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IFB Customer Care

IFB Industries

Vanasthali Appartment, Gomti Nagar Extension
Lucknow
Lucknow District
Uttar Pradesh
India - 226010

Customer Care Phone Numbers and Contacts

Phone:+91 88 5376 9434
 +91 33 3048 9299
 +91 33 3048 9219
Mobile:+91 81 2747 1352
Fax:+91 33 3048 9230
Registered Address:

14, Taratolla Road,
Kolkata
West Bengal
700088
 

IFB Complaints & Reviews

IFB - Very bad experience

User
 Savithri Balasubramanian on Apr 17, 2014
I am owing the ifb señorita plus washing machine from August 2007. After the guaranty period I went for AMC and iam maintains the washing machine.. So far I have replaced door, tube, door clip, pump hose, and I have paid for it.. But today I was literally harassed by your technician, inorder to go for AMC... Which I felt. Was not necessary because for 2 yrs he asked me to pay RS.3933 plus RS 1800 for sensor and RS 485 for hose... He wanted me to pay for the sensor as he said this will help to des ale the machine and filter the water... This is not part of the machine... I came to know this from...
Complaint comments Read comments [1] Complaint category Products & Services

IFB Diva Washing Machine - Machine not working

User
 rajeshuannur on Apr 17, 2014
Compl No :11315303 date 17/04/2014 Cost Code :1931043 Complaint was booked on 18/03/2014. Service persons attended thrice. Now it is one month. still machine is not repaired. last visit was on 8/4/2014. after that no body came . no response when called Kannur office. when contacted toll free, they say that system is faulty, records are not available. in addition to AMC of Rs 3500/- i have paid Rs 1700/- . but still machine is faulty. this is pure irresponsibility. i have never expected such a response from IFB, which is well known fore its service. regards, RAJESH Payyanur, Kerala 9495262856...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Denail of repairing washing machine supremo damaged by ifb technician

User
 rakeshdhar on Apr 17, 2014
I lodged complaint(no 12578303) on 15 march 14 with customer care IFB for washing machine model supremo for change of rubber gasket.Acoordingly technician visited and replaced the same, the person also informed that shocker/
dumping of machine require change.I agreed to as technicians are better judge.The dumping was changed by IFB, technician.After changing the dumping we noticed leaking of water from machine, which was notified to technician, who tried almost for three days to resolve the issue but with out any result.He asked me to again lodge the complaint with IFB, which was lodged on...
Complaint comments Read comments [1] Complaint category Appliances

IFB - IFB Service very poor

User
 sureshm.sure on Apr 17, 2014
We are facing issues with the service provided by IFB and its franchise Trinity enterprise which is very worst. From November 2013 we have raised many complaints (Complaint no: 12047557, 11867607, 12700453 .Don’t have details of some other complaints number) with IFB regarding the same issue and the issue is not yet fixed. Whenever service agent comes he tells something and fix something else and collects the service chargers. Though the warranty is for 1 month for each complaint IFB Service agents never came back and fixed the issue even after repeated calls and complaints. Every time service...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - Not responding properly

User
 sesha4028 on Apr 16, 2014
I have already given complaint regarding washing machine, its been six hrs but no one has responded to it called again to the no they say they respond after 24 hrs, but earlier they said someone willl respond within 2 hrs . Pls clarify .
Complaint no :12779900...
Complaint comments Read comments [1] Complaint category Appliances

IFB - Replacement Washing Machine not received

User
 ccrao1963 on Apr 16, 2014
I have purchased one-Aqua Senator-8-kgs washing machine from Sarita Electronics-Kakinada on the 2nd.april-2014.On 8.4.14-your technician has come to instal the machine at my residence and it was not working, for which he informed that the unit is defective and a replacement(new)-piece will be given to us in 2 to 3 working days.I am daily contacting your managers- Mr.Bharat-09394363100 and your Mr.Ramakrishna-09393586669, for which they are assuring daily that the new piece will be delivered shortly, but of no avail as till now-16.4.14-11:30-hrs, I have not received this.I have also spoken...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - Microwave oven repair

