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IFB Customer Care

IFB Industries

Vanasthali Appartment, Gomti Nagar Extension
Lucknow
Lucknow District
Uttar Pradesh
India - 226010

Customer Care Phone Numbers and Contacts

Phone:+91 88 5376 9434
 +91 33 3048 9299
 +91 33 3048 9219
Mobile:+91 81 2747 1352
Fax:+91 33 3048 9230
Registered Address:

14, Taratolla Road,
Kolkata
West Bengal
700088
 

IFB Complaints & Reviews

IFB - regarding service

User
 dhanajanu on Apr 17, 2015
Customer code 2489703. Previous compliant ticket no 1100253582 it is on 12.04.2015 till now it is not rectified.from 22.03.2015 I'm keep on registering for service center but till now not yet rectified. Go through this compliant and rectify it as soon as possible....
Complaint comments Read comments Complaint category Washing Machines

IFB - No Response AT ALL !!!!!!!!!!!!!!! ( IFB Washing machine )

User
 grubalu on Apr 17, 2015
Hello, we have brought a IFB washing machine on 9.04.2012 and the serial no is 012211120223010431 at Dindigul Venus Electronics. Since then we were struggling because the machine's door jammed due to this I have complained in the store and in regional office NO one responded and the dresses were struck in washing machine for 5 DAYS only after complaining in consumer it was rectified by them even though I had warranty for 4 years I paid Rs.1820 Now a new problem arose that is the washing machine started vibrating and moving vigorously due to this the heavy unpleasant noises were irritating us....
Complaint comments Read comments Complaint category Washing Machines

IFB - AMC not honoured

User
 satish yadav1 on Apr 16, 2015
I have purchased IFB microwave oven in orrissa and dully went under AMC contract with IFB authorised dealer in Orrissa. The dealer was introduced to me through IFB customer care. Now When I moved to Bangalore And wanted a service, I have been informed that the AMC is not valid. This is very cheap behaviour from a global company like IFB. I want to ask why AMC from an authorised service dealer in one state is not valid in other state? Is it not a breach of contract....
Complaint comments Read comments Complaint category Electronics & Appliances

IFB - Non Response on AMC Complaint IFB

User
 R Fayaz Ahamed on Apr 16, 2015
Sir, I have IFB Washing Machine and am having AMC for the same. Lodged complaint on 23 Mar 2015 . it is 25 days till now not attended to.Token Number 15178439 . Today when I check up with IFB toll free number for progress, i have been informed that the complaint is in cancelled status and given me fresh token number 15943303. How is the complaint cancelled without attending to the fault. Request Expedite repair action from IFB. Regards Gp Capt R Fayaz Ahamed (Retd) III Floor, Bilqees Mansion, No.6, 2 nd Cross, Rahamath Nagar, RT Nagar Post, Bangalore - 560 032, INDIA Mob:0091 9448642937,...
Complaint comments Read comments Complaint category Washing Machines

IFB - Washing machine all parts opened up by IFP service guy and never returned back to correct

User
 SantoshKumar Honagunti on Apr 16, 2015
hi Pathetic service of IFB. The service request was raised in Bangalore for our washing machine (ticket no. 15155844) on March 20th. A service engineer came in to replace the bearings and opened all parts of the washing machine. He said he needs to bring some one and never turned. Its been 3 weeks now and even after continuous followups there is no response. Why are we tormented this way? I want this to be resolved at the earliest or I must consider going to the consumer court for the torture. Santosh sankumar1979@gmail.com Bangalore...
Complaint comments Read comments Complaint category Washing Machines

IFB - IFB washing machine Elena SX 6 (Sl No. 12211120223010431)

User
 pbalgri on Apr 15, 2015
Dear Sir, I have purchased the IFB washing machine Elena SX 6 (Sl No. 12211120223010431) on 9-4-2012 in the Venus Electronics, Dindigul. Since the purchasing we are facing several problem in the machine. Even though we are calling many times no one attended the service even though it has 4 years of warranty. One service person attended from AMS Engg, Pollachi on 2-3-2015 and told that the circuit to be replaced still he is not returned to rectify the fault. Kindly make it convenient to send the service person to replace the circuit immediately without further delay....
Complaint comments Read comments Complaint category Washing Machines

