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IFB Customer Care

IFB Industries

Vanasthali Appartment, Gomti Nagar Extension
Lucknow
Lucknow District
Uttar Pradesh
India - 226010

Customer Care Phone Numbers and Contacts

Phone:+91 88 5376 9434
 +91 33 3048 9299
 +91 33 3048 9219
Mobile:+91 81 2747 1352
Fax:+91 33 3048 9230
Registered Address:

14, Taratolla Road,
Kolkata
West Bengal
700088
 

IFB Complaints & Reviews

IFB - ifb washing machine out of order

User
 Anil Vishwanathan on Jul 30, 2014
I have exchanged my old ifb washing machine with a new model.Now the machine is out of order for the past one month.After repeated complaints there is no response. My complaint ticket nos are- 1. 13318546 2. 13434848 Till date nobody has attended the complaint. please do the need full Anil vishwanathan Meena Bhavan, Mukth nagar, padmanabhpur, Durg. Chattishghar...
Complaint comments Read comments Complaint category Washing Machines

IFB - Failure to intall and demonstrate IFB Washing Machine

User
 habimohamed on Jul 30, 2014
Sir / Madam, I had purchased an IFB Eva Aqua VX 5.5 KG 700 RPM Washing Machine on 28 July 2014 from Thrissur. My ticket number is 11606250 The representative has not yet come for demonstration and when contacted was rude and unforthcoming with regard to installation and demonstration of the functions of the washing machine. Furthermore he was trying to sell something to me over the phone instead of helping me install and demonstrate the functions of the machine. It is highly disappointing to have such response from an internationally acclaimed company or is it the policy of the company...
Complaint comments Read comments [1] Complaint category Appliances

IFB - POOR SERVICE

User
 ankith.t.a on Jul 30, 2014
My complaint no is 10069569. I had registered a complaint regarding the washing machine on 11th July 2014 and on 12th July a service executive came an checked it and told the bearings have been worn out and need to be replaced.We have AMC and is valid till 11th Nov 2014.On 18th July I went to there office(KARTHIKS -INDIA, Trivandrum) and enquired about it. They told me that the bearings have arrived and they will send a staff the next day.19th July I called them and they said staffs are not free and will let me know. 21st July I went to their office again and enquired and they are saying that they...
Complaint comments Read comments Complaint category Washing Machines

IFB - Drum doesn't rotate in washing cycle

User
 piloo on Jul 29, 2014
I've a IFB ''Digital 6Kg'' washing machine bought on 31/10/05. Presently the washing drum is not rotating during washing cycle leading to incomplete washing. Apart from the above problem, all other functions are normal. Pls. send service representative to attend. Both spouses being working, we're facing acute problem without the washing machine. J. Banerjee 9729733744...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - ifb machine

User
 uday kumar singh19 on Jul 27, 2014
madam/dear sir, i lodged the compliant vide ticket number 13290983 on 06.07.14 regarding my serena 5.5 kg washing machine is not working. one person attended it after one week after many calls to customer care and your local service person srinivasan. Person who came was unable to fix the problem and told us that other person will come next day. since then i have been calling almost alternate days to your customer care and every time, i am being replied within 24 hours problem will be shorted out. I talked yesterday again customer care, i was given contact number of one Ms kalyani, but she is...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Worst Customer Service I have ever seen

User
 swathi.6584 on Jul 26, 2014
It is more than 8 Months I have given complaint regarding my IFB microwave convection oven which is not solved and they have taken product from my place after registering complaint for more than 3 times and calling 'n' number of times to the customer service. 25 Days back they had taken the product from my place for repair and they are not responding to my calls and they are not even bothered to call back....
Complaint comments Read comments [1] Complaint category Appliances

IFB - no response even after complaining and calling them several times

User
 Sailu Avadhanula on Jul 26, 2014
Its so annoying, the world fame companey people are not even properly responding to the complaint.its been 15 days since i have a problem with my front load washing machine.and the problem still exists, because of the very poor customer service. i bought the machine 2 years back, its still in its warranty period.i have called the customer service as the water is continuously leaking when the machine is working, they have sent a service engineer, he said the problem is due to the hardeness of water and just changed the rubber parts.we also bought a water filter from them to avoid further problems.even...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - IFB Micro Oven

User
 chandrutnj on Jul 25, 2014
Hello, I am from bangalore, KR puram. My Permanent customer ID : 10663834 I raised the complaint to repair my Oven 50 days before. One service engineer (Basha) came after week and asked me to go for a 2 year AMC to repair it.(there was a minor issue in the oven .but the technician don’t know anything he short circuited something and then transformer not working) . I paid the amount for 2 years via cheque on 13/6. After many calls the same person came to my home this Monday (21/7) and he was not able to resolve the problem as he don’t know what to do…. And he said as he will come...
Complaint comments Read comments Complaint category Appliances

IFB - washing machine work not done properly

User
 lavyan on Jul 25, 2014
hello sir im buy front load ifb washing machine but this m/c not work properly few days
1.sime time stop on mid of washing clothes
2.some time not start
3.some time not picked water in null
4.dangerous proplem creat in m/c given current
please sir solve my problem
h.n-531 keshavpura sector-7 kota rajasthan ph.0744 2470154
mb.09829298560...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Dump ifb forever - worst service, bad product

User
 Neelu AMBER on Jul 24, 2014
I stay in Gurgaon, Orchid Garden Suncity. GGn - Sector 54. I had bought a IFB washer cum Drier 6 months ago. It cost me 70K.
In last 6 months I have called technician more than 20 times ...problem still persists. I am washing clothes at my neighbours house - who has a Whirlpool _ great quality, cheap & absolutely no issues.

