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IFB Customer Care

IFB Industries

Vanasthali Appartment, Gomti Nagar Extension
Lucknow
Lucknow District
Uttar Pradesh
India - 226010

Customer Care Phone Numbers and Contacts

Phone:+91 88 5376 9434
 +91 33 3048 9299
 +91 33 3048 9219
Mobile:+91 81 2747 1352
Fax:+91 33 3048 9230
Registered Address:

14, Taratolla Road,
Kolkata
West Bengal
700088
 

IFB Complaints & Reviews

IFB Washing Machine - Front load door lock not working.

User
 L.n. Khandelwal on Mar 31, 2015
My AFB washing machine, s door got stuck about 15 days back.I informed the area service provider at Jabalpur M.P. I have elena dx model.I m based at Katni & my service provider is at Jabalpur M.P.on 21 March Mr Amar came to my house and inspected the machine and said that its lock is broken and that he will get the parts and will repair on 26th March.Today is 31st March almost gone and Mr Amar did not turn up and adding insult to injury he does not respond to my phone calls.i don't understand where is the problem.Is there any one from IFB set to respond to my problem.Pathetic after sales services...
Complaint comments Read comments Complaint category Washing Machines

IFB - Service centre Fraud - reg

User
 vemularamakrishna on Mar 31, 2015
Sir, I am V. RamaKrishna, I have IFB Top Loading Washing Machine AW60-8061. It has some problem so i booked a service request on 7th March 2015 with ticket no: 15066464. I live in Karimnagar Town, Telangana, 505001. My Machine is under AMC till Nov-2015. On 9th March 2015 Service person came on inspected the machine and told that CLUTCH ASSEMBLY IS DAMAGED, and need replacement. He said it takes 4 days to get the product and he went off. Since then we didn't get any communication from service center, so i made a call to the service center (i.e. on 23rd March 2015), then he said "We called...
Complaint comments Read comments Complaint category Washing Machines

IFB - Complaint about Washing machine

User
 kk vig on Mar 31, 2015
IFB washing machine of Mr. Akshat ( 99103 33447 ) has not been working for the last few days, please arrange to send a man to check it and set it right. It is laying at 303/3A, Chelmsford Road, New Delhi. However, I have also sent this complaint on Mobile No. 9311683942 of one Mr. Sidharath who got it checked last time about a year ago. Please ensure somebody attends it. KK Vig...
Complaint comments Read comments Complaint category Products & Services

IFB - Defected washing Machine

User
 shiromani on Mar 31, 2015
I purchased IFB Washing Machine Elena SX 6 KG 800 RPM on 16.04.2012 with a 4 year Warranty. My customer ID is 3362590. But since the day of purchase every years its drier is giving problem. Every year I have to get it repaired from IFB. I don't understand why don't they replace this machine if its drier can not be repaired fully. Every year I have to take this exercise. since it is under guarantee till 2016, they company is not charging, but definitely the problem is continued and after 2016 they will start charging. This year also I register my complaint on 18.03.2015. My ticket no. is 15142312....
Complaint comments Read comments Complaint category Washing Machines

IFB - Installation request

User
 rameshsadani on Mar 30, 2015
Purchased Microwave Oven and requested installation on Saturday i.e 28/03/15 and appointment scheduled for Monday 30/03/2015 But as today no one came for installation. Its initial phase when I purchased your product and facing problem in even installation than its "?" for your service.
At least installation service should be provided at committed date otherwise I have doubt of achieving your Mission and vision at least for that focus on your service.


Regards:-
Ramesh Sadani
9509345693...
Complaint comments Read comments Complaint category Appliances

IFB - Microwave demo

User
 nks109576 on Mar 30, 2015
sir, i bought a microwave model no 23bc20 on 28.3.2015 from next showroom jodhpur rajasthan. a ticket no 15213196 given me by company. a tachniquestion phone call came on 12:15 PM on 30.3.2015 but he has not reached till 4:00 PM on 30.3.2015. is it correct service by your techniqestion . pls reply sankhlaiti@gmail.com 9530400439...
Complaint comments Read comments Complaint category Food

