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IFB Customer Care

IFB Industries

Vanasthali Appartment, Gomti Nagar Extension
Lucknow
Lucknow District
Uttar Pradesh
India - 226010

Customer Care Phone Numbers and Contacts

Phone:+91 88 5376 9434
 +91 33 3048 9299
 +91 33 3048 9219
Mobile:+91 81 2747 1352
Fax:+91 33 3048 9230
Registered Address:

14, Taratolla Road,
Kolkata
West Bengal
700088
 

IFB Complaints & Reviews

IFB - Pathetic Service and AMC sold with wrong information & unethical way

User
 KAPIL B on Apr 26, 2015
Never buy any IFB product, their post sale and AMC services are very very pathetic. They do not care n value their customers. They give false information, do not adhere to their commitment In last 2014 Oct one of their technician serviced my washing machine and told that drum shockers are damaged and he will get it replaced if I buy the AMC. He also promised prompt, regular and hassle free 4 services in a year. However In last 6 month no one had visited for general checkup and servicing. When I escalated it then they sent a technician and he told me that there is no problem in drum shockers,...
Complaint comments Read comments Complaint category Washing Machines

IFB - Unexplained delay in replacement of the part of machine

User
 Lavanya1 on Apr 24, 2015
Hi I own an IFB Front Loading WM 8Kg Model Admiral 8012W washing machine. My first Ticket Numbering 15294094 was not heeded at all and the technician visited after the second Ticket Numbering 15323862 which was given to me after 5 days and 4 phone calls to the customer executive. Anyways, the technician told that front panel has to be changed and it would take 3 days to get that part as it has to come from Ludhiana. Later i got a call that it would take 10 days as it has to come from Goa and when I asked as to speed it up i was advised to contact the head office as that might speed up...
Complaint comments Read comments Complaint category Washing Machines

IFB - IFB - No Response from 8 days Not Picking up the Calls Not Resolved the Issue - Booked the complaint on 16-Apr-2015

User
 Rajkumar Peddi on Apr 24, 2015
Booked the Complaint on 16th April 2015, and keep on following with the all the Team below and no response, no resolution.1. Identified as PCB Board Problem2. It took more than a week and no response from Branch, Dealer, Hyderabad Office.3. Called to Kumar, Sunil and all other persons, no response4. Not picking up any callsI would like to escalate it.Thanks & Regards, Rajkumar PeddiCell: 9849024872...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - No response from service technicians

User
 mohan raja reddy on Apr 24, 2015
I have an IFB washing machine, it is not working since 10days.
I gave a complaint on 16th April & the complaint no. is 13447016, they gave an technician mobile no. when i called him he told that he will clear it by the next day .
Since that day i was calling to the technician they are not even responding.
And again the tele caller gave an other technician mobile no.even that person is not responding.

This is not for the first time, this was occured when i gave a complaint for a problem on 7th month, 2014.That problem had rectified by itself .no service men...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - Washing machine water flowing outside.

User
 Kavyadanivas on Apr 23, 2015
hi This is Kavya from Mysore, KARNATAKA. We own a washing machine of IFB from past 10 years. I am happy to say it has given an excellent performance for all these years. Now few days back I see when the machine is running the water is flowing outside. I have called up customer care quite a couple of times but I did not get any answer. Few months back I received a service from one of your agent who said he will be visiting us every 6 months. I am sorry to say I am not getting any response from ur side. Kindly help us by resolving the issue asap. Thank you....
Complaint comments Read comments Complaint category Washing Machines

IFB Washing Machine - AMC complaints are not responded in time and ill treated

User
 raghuraman c on Apr 23, 2015
ticket no.1100116405 with 1860425567/39004321 dated 20.02 was attended and resolved on 11.03.15 and on their own created a ticket no.1100170217 and closed as as if booked a fresh.Took 20 days to resolve the issue after painful daily calls of at least 10-20 calls to different people. ticket no.1100256300 dated 13.04.15 is still pending but for a visit by a technician on 14.04.15 nothing has happened so far. The said ticket no is closed as per my approach to 1860455678 and compelling me to register afresh but it is not so as per swayam services centre.On an average 10 - 20 calls daily to the following...
Complaint comments Read comments Complaint category Washing Machines

