Follow us
Log in        Register
     
 
IFB Logo

IFB Customer Care

IFB Industries

Vanasthali Appartment, Gomti Nagar Extension
Lucknow
Lucknow District
Uttar Pradesh
India - 226010

Customer Care Phone Numbers and Contacts

Phone:+91 88 5376 9434
 +91 33 3048 9299
 +91 33 3048 9219
Mobile:+91 81 2747 1352
Fax:+91 33 3048 9230
Registered Address:

14, Taratolla Road,
Kolkata
West Bengal
700088
 

IFB Complaints & Reviews

IFB - Complaint regarding service

User
 Pranay bhosale on Aug 27, 2014
I have my complaint with my washing machine.I already approached customer service more than 10times but nobody is here to solve the complaint. Here are my ticket numbers -13544986 on aug 11th and 13624994 on aug 23rd. Im calling every one. But no body is responding. Kindly note plzz give me the service and this is worst service i ever faced....
Complaint comments Read comments Complaint category Washing Machines

IFB - IFB Dryer

User
 Shaine Pillai on Aug 26, 2014
The IFB dryer i have was not working properly for which i called your service People.An IFB service engineer looked at it and reset the safety button, told me its working fine, took the service charges and went away.The Problem was not rectified for which i had to call hi again a day later.He looks at it and tell me that a switch has to be changed for which the spares have to coe fro the copany.this happened 3 weeks back.I have been calling him up regularly but he says that the spare hasnt come.DOes it take a month for IFB spares??I have never had an experience like this with any other brands. I...
Complaint comments Read comments Complaint category Washing Machines

IFB - Washing Machine - Problem not resolved

User
 swfranklin on Aug 26, 2014
I have purchased a new IFB Elena Aqua VX washing machine on 4-7-2014 from Sundar Radios, Marthandam, Tamilnadu. My customer ID is 3933006. Immediately after the completion of Demo by the service person from IFB, on the very first day of working of this newly purchased washing machine, the machine was stopped. I informed this to the customer care and after continuous calls made by me, the service person attended the problem and partially cleared the problem. From that day itself, the power LED available at the control panel is not working and the service person informed that it will be ordered and...
Complaint comments Read comments Complaint category Washing Machines

IFB - Poorest Service

User
 B. K. SARKAR on Aug 26, 2014
I have an Elina washing machine of IFB which is under AMC vide no. JSR/2460 dt.09.02.2013 and valid till 08.02.15. It developed a problem of water leakage and the complain was lodged on 21.08.2014 with your call centre vide no.10151013. Regret to inform you that till date ie. 26.08.14 the service has not been rendered. I followed up with your call centre as well with your local office but of no use. Situation is that for last 5 days I am unable to use the machine after spending on AMC for better service. Your local office at Jamshedpur is worthless. I never get proper response from them and unable...
Complaint comments Read comments Complaint category Washing Machines

IFB - Washing machine repairing

User
 SANT RAM VERMA on Aug 26, 2014
Mycomplaint ticket no is 13591710 the engineer come &do some work &say some part is not with him he took me chaque rs. 4157=00 &ask 2390=00 for cash payment his mobile no is 7398498999 he not come bace i belong to allahabad uttar pradesh....
Complaint comments Read comments Complaint category Washing Machines

IFB - Washing Complaint

User
 techzone on Aug 25, 2014
Dear Sir/Madam, I had purchased washing machine (SR No: 122767) from Unilet showroom at Erode. Unfortunately, the item does not function at all or not working often. In past 5 years I had repaired my washing machine more than 6-9 times for various major manufacturing issues. I have read through all the details within the accompanying instruction manual supplied along with the washing machine as well as worked through the various trouble shooting methods but it seems that the washing machine simply is a faulty product. Now I decided that I can’t use this product anymore and I would...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Very Poor Customer service and ineffective management

User
 Saritha Manesh on Aug 25, 2014
Registered a complaint with IFB service centre on 19th Aug and it took 2 days for a representative to come back and check the same.This was after repetitive call backs to the customer care.Each time they give us some technicians number, which is swtiched off most of the time.I dont understand how Mr senthil can keep his phone switched off during working hours.No calls from any department regarding the status of the spare parts.The technician says his boss has to approve amount for the spare parts.Is this the procedure in IFB.Dont you have all the spare parts ready ????Technician says why did you...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - ripped off my working condition washing machine and also took away my umbrella !