IFB - IFB washing machine not repaired since one month

User
 Anil Jangra. on Apr 15, 2015
Admirel model IFB washing machine giving problem since two months and ever after repeated complains nothing has been done to fix. All complains gets marked automatically without our signing resolution form. IFB is the worst company, I wont buy any product. If this is service during warranty period, i cannot imagine what will happen when warranty expires. First they wanted to sell some washing powder and then want me to exchange the machine for new one. Cant imagine how can they suggest such a thing during warranty period. Pathetic service... various complain numbers are : 15136021, 15190091, 15213386,...
Complaint comments Read comments Complaint category Washing Machines

IFB - Too bad service, worst customer care service till date i came across

User
 Kamna01 on Apr 15, 2015
We have lodged a Complaint regarding IFB Washing Machine and we are in the warranty period. Even after making repeatedly Complaints of the same, none of the representative came to check the machine. We are receiving response from their customer care that they will sent the representative tomorrow each time we had made a complaint. Ever time their customer care person use to ask us to lodge fresh complaint for the same then only they will send their representative and even after lodging fresh complaint none of their representative use to come and visit our house to check the machine. Our...
Complaint comments Read comments Complaint category Washing Machines

IFB Appliances - reg air conditioning service

User
 devendraji on Apr 14, 2015
sir i had purchased air conditioner from dealer, happens to be a close friend of mine, after purchase for one month from purchase no one from company turned up to do installation, we had to pay for installation, since the product was purchased from friends shop we let the matter close, after few days there was water dripping from cooling unit, we lodged a complaint on ifb customer service but no one turned up and again we had to get the product serviced our self, recently on the 24 march 2015, the complaint number is 15186563, i had lodged a complaint for service at customer service ifb appliance...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

IFB - IFB Washing machine-not being serviced within AMC

User
 Ashok Wadhera on Apr 14, 2015
I lodged complaint on 02-04-2015 and have been contacting following numbers of the company as being provided from time to time, but the complaint is still un-attended and machine lying un-serviced for the last about 13 days. I am from NOIDA (UP) My customer ID is :10187849. Name : Amit. My regd. Phone No.with company is 9650555278. Contacted on : 39004321 - 5 times. No. given 2854791/2833214 and contacted 5 times to Mr. Anoop/Avinash. No. given 0120-3073102 contacted 4 times to Mr. Arun. Inspite of such a follow up, I have still in a fix what to do and to whom contact further. Pl. help....
Complaint comments Read comments [1] Complaint category Appliances

IFB - No response for the complaints

User
 Lohith Muralidharan on Apr 13, 2015
I have given compliant on 24/03/2015 compliant no1100205119 customer ID No3413107 about my IFB washing machine purchased on 25/05/2012 model Senorita VX 6 Kg.It was informed that another technician was required for completing the task.From that movement i have been calling on these service numbers: True care (Franchise for IFB industries Ltd) 044-24483883, Mr.Sai Marudu Vanan-9884325858, Manager-Priya-9344011778.Today (13/04/2015) alone I have made 17 calls .Till now no action was taken either they say "Macro technician is on leave, technician is not available or spare parts was not arrived or the...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Irresponsible customer service

User
 బెజ్జంకి శ్రీనివాస్ on Apr 12, 2015
I have given complaint about my IFB washing machine with complaint no.15301561 on 10/04/2015.My customer Id is 1903506.They promised me problem will be resolved in 24 hours.Today 12/4/2015.Till nobody attended for my complaint.This is not the first time, whenever I'eve given complaint same thing was happened.Here at Vijayawada the customer service was very poor and technicians were most irresponsible. I heard that "IFB washing machine was good in working but service was worst" It was 100% true...
Complaint comments Read comments Complaint category Washing Machines

IFB Washing Machine - NON ATTENDANCE AND VERY POOR SERVICE BY THE IFB COMPANY

User
 kphebbar on Apr 12, 2015
1.WE HAVE BOOKED COMPLAINT FOR IFB WASHING MACHINE FRONT LOADING 5.5KG ON 06 /04/15, COMPLAINT NO 1100237143. 2.NO ONE ATTENDED THE COMPLAINTS. 3.WE HAD TO PERSONALLY GO TO THE SERVICE CENTRE TWICE ON 11/.04/15 AND AFTER GREAT PERESUATION A MECHANIC WAS SENT AT AROUND 1500 H. THE MECH 'BABU' DID NOT DO ANY SERVICING OR REPAIR ANY FAULT BUT ONLY KEPT LECTURING FR NEARLY 40 MINS ABOUT HIS OWN PROBLEMS. 5. IN SPITE OF TELLING THAY 'TAP' FAULT AND WATER PIPE NEEDSS TO BE CHECKED HE DID NOT DO ANY REPAIR ., ITS A SHAME AND DISGRACE TO OWN AN IFB WASHING MACHINE. 6. CAN SOME ONE BE SENT AND...
Complaint comments Read comments Complaint category Washing Machines