I am SICK of the brand IFB, I am SICK of calling technicians at GGN service centre ...they never turn up on time ...take days to come & attend & on top of that ...unable to solve my problem.

That's not all, my machine is under...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - Paid for service till 2015 and now no response from IFB service centre

User
 Belavijay on Jul 23, 2014
I have paid for a servicing for my IFB washing machine till 2015. My machine has stopped working since 17th of July and I was told the technician would arrive within 24hrs. No response from IFB service centre despite calling multiple times. Every time I call the concerned person I'm told that he/she is on leave....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Complaint registered during AMC period

User
 jayashankar ms on Jul 22, 2014
Compaint registered during AMC period, executive visited after 20 days.He then told us that a part has to be replaced and should get it ordered and takes 2 weeks.
He did not turn up after that. Now AMC period is complete and when called up they are saying that franchisee has changed and they are unaware of the status.
Please ask the new franchisee to look into the matter.

SHIVASHANKAR PILLAI K
KAVERI HOUSE
KUMARANALLORE P.O
KOTTAYAM
KERALA
INDIA...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Not satisfied with your services as complaint number 13210162

User
 MPVA on Jul 22, 2014
Dear Sir/Mam We are completly unsatisfied from your product as given product no. IFB 1ACS18AK3TC purchased on 25/04/2014 is not working . Although we have sumited various complained against it but no body comes to us if either come then he do nothing for us. This is our last request to you either change our ac or do any suitable process till 25/07/2014 otherwise we will complaint in CONSUMER COURT against you for this. Thank You so Much...
Complaint comments Read comments [3] Complaint category Electronics & Appliances

IFB - Washing machine service and repair

User
 robbin84 on Jul 22, 2014
Hi, My washing machine is not working, and we raised a complaint with IFB customer care. A technician visited our home, and said, it will 3 days for him to get the required parts. After that, no one turned up. We have spoken to Mr. Ravi and Mr. Suraj ( Branch managers). Phone number 7483151998. Suraj assured me that, he will ensure the washing machine will be repaired, however despite repeated calls, IFB is not responding, and no person has visited the home. Our ticket id is 113342522 I want to a case in consumer court against IFB against this harassment....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Poor response in service

User
 ankith.t.a on Jul 22, 2014
My complaint no is 10069569. I had registered a complaint regarding the washing machine on 11th July 2014 and on 12th July a service executive came an checked it and told the bearings have been worn out and need to be replaced.We have AMC and is valid till 11th Nov 2014.On 18th July I went to there office(KARTHIKS -INDIA, Trivandrum) and enquired about it. They told me that the bearings have arrived and they will send a staff the next day.19th July I called them and they said staffs are not free and will let me know. 21st July I went to their office again and enquired and they are saying that they...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - Extremely ignorant and irresponsible attitude of service people

User
 swatitakiyar on Jul 21, 2014
Respected Authority, I, Manoj Kumar Takiyar, have an executive plus washing machine of IFB which has an AMC done for it. The machine had lately started troubling with extreme noise which I had reported to the service centre on last Friday; 11th July 2014. No service person visited for next two days hence, I lodged a complaint again referring to the last one. Still no response came, only at the third complaint did a service person turned up on Tuesday confirming there was some problem with the bearing of the machine and promising to revisit and solve the problem the very next day, which has not...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Terrible customer service

User
 ansuifb on Jul 20, 2014
Purchased ifb washing machine in the month of september. Start facing problem after 6 months. This time gave a cal on 13.07.2014 and sais its urgent! The next day technician visited and said to check plug point and went away. The case was not resolved.So again i made a call on 16.07.2014. Again they lodged a complaint but no technician came. Again i made a call on 19.07.2014, they said the case was closed and again they lodged a complaint by sending a mail to me where they said technician will visit shortly. But again they didnt turn up. I am totally annoyed with their customer service. I have a...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - IFB Service Center - KBA Service center Bangalore - IFB Field engineer spoiled the washing machine. Nothing is working

User
 damu409 on Jul 19, 2014
I have raised Customer Ticket#13338939 to fix the sound issue on high spinng of my washing machine. One service guy from KBA Services(Hosa road Bangalore) 9620695356 - Ragavendra, came to my Residence & didn't fix the issue & spoiled my washing machine. Which is not at all working now. Escalated this issue to his manager 9663210313 - pradeep & Service center Head 8095711608 - ragavendra. They didn't responded well & not picking the phone from next day. Tried to escalate the same to regional head 9379532260 - vignesh, But, this guy not picking the phone. Please...
Complaint comments Read comments [3] Complaint category Washing Machines

IFB - New Microwave not working, Service Centre not taking any action

User
 sarkar.monalisa on Jul 19, 2014
We have bought an IFB Microwave in May. It stopped functioning two weeks back. We have registered 2 complaints through customer care. Technicians came and did some temporary fix and resolved the calls. The microwave now makes unusual noise and emits burning smell and does not warm up. The customer care people say they cannot replace the appliance and service center should be doing that. Service center people are relunctant and they misbehaved with me. I have logged two more complaints through website and through customer care. I do not see any concern from IFB and they are not ready to replace the...
Complaint comments Read comments [1] Complaint category Products & Services

IFB - complaint in IFB customer care

User
 praveen67 on Jul 18, 2014
i have raised a complaint in IFB customer care a month before about our washing machine and after a day one person from Chennai service station came to my home and take a look at the machine and he told there is a rat bite in the main wire which is getting connected to the board and we will replace.Then he said about getting insurance of the new board and he cost me rs.4700 and the voucher number is 12934.Then he said that the board will come after 10 days so that we can replace it.He hasn't come till now. After 20 days i again made a compliant regarding the replacement and my complaint...
Complaint comments Read comments [2] Complaint category Washing Machines

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