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IFB Customer Care

IFB Industries

Vanasthali Appartment, Gomti Nagar Extension
Lucknow
Lucknow District
Uttar Pradesh
India - 226010

Customer Care Phone Numbers and Contacts

Phone:+91 88 5376 9434
 +91 33 3048 9299
 +91 33 3048 9219
Mobile:+91 81 2747 1352
Fax:+91 33 3048 9230
Registered Address:

14, Taratolla Road,
Kolkata
West Bengal
700088
 

IFB Complaints & Reviews

IFB - non compliance of ifb on complaint

User
 jojokaku on Aug 21, 2014
We purchased microwave oven(IFB) 30 LITRES ON 30 th December 2011 from a reputed shop here in Indore. soon after the purchase, problems started in the form of the oven not working. we lodged a complaint with the ifb helpline where we were promised a technician to attend to the problem in 48 hours & a ticket was generated. 7 days have passed & we are yet to receive any services ....
Complaint comments Read comments Complaint category Electronics & Appliances

IFB - Non atendance of complaint even after 5 days

User
 partha_srijan on Aug 21, 2014
Sir, I regret to take note of your apathy and poor service in attending a complaint I lodged (13582998) for my microoven on 17th. Despite my call on each successive day thereafter there was no response. I already have an Annual Maintenance Contract which ends in December 2014 and there appears to be a breach of contract from your side when the complaint still remains unattended. It seems that the IFB doesn't bother about after sales service as well as respecting the commitments. I talked to customer care who advised me to get in touch with one Ms. De (9038486623), Branch Cordinator at Kolkata;...
Complaint comments Read comments Complaint category Electronics & Appliances

IFB - Regd Mobile Number 9731722100

User
 murali.fico@gmail.com on Aug 21, 2014
I have purchased a IFB washing machine recently and The service Center person charged me Rs 4600/- which he forced my Wife to buy many extra items. They told that Water Filter is mandatory which will make hard water to soft. Else it will harm the Washing Machine. When I enquired the Retailer they told me that all are inbuilt and not needed. I have called them and asked them to return the money and take items back on the same day... And every day they are telling they will come... but till not nobody turned up. I have called the call center and looks to me that they are also not worried...
Complaint comments Read comments [1] Complaint category Appliances

IFB - IFB micrwave

User
 valliappakannan on Aug 21, 2014
Complaint ticket no 11651143 booked 10 days ago. 1) Complaint could not be logged on for whole day due to server problem.They had refused to take my complaint over phone 2) The call was attended after a week.They gave a lame excuse. 3) The problem was identified.Timer is gone and require a replacement. cost about Rs. 2500. It was caused by some problem in Cut-out.We have not noticed any short circuiting in cutout. IFB is insisting on purchase of Cutout ( cost about 1350) for giving warranty on their machines. If cutout itself fails, what is the remedy for us. Do we have to go for another cutout...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Complaint on performance of Washing machine and Service center

User
 Ekanadh Reddy on Aug 21, 2014
Dear sir... Im P.Mahender Reddy resident of Warangal dist. Telangana. I have been using IFB front load (Senetor dx )model num:000041100526004246 from the past 3 years.I have faced a numerous problems with the machine since the day of my purchase. It takes forever to wash a minimum load, from the error codes.Every time I call the IFB care the service center guy would come out that the prob will not duplicate again.Finally after months of this and a numerous phone calls the service center asked to get the machine to the service center which is very far off my place of residence.I took the machine...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - No resolution provided since 1 week - Ticket No - 13553066

User
 robinseth on Aug 20, 2014
There is a water leakage problem with the IFB Washing Machine (Model Elena). We contacted the customer care centre numerous times but no one is taking a responsibility to fix it. 12/08/2014: Complaint logged with their customer care number who informed that the Tech will be visiting. We mentioned that the tech should come post 6pm and call before coming. 14/08/2014: Technician turned up before calling and that too around 2pm whereas the time given was 6pm. He checked the machine and informed that a part need to be re-placed. Part Name: Plunger. He said that he is not carrying the part and...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Washing machine is not working well