User
 mjhps on Apr 15, 2014
I Purchased IFB MICROWAVE OVEN Model 20PG3S
in the year 2012. Later I made a
Annual Maintenance contract with
IFB INDUSTRIES LTD 37 ARCOT ROAD, VADAPALANI, CHENNAI-600026the AMC amount
was Rs 1, 760/- and the period of AMC
is 2014 to 2015( Invoice cum Receipt SL No:40615)

As my Microwave oven became repair 25 days back, I made a
complaint to IFB through phone number 004-39004321 annd they gave me complaint no 11329856 on 04/04/14. For this
complaint one person came but not repair he said within in a weak we will
repair but no...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - worst service

User
 rengarajsaravanan on Apr 15, 2014
Sir We had made our AMC for IFB Elite 5kg machine on 22/1/2014. We registered the complaint about our repair of our machine (cable-repair, non-rotation of the drum) on 3/2/2014 with the complaint no.1191217. IFB Serviceman Mr.Bhasha attended the complaint and he covered the cable wires with the insulation tapes only. At that time, machine worked, rotated but without clothes, later we loaded with clothes and tried, but the drum didn’t rotate. Again we registered the complaint in the month of March with the complaint no.12589015 Mr.Prasanth IFB Serviceman attended the complaint; he said that...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

IFB - Microwave Oven

User
 sibyv on Apr 14, 2014
Invoice No: 97141592 Invoice Date: 08/02/2014 Store: Lulu Connect, Lulu Mall, Edapally Kochi-682024 Tel: 2727757 I have purchased a Microwave Oven *IFB MWO D-GRILL CONV 25DGSC1", invoice no and date mentioned above. At the time of installation and demo the product is working fine. But after a week the product is started sounding. I have made complaint directly to IFB and their service representative from Home Tech Serviced, Purumbavoor checked and found complaint in the Transformer. After one week they taken the product to their service centre and repaired it and returned. The time taken is 15...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

IFB - Poor customer support

User
 S Hari on Apr 13, 2014
My name is Hari and I am residing at Murugeshpalya Airforce Camp, Wind Tunnel Road, Bangalore. I am using IFB Microwave oven (Model-20SC2). This oven is unserviceable till last three months. I have lodged complaint in IFB head office and one of the local representative has came to attend the complaint and he compelled me to join in Annual Maintenance Contact (AMC) and I had joined in AMC. My AMC No. is 12299. After one month I again lodged the complaint. Another person has came and told me that the Magnetron and the front panel needs to be replaced and he noted the model aof the magnetron and told...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

IFB - Complaint for servicing of washing machine under AMC not attended

User
 dpnkr.chakrabarty on Apr 13, 2014
I had lodged a complaint regarding non-attendance to my request for servicing of my IFB Elena washing machine which is under AMC in this forum on 8.4.2014. Due to immediate action by the forum, the company called me back at 12.59PM on 9.4.14 and assured to attend to my complaint. But the company has failed to honour it's assurance even after a lapse of 3 days. Please advise on further action against the company. Dipankar Chakrabarty House No:1903 Sector-7 Karnal, Haryana Cell No:8295314041 8572804041...
Complaint comments Read comments Complaint category Washing Machines

IFB - delivered damaged washing machine

User
 manikannan on Apr 10, 2014
I purchased IFB washing machine as the following model on 8/4/2014 Sr no 012365140319025026 Senorita Aqua sx - 025026 wtsenaqsh6010b They delivered the washing machine with paint defected condition on its body. I asked the IFB business authorities, but they are not replacing the defected item with new one. What is the steps to take legal action on them....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - IFB delivered damaged washing machine and denying to replace the defective item

User
 manikannan on Apr 10, 2014
I purchased IFB washing machine as the following model on 8/4/2014

Sr no 012365140319025026

Senorita Aqua sx - 025026
wtsenaqsh6010b

They delivered the washing machine with paint defected condition on its body.
I asked the IFB business authorities, but they are not replacing the defected item with new one.

