on Jan 31, 2015
Please refer my complaint No. 14640024 dated 6/1/2015 and 14648451 dt. 7/1/15 Please read below mentioned points carefully. IFB technician Mr. Suraj Singh Phone no. 8149845873 visted side on 13/1/15 and 17/1/15.Attended problem but still machines are defective 1) IFB techniciansare not qualified. 2) After sale service is pathetic 3) IFB technician give quotation of the good parts and not of defective parts 4) After changing the part he accepted mistake and says that part which is replaced is not defective but some other part is defective. 5) Again he sends the correct quotation...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Non attending the complaints

User
 insigu on Jan 31, 2015
Complaint ID 848267 The above reference complaint was registered on 5th Jan 2015, after a week time the call was attended on 12th Jan 2015, but the call was kept pending for last 15 days due to non-availability of spares or xyz reason.. The response from service provider is not satisfied, hence we would advise you to intervene in this matter. The machine model is ELENA, it is under service contract since 19-Nov-2014 for next two years. Regards S.Kamali Hand phone no 9003190754 F-13, Rajaji Avenue, IIT colony, Narayanapuram, Pallikaranai Chennai - 600 100. ....
Complaint comments Read comments Complaint category Washing Machines

IFB - No Demo&instalation-IFB 23SC3 23 L Convection Microwave

User
 john babu pachipala on Jan 30, 2015
I P.John Babu-9949196503 purchase IFB 23SC3 23 L Convection Microwave on Saturday 24.01.2015 received though Flip cart.On before day only installation registered i got SMS also. Till now means 30.01.2015 nearly one week the demo has not happened.Every time IFB taking complaint only... but no result. We would like to inform you that we have scheduled your Installation and Demo for the following item in your Order OD001854172228641500 Above sentence received mail on -Jan-24.1.15 May be IFB testing customer's patience... very BAD service ... With out demo&installation how can...
Complaint comments Read comments Complaint category Electronics & Appliances

IFB - After Sales Service Related

User
 amit21 gupta on Jan 30, 2015
Fabulous revert ever received.IFB company representative called me up today Morning and told that they are reversing back the transaction made on FlipCart for my Microwave and they will Take Back The Product . Hopping IFB don't have Demo Team for their products. Awaiting a revert or Demo Appointment for Tomorrow. Actual Complaint Date : 29-Jan-2015 Hi, I have purchase "IFB 25SC4 25 L Convection Microwave Oven" on 23-Jan-2015. As per after delivery of product demo and installation are provide within 48 hours, but not any guy are coming from my location. This is very poor service and customer...
Complaint comments Read comments Complaint category Appliances

IFB - Thretning call and Very Bad service of Enigma Enterprises ( IFB ) Pune

User
 RDPATIL65 on Jan 30, 2015
Please refer my complaint No. 14640024 dated 6/1/2015 and 14648451 dt. 7/1/15 Please read below mentioned points carefully. IFB technician Mr. Suraj Singh Phone no. 8149845873 visted side on 13/1/15 and 17/1/15. Rectified problem but still machines are defective 1) IFB technicians are not qualified. 2) After sale service is pathetic 3) IFB technician give quotation of the good parts and not of defective parts 4) After changing the part he accepted mistake and says that part which is replaced is not defective but some other part is defective. 5) Again he sends the correct quotation ...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB Washing Machine - Washing machines water filter

User
 gnshiva on Jan 30, 2015
The company person gave a filter for 2500 and gave warranty for five years . But it did not work for three months when gave a complaint again the service person told to change the filter because it is not ifb company rectified filter but that machine filter was given by ur service person .This company has no care after they sell there things very bad company ....
Complaint comments Read comments [2] Complaint category Electronics & Appliances

IFB - Recurring problem in microwave oven

User
 bhuded on Jan 29, 2015
r/s i am an ardent customer of IFB. I have bought a microwave oven (30SC3)on 22nd sept 2014 from your dealer IFB Point bhilai (C.G) .It bears Sr. No. 005190131015000194 & Mf.Yr.2011. We had problems with your appl. regularly as (01) on 09/12 /14 the M/C stopped working. Tkt.# 14435096 . It was repaired on 24/12/14. i.e after 15 days. (02) on 01/01/15 again the M/C stopped working.Tkt.#14604263. It was repaired on 20/01/15, (i.e after 20 days) and i was again assured firmly that it will work perfectly now..but... (03) on 28/01/15 .Tkt# 14795606, it again started malfunctioning in a new way i.e...
Complaint comments Read comments Complaint category Appliances

IFB - Microwave Demo and Installation Delay for 4 days

User
 Amitgupta1982 on Jan 29, 2015
Hi, I have purchase "IFB 25SC4 25 L Convection Microwave Oven" on 23-Jan-2015. As per after delivery of product demo and installation are provide within 48 hours, but not any guy are coming from my location. This is very poor service and customer dissaticfaction. Pls provide reason why any engineer or technical person are not come in my location ? Below are the details for your reference : Order ID: OD001884144496400500 Name : Amit Gupta Contact No. : 9166666011 Amit Gupta...
Complaint comments Read comments [1] Complaint category Appliances

IFB - IFB(MICRO OVEN)-AMC SERVICES ARE TOTALLY DEAD AT MADURAI !