IFB Home Appliances - Washing Machine

User
 spartap on Mar 30, 2015
Rubber packing inside front door of Machine is sagging/loose & clothes get stuck during washing. Complaint No- 15169773 lodged with Service Centre No- 01613900434 on 22 Jan 15.Some one came on 23 Jan 15 (evening), saw it & went back. On telephonic request to local Rep (who came on 23 Jan) I was told that the required rubber is not in stock & has been demanded.It has been nine (9) days now & no one has resolved the complaint. Local Reps are not attending on phone even. Machine 7 Kg direct-drive is within warranty vide ID-3395872. Please expedite all concerned & resolve the issue.This...
Complaint comments Read comments Complaint category Washing Machines

IFB - Deficient service- cheating customer.

User
 Navdeep Chahal on Mar 29, 2015
Today after getting the following address from IFB company website: IFB POINT Chandigarh10:00 AM-8:00 PM SCO-2431, Sector 22C, Chandigarh Tel: 9316105129Tel: 0172-5046234, i called at 9316105129 where one Mr. Vishal, Branch Head Chandigarh took the call. I told him that we plan to buy new IFB washing machine model Senator Aqua SX-8 kg as our old washing machine has gone out of order. He asked about the type of our old machine. I told him that it was Videocon Fully automatic top loading. Hearing this he informed that in exchange of this he will provide Senator Aqua SX-8 kg for Rs. 34799/- . He informed...
Complaint comments Read comments Complaint category Washing Machines

IFB - for the installation of split AC

User
 sameer jaish on Mar 29, 2015
Dear sir my name is sameer my mob. no. is 9811218352 . I had parches split AC in Dec. 2014, company engineer is reach in my home for installation of ac and install . Then he take installation charges. But not open gas. Now i had start yesterday, ac is not cooling, then i had complain the costumer care . He told me, why you not chekd that time . Company is started warranty that day but we can t use it. Dealer told talk to costumer care what we will do ??????????...
Complaint comments Read comments Complaint category Business & Finances

IFB - Not attending the complaint even after 6 days

User
 shettym on Mar 29, 2015
Our complaint number is 15185785. We have registered a complaint on IFB washing m/c as not working on 24, March 2015. After that called help line number several times and each time they gave some wrong numbers to contact. No help from IFB in spite of repeated calls....
Complaint comments Read comments Complaint category Washing Machines

IFB - Washing machines problem

User
 Swaraj gopalapuram on Mar 28, 2015
This is swaraj gopalapuram, Mobile : 9030231122 I was given complaint on 27-03-2014. ( my ticket num is 14985395 ) Till today my machines is not working i was given feed back so many times but they people could not salve my problem. I didn't understand why we using this product due to this problem is take this much of time to salve this?... The most worst service giving by ifb...
Complaint comments Read comments Complaint category Washing Machines

IFB - False Claims by Dealer and huge inconvenience in Installation of Split AC

User
 ANILKSBB on Mar 27, 2015
Dear Sir, I purchased An IFB Split Ac IFBSAC IACS18AK13TC from M/s. Renu And Company, Jagat farm, G. Noida-201306(UP)today (27/03/2015). The dealer didn't register with IFB for free installation and instead informed me that IFB company has stopped giving Free Installation services and sent some Rookie mechanics to do the task who after 4 hours of struggle not only caused damage to my wall(pics attached) but also failed to install either outdoor or indoor unit. This is my fourth AC from IFB and I am a very satisfied customer of your products.Infact my 3 other ACs and Washing Machine and Microwave...
Complaint comments Read comments Complaint category Electronics & Appliances

IFB - ifb microwave service

User
 kannankt1956 on Mar 27, 2015
I had booked complaint for microwave, complaint no.1100005845 around 10th January. The next day mecHanic came and told that the coil had to be replaced but never turned up. On enquiry I was told that the complaint is closed. Again I had booked complaint around 2nd week of February and the complaint no. Is 1100075541. The next day somebody came and changed the coil and while testing the transformer had burnt. The mechanic told that he will come back the next day and change it. Till date nobody turned up. When contacted Mr. Anand on tel no. 044 22486777 two days back I was told to book a complaint...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