What is the steps to take legal action on them....
Complaint comments Read comments Complaint category Washing Machines

IFB - installation of IFB washing machine

User
 pinku2205 on Apr 9, 2014
sir, I have purchased a washing machine of IFB. I could not install that.Then i call in the customer care and told my problem.They registered this on 23 Mar 2014 and gave me the complain no that is 12623205 and told me that our technician will come and repair it in 2-3 days. But no one come to repair/install.Then again i called to customer care about this. Then they give me a mobile no saying that suchitra(whose no given by customer care) will come to resolve your problem.But when i called her she received my call and told she will not come and will tell another number.Till that time she is neither...
Complaint comments Read comments [3] Complaint category Washing Machines

IFB - Failure of the Company to redress my complaint .

User
 dpnkr.chakrabarty on Apr 7, 2014
I had lodged a complaint regarding my IFB Elena Washing Machine on 29.1.14. ( complaint No:12306417). I have been receiving acknowledgement of my complaint through SMS on a daily basis from 29.1.14 to 22.2.14 stating that "IFB representative will visit shortly", but no one has visited so far. I had re-lodged the complaint on 26.3.14( complaint No:12641855)- again acknowledged by SMS from 26.3.14 to28.3.14. No service engineer visited my house to attend to the complaint. I made a visit to the local service centre on 4.4.14, my complaint was recorded, with an assurance that it would be attended within...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - No action on complaint ID 10563475

User
 Chicki Arora on Apr 6, 2014
We lodged a wall mounting request for the IFB dryer purchased 4 days back .But no one has contacted has so far . This kind of service is not expected from a company like IFB . Revert back asap .Or else we are ready to return this product. Pankaj Khanna 9899887260 / 9811649888...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - Dishwasher Service

User
 M K Paul on Apr 4, 2014
I have an IFB Neptune dishwasher that has been on a two-year maintenance contract since June 2013. On 7 Mar 14 I noticed poor quality of washing and 15 - 25 % residue detergent in the detergent dispenser compartment. I lodged a complaint, ticket no. 12522106 with the call centre. After that no one turned up and call centre advised me to contact local office. It turned out that there was no clarity as to which IFB office of Jamshedpur would attend the call. After many calls, one technician came and left after examining the machine, saying the detergent dispenser needed to be replaced. Since he...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - IFB Microwave Oven

User
 Poornima Manoharan on Apr 4, 2014
I purchased IFB Microwave oven last weekend (29th March'14) in Sekar stores, Tirukovilur. But we have still not received a demo from the dealer..instead of several calls and reminders too, the demo is still pending and the only answer we receive from them is "Will come tomorrow for demo". Please action on this with high importance and request to send the demo person as soon as possible.....
Complaint comments Read comments [1] Complaint category Products & Services

IFB - washing machine problem

User
 JENI&JERY on Apr 4, 2014
I have bought the IFB washing machine in the year of 2008. Now put an AMC for two years. When I booked a call on 24.03.2014 at 1.42pm, they gave a ticket no. 11306688. but till now no equerry about the booking from concern service center....
Complaint comments Read comments [3] Complaint category Washing Machines

IFB - Drainage not permormed in auto mode

User
 bhoncha on Apr 4, 2014
Ifb top load (Fully automatic) wasing machine model no. Aw 60-205t 6kg
Purchased date 28.03.2013.

Problem : water drainage not performed by the machine in auto mode.

Customer name : sanjoy majumdar
Address : michael nagar 1st sarani
Swamiji park, p.O. Michael nagar
Kolkata-700133
Mobile no :7278126303, , 9239947959...
Complaint comments Read comments [2] Complaint category Washing Machines

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