User
 Sujith Asok on Aug 19, 2014
I have registered my complaint on 12.08.2014 and my ticket no is 11648298 . My customer no is 3588261. my washing machine is not working well, when we switch on the machine it goes on washing, and does not stop automatically after completing the cycle and water is also leaking from the inside...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Complaint regarding washing machine not attended

User
 Ramesh Veeramony on Aug 19, 2014
We have registered a complaint 2 months back.And a fter repeated reminders a service technician attended and informed us that a rubber ring is tobe replaced.He asked us to once again rtregister complaint and promissed to attend on receipt of spare part from company. Though we used to call him several times, he never bothered to attend us. We contacted the service centre here and every time they promissed to send the technician. The technician, one mr. Subin, used to swithoff his mobile when he realises that it is from our phone..

We have purchased the machine from ms aliyas electricals,...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Reg: Irresponsible from IFB employees service in Villupram DT- Tamil Nadu

User
 Subramaniyan G on Aug 18, 2014
Hello, I called IFB Support office for new connection. The support person informed me the technician will come your home within 48 hours. But the technician person not came more than 10 working day. When I call the service person they saying the person will come today and tomorrow. They are not responding and respect costumer's feeling. The worst customer service providers this IFB,...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - machine is not working

User
 nitesh@jhs on Aug 15, 2014
Respected Sir, Myself Nitesh Agarwal, I purchased SERENA 5.5KG ON 12/05/11 with 4 year warranty. Presently my washing machine drum belt is not working. Please send someone to check and rectify the problem. My contact details are as below: Nitesh Agarwal Add:- 410/17 Prem Ganj, Sipri Bazar Jhansi, U.P. 284003 Mob:- 08400319199 05102361724...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Complaint registered on 2nd August, 2014 but not solved yet

User
 mpreet78 on Aug 15, 2014
Sir, We purchased the washing machine (Model: Senorita Aqua SX 6KG) on 1st November, 2013 from Bedi Electronics, Ludhiana but that was the wrong choice to opt for IFB without going through online survey. Till date we are receiving lot of problems. First of all, door open problem was shown on the panel, which was not solved by the technician. This problem is still there and we have to hold the gate tight for about 4-5 min till the machine shift to wash mode. Now the machine directly shifts to the spin mode before going through tumble process. We registered the complaint on 2nd August, 2014...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Complaint on pcb

User
 bhatakshay007 on Aug 14, 2014
This is to inform you that my washing machine shows error and doesn't work properly. The service member said that its the problem of pcb. It has been more than a month receiving any message from them. From past 2 years I have spent more than 10, 000 Rs which I think is more than its value. It has been annoying me. I am sorry to say that I have lost hope of your company ""IFB""....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Regarding complaint not resolved from 8days.

User
 Ajeetram on Aug 14, 2014
Complaint number 13511884 not fixed since 06 Aug 2014 - IFB Diva Model Customer Id: 3705203, (Under Annual Maintenance Contract) 1. Harassment: IFB does not seem to have the ability to attend to the call within 24 hours. IFB Technician not attended the call after more than 24 hours as on till date also lots of pleading to Customer Care Service 075539004321/18604255678 2. On 08th Aug 2014, Ms Jyoti (9907330167) committed sending Technician today evening or tomorrow morning but nobody came after tried so many times but she didn’t pick the phone till date after we tried to Mr. Vajpayee (9972071249)...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Front door glass broken (heavy burst sound)

User
 jayapalc10 on Aug 14, 2014
I brought IFB Washing m/c Last Year in SELLAMANI & CO Ambatture Chennai..Yesterday (on-13.August.2014) My wife dress washed (at 2.30pm) After 5.30pm she is working in kitchen heavy sound came from house (burst sound) After she was searched found SENORITA SX 6kgs 1000Rpm Front door glass broken condition and glass piece spillage in sround Hall.Already My boy Baby (6 Month old) Sleeping in hall.(Above detail sharing in my phone call that time i returned to Home from my office)