IFB - No demonstration given after purchasing IFB Dishwasher

User
 S.T.Malewar on Mar 26, 2015
I purchased IFB dishwasher on 20/03/2015 but till today no demonstration given by your representative.He told us that detergent not available in Nagpur.As he has not given us demo warranty card is not signed up by your representative and so we are not able to use that machine....
Complaint comments Read comments [1] Complaint category Appliances

IFB - Its almost 1 month. my washing machine is not fixed. Service person not showing up (Sree Vijayalakshmi enterprises, Bangalore)

User
 click2karthick on Mar 25, 2015
**** Pathetic service *****Hello, My customer id is 699920. I have been using IFB senorita plus since last 10 years. I have registered a complaint 3 weeks before (complaint number: 15061545 ). This was assigned to Vijayalakshmi service and to a technician called NandaKumar. He visited and he advised to take AMC. He fixed in a minute and said "all done. it will run". He left immediately and made me to sign the papers. I took AMC too. Right after he left, my washing machine stopped working. When I called him back, he said he will come and address it in evening. This conversation went...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - i want stablizer for ifb washing machine

User
 ami mishra on Mar 25, 2015
i have purchase a washing machine 3 months earlier from your company.i want stablizer for washing machine due to the problem of high voltage, the machine cannot operate from three months. i have made many calls to customer care but didn't get response and now i am very dissapointed from service of your company, now i think i made a huge mistake by purchasing your product. now i request your company to provide stablizer for washing machine.please give attention to my problem and clear my all quaries as early as possible. THANK YOU ID:10956333 mobile:9893036313 adress:M.R-10, road,...
Complaint comments Read comments Complaint category Washing Machines

IFB - NOT ABLE TO REPAIR MICROWAVE OVEN WHICH IS UNDER AMC

User
 GAYATHRIKARTHIK on Mar 25, 2015
MY IFB MICROWAVE OVEN(MODEL NO.25SC2) IS UNDER AMC OF IFB INDUSTRIES LTD. DETAILS--(BOOKNO.2289, SERIALNO.22890, JOB NO.42617. AMC PERIOD 20/1/15 TO19/1/16. WHEN THE OVEN DOOR IS OPENED THE GLASS PLATE KEEPS ON ROTATING. EVEN AFTER RECURRENT FOLLWUPS, COMPLAINTS THE PROBLEM IS NOT SOLVED BY IFB'S SERVICE TEAM HERE IN FARIDABAD. ITS CAUSING A LOT OF AGONY AND INCONVENIENCE....
Complaint comments Read comments Complaint category Electronics & Appliances

IFB - repair of ifb microwave oven

User
 Rajeevkjha on Mar 24, 2015
i had purchased a IFB microwave oven in December 2013 at Mumbai and shifted to Faridabad Haryana in August 14.the oven was working satisfactorily till last week. It developed some defect last week and the complaint for defect rectification was made to the IFB toll free number. Subsequently the technician arrived and showed us the damage, probably by rats. Few wires were cut, the fan belt is also damaged and magnetron has been reported defective. The machine's is not under warranty, though i have asked for 2 yrs additional AMC. May i request you to let me know whether i would be entitled for...
Complaint comments Read comments Complaint category Electronics & Appliances

IFB - Poor servicing regarding handling of complaints

User
 Yatin Sood on Mar 24, 2015
I Yatin Sood, Mb.No: 9817044555, use IFB's Elena Steam fully automatic washing machine. Recently its power supply part needed to be replaced and your representative had visited my place and had assured me that the required part will be delivered within one week of his visit. And now it has been more than two weeks neither I have received it nor I have got any information regarding its status of delivery. I am seriously disappointed with the services and I feel its pathetically poor. Client is totally unaware with the services and at times it becomes so difficult to get to your service...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - water leaking problem in front load washing machine

User
 reetu dahiya on Mar 24, 2015
I had purchesed a machine three years back from ur company, for november the maching was leaking .i give the comlaint to customer care but the engineer could not solve the problem of ifb machine... I am sick and tired of going on calling and complaining with nothing being done so to say, so I am sending you this mail and if you do not contact me soon i will be forced to register a complaint with the Consumer Court so i request to you to solve my problem as soon as possible.. Thank You... my contact no 09996256786...
Complaint comments Read comments [1] Complaint category Washing Machines

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