User
 kenaz on Aug 25, 2014
I had an issue with my IFB washing machine, it all of a sudden started to make weird noise but yet worked with lesser load so i continued to use it (with low load weight), and called up the 'authorised' service center guys.. After 8 days of repeatedly calling and requesting them to come and repair... it they came quiet late on the 8th day.. and ripped out the machine to see what the problem was.. and said the barring has to be changed and they woudl do it the next day. It was raining so i offered them my umbrella to keep them off the rain. They never returned! The umberalla with them.. its...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Fake Service Centre i Jammu (J&K) India

User
 rbaarna on Aug 25, 2014
Dear Sir, I have called IFB service centre Jammu on 0191-2439360 few days back for general service and getting Protecta but no one picked the phone. Then I searched on google IFB service centre Jammu and found two numbers 9796825572 and 9419307227. I called 9796825572 and asked is this IFB service centre Jammu they replied yes . The I told that I have to service my washing m/c . They came within hours after asking address. They charged for service and DEscale etc...and gave bill in the name OM SAI RAM ENTERPRISES having same mob numbers and Email rohit_ifbservice@yahoo.com to my wife . She was...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Complaint Number - 13475942, E 16071 - Washing Machine

User
 KUmarao on Aug 23, 2014
In spite of continuous calls to Area Manager and Service Engineer, the above complaint has not been resolved till date. My address is K.Uma Rao, 115, Rohini, Vittalnagar, Near ISRO Layout, Bangalore 560078 Washing Machine - Senorita Plus, Sl No: 0871, AMC valied from 08/01/2013 to 01/01/2015 AMC Franchise taken by Whitewoods...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - unsatisfactory service & overcharging

User
 mukkundi on Aug 23, 2014
1. refer my complaint nos 13561534 and 13621209. 2. i had registered a service request to resolve noise from my senator washing machine on 13 aug. one mr Naveen from off beat services attended to the complaint only on18 aug. he charged rs 4550/-(infact said will charge less if it was taken as a personal repair & not from IFB. but we insisted on company repair). 3. the washing machine totally stopped working. Mr Naveen has stopped attending call. no action on ground inspite of repeated complaints to the call centre( verify call records from above complaint nos, hope this complaint works. regards ...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - Complain regarding not servicing of Air conditioner

User
 asifajm on Aug 23, 2014
I was purchase an AC from your local dealer at Ajmer City from Surabhi Electronic in the month of March 2014. I submit a request on the website of IFB for free service, they told me to contact local dealer. I contacted with the local dealer in the months of July and August 2014 for two times regarding free service. The company assured me for free three services in a year but, it is very surprising that no one come for the same. The company only giving me tickets no. on my mobile which are as under : 12775094 dated 15.04.2014, 13343241 dated 14.07.2014 13545548 dated 11.08.2014 13613039 dated...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - Charged excess not refunded balance amount

User
 iiansari on Aug 23, 2014
I have lodged a COMPLAINT regarding certain problem in my IFB washing machine on 27th, July 2014. to the company on phone and my complaint no. is13439931. The technician from DATAR service DOMBIVALI [AN AUYHORISED ASERVICE CENTRE] has collected wrongly an amount of Rs. 2000.00 for replacing the motor. Since the motor was in working condition I cancelled my order and asked for refund of money after deducting his service charges. The payment was made through an account payee cheque in the name of DATAR ASERVICE. He has not refunded till date even after 3 weeks have already passed. date...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

IFB - service quality

User
 AnuGhosh on Aug 22, 2014
I am in possession of a washing machine, dryer and a dishwasher and have annual maintenance contract for the dishwasher and the washing machine. A month back I had a serious problem with the water controller of the washing machine and had a very hard time to finally get it rectified despite the maintenance contracts. There was a huge irresponsibility from one of the mechanics who were sent. He was rude and left the problem worse. Subsequently, the engineer who fixed the problem suggested a filter to prevent silt accumulation and then a pressure pump to enhance the water pressure to the machine. There...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Bad backup service.