My wife very afraid condition night full heavy fever.she is not Cook


Pl.Pl.Pl.Check...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - My Complaint is Not Attended

User
 Neena Masih on Aug 13, 2014
Dear Sir, My Permanent Consumer Code is 10674914 & AMC (Annual Maintenance Contract) No. 288643 Dt. 11/6/14, and I made a complaint to your call centre on helpline no 39004321 for my washing machine 1.) Running Noisily 2.) Faulty Programming on 8/8/14 vide ticket no 13524410, consequently IFB Representative, Mr Rajesh Telephone No. 09958218196 visited and inspected the machine on 9/8/14 and assured that the problem would be rectified by 11/8/14 or 12/8/14. When nobody came to repair the washing machine I called up the IFB Call Centre on 13/8/14 twice but still nobody turned up to repair...
Complaint comments Read comments [2] Complaint category Education

IFB - 1.5 ton split ac is at its worst.

User
 akrat on Aug 13, 2014
I bought ac 3 months back and its the third time i am lodging a complaint about the problem i am facing regarding its cooling. A week back ifb representatives came to fix the problem and told me that the gas is leaking because of loose valve. And now again after a week ac is not at all cooling.


Whta kind of service is this? Ifb people dont come on time. They delay. And ultimately do not resolve the problem....
Complaint comments Read comments [2] Complaint category Electronics & Appliances

IFB - regarding misbehavior of an employee of IFB.

User
 AYAZ SHAKEEL on Aug 13, 2014
sir/madam i am from aligarh (up) . i have baught a washing machine of your company 9 to 10 year before .it didnt create any problem since than but this year in august i assumed a rapairing problem in the month of august then i contact your aligarh service centre. they sent a worker (mr. gaurav) from there to make it work proper, he does worked on that by saying that "it need some tools in it to be repaired and given the list of some tools" and when we were asking to check it there were some problem in my house regarding electricity, so he said that when the electricity came up just check it and...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - IFB customer care complaints are not attended in Bhopal despite multiple reminders

User
 mallikasnh@yahoo.com on Aug 12, 2014
I have digital direct 7 kg IFB washing machine in warranty period. Machine is not working for last 7 days. I have booked complaint at customer care on 7. 8.14. Done reminder calls on 9.8.14 and 12.8.14. My complaint no is 13517646. Despite reminding multiple times, call is not being attended, also my call is not being forwarded to higher officials on request at customer care. This has previously happened twice earlier in Bhopal....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Service registered on 14 july

User
 secondsvk on Aug 12, 2014
Sir, The complaint was lodged with the customer care department on the 14th of July and so far no result. Complaint number is 13342382. The machine is under AMC and is valid till December 2014.. Last week, i went to their factory and gave complaint, Spoke to venkatesh. He said he will resolve the issue. Later on the same day, one of the person called on the phone and said that he is from IFB and will refund the AMC amount and cant service the washing machine. The issue. I want them to service the machine and make it in working condition and i don’t want the AMC amount to be refunded....
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - IFB - Please choose right kind of service partner, not to loose valuable customers

User
 dsatyajit on Aug 11, 2014
Ticket No. 13480145 dated 1st August 2014. Still problem not solved as of today 12th Aug 2014.
Every day I follow up with your service company ( Excelent Sevice Center) to get the standard answar, the parts has not reachjed us, we will get it by this evening, and will be fitted by engineer tomorrow.

The tomorrow has not yet come. Does not know why this care less attitude of your service partners, or IFB does not care about the after sale support. As I know, I have filed this complaint in Gurgaon, and IFB has its manufacturing unit in Okhla. How many days it takes to reach the...
Complaint comments Read comments [3] Complaint category Electronics & Appliances

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