User
 seshadri ramaswamy on Jan 29, 2015
After exhausting my energy in following up with the head of AMC services at Madurai daily, this is the 2nd time, I am lodging the compliant in Web, to capture the attention of the senior officials of this company. I have entered into AMC with IFB- (for Micro Oven) for 2 years(AMC No 4180 dated 30 05 2014—Madurai Division). Ever since, I had entered into the AMC with IFB, the my Micro Oven is under frequent break down. I am residing at Madurai- Chokkikulam. My complaint number is 12014801 dated 16.12.14. During the last complaint made by me, the technicians attended the same after...
Complaint comments Read comments Complaint category Electronics & Appliances

IFB - price of oven glass tray

User
 rajendraraja kt on Jan 28, 2015
Sir, I would like to know the price of 17PM MEC 1 oven's glass price list and Is there any difference in price between you and service provider and what would be the service charge if it's delivered by your service provider separately. Kindly provide these details as early as possible. Thank you....
Complaint comments Read comments Complaint category Other

IFB - WORST TECHNICIANS AND CUSTOMER SERVICE

User
 home1987 on Jan 28, 2015
Sir/madam, Since I am a customer of IFB washing machine from last 38 years, Your customer service is the worst and a pathetic service which you are providing and for what reason you people have a "CUSTOMER CARE NUMBER" which do not help the customer and repeatedly asking again and again the same question in spite of mentioning the specific problem, if the line gets connected to the customer care those people will give a list of their Technician numbers CHIRANJEEVI and SUNIL(both who took the money unncessarily from us and has been absconding), MOHAN, SRIDHAR, HARISH, UMESH, PRASHANTH, all these...
Complaint comments Read comments Complaint category Washing Machines

IFB - MIcrowave 25BC3 under warranty but not working

User
 Chirantan Singharoy on Jan 28, 2015
I have lodged a complaint as the microwave is not working on 7th jan 2015 complain number 14647230. Technician came to check and said need to change parts but after that they said parts are not available and now its almost 20 days they have left my microwave open in the kitchen. Now every day i am calling and they are saying will get back to you in the evening but no way. Every day I am speaking to new new managers I am tired of explaining my problem. Its not even a year I purchased. They are not exchanging not giving my money back. Please help. Regards, Chirantan. 8886866887...
Complaint comments Read comments Complaint category Electronics & Appliances

IFB - Unbearable sound emanating from the machine when washing cloths

User
 R. Ranganathan on Jan 28, 2015
Gentlemen, I am having IFB Executive Plus washing machine. Of late unbearable sound is emanating from the machine when it is washing the clothes especially between cycle D-F-G. I filed my complaint to customer care number 1860-425-5678 on 17.1.2015. They gave my complaint No. as 1100021876. But till date nobody turned up to fix the problem and correct it. When I contacted them over Phone No.+914424483885 they informed that the work is allotted to one of the technician and he will come and attend the same. Till date no body turned up. Within a period of one year I have changed the drum, outer...
Complaint comments Read comments Complaint category Electronics & Appliances

IFB - Not attending our complaint of IFB front load washing machine which is under gurante

User
 vivek tripti Sharma on Jan 27, 2015
Respected Sir, I Madhu Bala Sharma has launched a complain which complain no is 14747485 on 21-1-15 and even contacted company personals Mr Jitendra Rajput and Mis Puja to do the need ful to solve our problem they told us that Mr. R.N. Yadav will be coming to attend our complain but this all proved to be fake promises no one has visited us till date .Company is making fool of us ....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Washer 9KG and Dryer 7KG

User
 ifbpoweruser on Jan 27, 2015
After spending close to 50, 000 rupees on a combo washer/dryer unit I have faced tremendous issues in the last six months. Everytime a board needs to be replaced and because these units are sold low in numbers in this region parts are hard to get. Therefore, the customer suffers by waiting for parts to be sent from Panaji for three weeks minimum. This is a four year warranty unit and I have already replaced the side board, front panel board, and the lock switch. Now it is showing an error E8. Here is the latest ticket number:12055719...
Complaint comments Read comments [2] Complaint category Appliances

IFB - poor servicing and misbehaving

User
 hareshhariharan on Jan 26, 2015
sir, we are kerala state and thrissur district.we have brought a ifb washing machine and we a complaint of leakage of water first the service men and came and said that its a compliant of rubber pipe after 5 days they replaced the pipe it was not that complaint then we called again said the complaint after 3 days the come and said that its complaint of drum then we brougt the drum we called them for replacing they are saying they will come tomarrow its a month over they are not come for replacing. for washing with the hands why should we buy the washing machine. we have gurantee up to august 2015....
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - washing machine complaint not attended

User
 vusarma on Jan 26, 2015
ifb washing m/c senator 6kg not working complaint lodged on 09-01-2015, ticket no:14663302 still not rectified as on 27-01-2015. m/c lying idle, facing a lot of problem. called customer care 5 times, still no result. please do the necessary. yours V U Sarma...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Motor replacment

User
 anvij on Jan 26, 2015
Dear Sir, I am having IFB Washing machine since long time but from last 2 year its maintenance cost too much .Just 2 months back i was replace Motor & now again your service person telling us to change motor. So, now i am tired from this machine .Please do us need full. Other wise i have to go to consumer forum....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Faulty Convection Microwave product - Pending more than 1 month

User
 cssuresh on Jan 25, 2015
Team IFB, THis is a SERIOUS CONCERN about your service. I picked up ...a IFB convection microwave (23BC4) on 17 Dec 2014 (Inv. 3115002554) . The door handle got dislocated on 24 Dec 2014. I registered a complaint (14544293) on the same day. All the service engineer did was on 27 Dec that he checked and told me that I will have to pay for the handle. I said i will pay but i need in writing that Handles are NOT covered under warranty. As soon as I told this, the service guy told me that he will get back. Nothing happened till first week of Jan 2015. Posted a SoS message on FB. Got a PROMPT...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

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