User
 Ashik Appanna on Aug 21, 2014
Dear Friends and prospective customers, I am writing this with such disappointment about the IFB backup service team. I have placed a complaint about the fault in my washing machine on August 2nd vide Docket no: 13484423. The response from the Hunsur office in Mysore area, Karnataka has been pathetic. They admit to have first sent a unqualified personnel who claimed the mother board is faulty. After much persuasion to M/S Rajshekar Home Needs and the call center - a second person called Vinay comes dismantles and leaves it in that state for many days & refuses to take calls and finally...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - non compliance of ifb on complaint

User
 jojokaku on Aug 21, 2014
We purchased microwave oven(IFB) 30 LITRES ON 30 th December 2011 from a reputed shop here in Indore. soon after the purchase, problems started in the form of the oven not working. we lodged a complaint with the ifb helpline where we were promised a technician to attend to the problem in 48 hours & a ticket was generated. 7 days have passed & we are yet to receive any services ....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - Non attendance of complaint even after 5 days

User
 partha_srijan on Aug 21, 2014
Sir,
I regret to take note of your apathy and poor service in attending a complaint I lodged (13582998) for my microoven on 17th. Despite my call on each successive day thereafter there was no response. I already have an Annual Maintenance Contract which ends in December 2014 and there appears to be a breach of contract from your side when the complaint still remains unattended. It seems that the IFB doesn't bother about after sales service as well as respecting the commitments.

I talked to customer care who advised me to get in touch with one Ms. De (9038486623), Branch...
Complaint comments Read comments Complaint category Electronics & Appliances

IFB - Regd Mobile Number 9731722100

User
 murali.fico@gmail.com on Aug 21, 2014
I have purchased a IFB washing machine recently and The service Center person charged me Rs 4600/- which he forced my Wife to buy many extra items. They told that Water Filter is mandatory which will make hard water to soft. Else it will harm the Washing Machine. When I enquired the Retailer they told me that all are inbuilt and not needed. I have called them and asked them to return the money and take items back on the same day... And every day they are telling they will come... but till not nobody turned up. I have called the call center and looks to me that they are also not worried...
Complaint comments Read comments [2] Complaint category Appliances

IFB - IFB microwave

User
 valliappakannan on Aug 21, 2014
Complaint ticket no 11651143 booked 10 days ago. 1) Complaint could not be logged on for whole day due to server problem.They had refused to take my complaint over phone 2) The call was attended after a week.They gave a lame excuse. 3) The problem was identified.Timer is gone and require a replacement. cost about Rs. 2500. It was caused by some problem in Cut-out.We have not noticed any short circuiting in cutout. IFB is insisting on purchase of Cutout ( cost about 1350) for giving warranty on their machines. If cutout itself fails, what is the remedy for us. Do we have to go for another cutout...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Complaint on performance of Washing machine and Service center

User
 Ekanadh Reddy on Aug 21, 2014
Dear sir... Im P.Mahender Reddy resident of Warangal dist. Telangana. I have been using IFB front load (Senetor dx )model num:000041100526004246 from the past 3 years.I have faced a numerous problems with the machine since the day of my purchase. It takes forever to wash a minimum load, from the error codes.Every time I call the IFB care the service center guy would come out that the prob will not duplicate again.Finally after months of this and a numerous phone calls the service center asked to get the machine to the service center which is very far off my place of residence.I took the machine...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Share this page with others

  
  

Recently Discussed
19 hours 21 minutes ago
IFB Appliances
Faulty Washing m/c and bad service
1 days ago
IFB
Washing Complaint
1 days ago
IFB
ripped off my working condition washing machine and also took away my umbrella !
1 days ago
IFB
Very Poor Customer service and ineffective management
1 days ago
IFB
Charged excess not refunded balance amount