IFB - horrible support center

User
 Vaishalee on Apr 23, 2015
I have raised ticket 15357108 about eight days back and the issue is not fixed yet. Few months back it took about 25 days to fix the washing machine problem. There are absolutely no SLAs followed for the complaints. Every time machine stops working I don't know when it will get fixed. Service center people are not responding and escalation manager doesn't want to listen. It looks like IFB doesn not really care about customers. I am tired of follow up with the service center. This is the last product I will ever buy from IFB and I will make sure to spread the word so that other people will also...
Complaint comments Read comments Complaint category Washing Machines

IFB - Poor installation of new IFB

User
 REENA SINGH on Apr 23, 2015
I have purchased an AC of IFB with 1.5 T 3 star split specification which was installed on 20 April 2015 in the eve. Next day when we switched on and used it, the water is flowing out in huge amount from the front foor of split AC. I immediately called the person who installed it, but he kept saying, I will send someone to rectify but actually he did not. I then registered my complaint with IFB customer care.

They provided be the number of some franchisee service centre : Singh Enterprise. When I called on this number, it was switched off. Every time I called the customer Service...
Complaint comments Read comments Complaint category Electronics & Appliances

IFB - Misbehaviour of staff

User
 R.P Agarwal on Apr 22, 2015
Sir,


This is regarding my IFB machine(model Senator, front loading) of 6 kg brought in December, 2009.


About 3 weeks ago when my machine was not working properly I complained it to the Agra Service Center named Charika Enterprises. On visiting of service man Mr. Vishnu, he told its tub is not working which has to be replaced at our workshop. So I send my machine to Charika Entp.


When I talked to the person in center having number 09319116136 he told me that my machine also requires welding including tub change. After repairing...
Complaint comments Read comments Complaint category Electronics & Appliances

IFB - Improper servicing of split ac.

User
 Deepak kumar 1984 on Apr 20, 2015
I have recently purchased IFB AC, 1 ton, 3 star, model no. 1ACS12KA3TC. After a month of usage I called for servicing ( first 3 services are free). Two very young age boys attended on dt. 18.04.2015 from IFB, started my ac and wiped it with cloth, poured water in indoor unit in the name of cleaning and also wiped flaps while the ac was in operation!!! When they left I found that my ac is not cooling properly as it was doing earlier. I immediately informed them to re attend and check again, which they flatly refused. I called and even mailed their customer care and informed them in details whatever...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

IFB - CURRENT ON EXTERNAL BODY OF WASHING MACHINE

User
 ankitjammy on Apr 20, 2015
SIR/MADAM I have bought IFB WM ELENA AQUA SX SILVER (6 kg) washing machine on 27-06-2014. I am encountering a problem regarding a current on external body. While the power on there is current on external body of the machine. Also the washing machine is not working properly sometimes. Please send the engineer to inspect the machine and correct the default as soon as possible. SK JAIN I-2/ 199 sector -16 Rohini Delhi -110089 9811936884...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - Microwave Over Door not open

User
 Arvind _iai on Apr 19, 2015
Dear Sir/ Madam, I buying one microwave over from you, after around two year Its door from inside body crack . By this problem, we are unable to open door . Please attend my and resolve the my microwave problem . My Address details are following :- Arvind Gupta/ Seema gupta Flat no 105, Grollow tower, Omaxe heights Sector 86, Faridabad (Haryana ) Cell No 7840041619 /9911160259...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

IFB - complaint has not yet resolved for last 4 months

User
 vishal4191 on Apr 18, 2015
I bought one front load ifb washing machine on last august 2014 . For 5 months it doesnt has any problem but from last january it's not working properly and even raised ticket for 4 times . Already 4 of them came And make me spent around 5000 Rs for some stufffs . Still its not workning .. to whom i have to tell all this.....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Issue not resolved for the ticket number 15352263

User
 jp_neelams@yahoo.com on Apr 18, 2015
Issue not resolved for the ticket number 15352263. HI MAY NAME IS JAYPRAKASH AND WHEN THE WASHING WAS COMPLETED IN MY WASHING MACHINE ELENA SX THE FRONT DOOR DID NOT OPENED AND ALL THE CLOTHES WERE INSIDE. I HAVE BEEN CALLING FOR EVERY ONE HOUR SINCE MORNING BUT THEY ARE SAYING THAT THEY WOULD SEND THE TECHNICIAN FROM 48 HOURS BUT TIL NOW THEY DID NOT SEND AND NOW WHEN I CALLED AGAIN THEY ARE SAYING THAT THE TECHNICIANS WENT OUT FOR TRAINING AND IT IS NOT POSSIBLE TO SEND THEM FOR SERVICE. THEY ARE SAYING THIS AT THE END OF THE DAY. WHY IFB IS GOING DOWN BELOW THE EXPECTIONS OF THE CUSTOMER I DONT...
Complaint comments Read comments [3] Complaint category Washing Machines

IFB - COMPLAINT OF NON AVAILABILITY OF SPARE PART FOR- I F B EXECUTIVE ELITE WASHING MACHINEā€

User
 GOPI CHAND K on Apr 18, 2015
I PURCHASED THE I F B EXECUTIVE ELITE WASHING MACHINE IN 2005 FOR THAT MACHINE THE TOP FLEX HOSE WAS SHEARED. BUT I WENT TO VIJAYAWADA SERVICE CENTER FOR THE REPLACEMENT. BUT AS PER THEIR INFORMATION. THE SPARE WAS NOT AVAILABLE IN THE SERVICE CENTER AND THEY TOLD ME THAT, SERVICE FOR MY MACHINE WAS GOING TO DISCARD FOR THAT, I NEED TO SCRAPED OUT MY MACHINE. THIS IS VERY BAD SERVICE SUPPORT FROM I F B...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Worst Service Provider

User
 Dhiraj Tolani on Apr 18, 2015
I have ifb front loading washing machine since july 2011.Last 15 days i encountered a problem with a machine it stopped suddenly i called up datar services dombivali mr yogesh who is authorised service center it took him 4 to 5 days to visit and resolve the problem but it was not resolved from datar service mr yogesh technician than again after 2 days technician came he removed all the parts of the machine and finally told that it will have to be replaced with new drum as it costed around 8000 he asked for advance there was no male in hime so female dont have money as a advance.I angrily spoke to...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Facing frequent fault in IFB Microwave Oven - 25BC3 Model - Need replacement!

User
 Ragavendra on Apr 18, 2015
Couple of months back I have purchased an IFB 25BC3 model microwave oven from an authorized showroom (Rathna Stores, Chennai). From the second week onwards, I started facing problem with this model. Every 10 days, I'm forced to log a complaint with IFB customer care for service. They will take 2 days to fix the problem. It is going like this for the last 2 months and till now I have raised almost 5 complaints for the same complaint type. (Ticket Numbers - 1100136249, 1100205231, 1100243255, 1100267208) So totally I have lost the confident on this product and looking for a replacement of this...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - regarding service

User
 dhanajanu on Apr 17, 2015
Customer code 2489703. Previous compliant ticket no 1100253582 it is on 12.04.2015 till now it is not rectified.from 22.03.2015 I'm keep on registering for service center but till now not yet rectified. Go through this compliant and rectify it as soon as possible....
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - No Response AT ALL !!!!!!!!!!!!!!! ( IFB Washing machine )

User
 grubalu on Apr 17, 2015
Hello, we have brought a IFB washing machine on 9.04.2012 and the serial no is 012211120223010431 at Dindigul Venus Electronics. Since then we were struggling because the machine's door jammed due to this I have complained in the store and in regional office NO one responded and the dresses were struck in washing machine for 5 DAYS only after complaining in consumer it was rectified by them even though I had warranty for 4 years I paid Rs.1820 Now a new problem arose that is the washing machine started vibrating and moving vigorously due to this the heavy unpleasant noises were irritating us....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - AMC not honoured

User
 satish yadav1 on Apr 16, 2015
I have purchased IFB microwave oven in orrissa and dully went under AMC contract with IFB authorised dealer in Orrissa. The dealer was introduced to me through IFB customer care. Now When I moved to Bangalore And wanted a service, I have been informed that the AMC is not valid. This is very cheap behaviour from a global company like IFB. I want to ask why AMC from an authorised service dealer in one state is not valid in other state? Is it not a breach of contract....
Complaint comments Read comments [2] Complaint category Electronics & Appliances

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