IFB - A.C In side of water falling (leakage) in the room

User
 narsi on Apr 10, 2015
Hai sir... this is u r's costumer of IFB A.C. I have taken IFB A.C in the date of june 12th 2014 in Nellore . So my problem is... In side of water falling (leakage) in the room from last one week. So please solve my as early as problem. . My Adress: G C NARASIMHULU S/O G SUBBARAMAIAH CHILLAKUR VI, PO, MD. CHILLAKUR HARIJANAWADA. NEAR AMBEDKAR STARTUE. NELLORE DT. PIN 524412 EMAIL: narasimhulu1983@gmail.com CELL. 99088 37318...
Complaint comments Read comments Complaint category Home & Garden

IFB - No Response on Installation/demo request

User
 shivakumars_ on Apr 9, 2015
I have a bought a IFB Front Loading washing machine on last saturday. And was informed that IFB representative will reach to help me with installtion and demo. But i got nothing but a call from a guy asking for appointment. Eventhough i gave him an appointment, he did not reach on the time and date. And till now no proper response from IFB representatives....
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - Spare parts not covered for the first 90 days of AMC

User
 Vignesh Rajagopalan on Apr 8, 2015
I don't see any logical reason for this utterly stupid contract with the AMC. I renew my AMC for a year and I face some problem with the machine, I'll have to wait 90 days for them to fix this? How is this justified? This is not mentioned anywhere (except the job sheet) nor was I orally mentioned about this by the technician who renewed the AMC. I either need a valid reason or an immediate action for this complaint....
Complaint comments Read comments Complaint category Washing Machines

IFB - No responce on Installation/demo request

User
 bhushan.ecb@gmail.com on Apr 7, 2015
Ordered IFB Oven from Paytm, Order got delivered very next day (26/03/15). Customer ID 11015900, Real pain started after that. since 12 days i followed up almost 12 times for installation/demo but no success. Had discussion with Customer care supervisor (Balwinder singh) and he assured that he has talked to Sarjapur Bangalore Area head Suraj, it will be done in 24 hours but no call till today. Never expected this kind of behaviour from IFB Appliances. Time to return the product, if IFB is not listening at very first step, it will be big mistake to expect something in future if something goes wrong......
Complaint comments Read comments [3] Complaint category Appliances

IFB - complain regarding delay in replacement of spares

User
 sivaraji on Apr 7, 2015
the general mangerIFB appliances.Dear sir, We have purchased above washing machine from M/s.Girias Electronics, Coimbatore, vide Inv.No.63597, Dt.30/03/12.Till 10/03/15 the machine was running smoothly.And suddenly a sound has come in the machine and we immediately stopped the machine, and informed the authorised service people in IFB appliances, Pollachi.The service engineer has come on 11/03/15 and immediately after checking the machine, he told the drum has to be replaced.The same he has informed the Manager at IFB, POllachi.From then we are calling the IFB people daily, they...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB Washing Machine - Servicing not being done after charging Rs.8000 towards AMC & spare parts

User
 ojas*007 on Apr 6, 2015
My IFB 5 kg Digital Washing Machine is out of order since 17th March 2015 with complaint no.15124057.The service person by the name Mr.Prashant Gouda inspected the Machine asked me to take AMC (Rs.4494 Receipt no.20479).He also charged me for spare parts amounting to Rs.3570.Despite these, The Machine still remains in a non working condition.I have lodged another online complaint on 23/03/2015 (no.15175304).When ever I phone to their Toll free No.18604255678 I get the stock reply that they have escalated the matter!My Phone calls to their Technician / Service person go unanswered.I have written...
Complaint comments Read comments Complaint category Washing Machines

IFB - Urgent Customer Support on IFB washing machine

User
 nnvpavan on Apr 6, 2015
Hi IFB, Good Evening. My Customer ID is: 3988276 I am Pavan writing from Chennai. I have IFB Senorita SX- 6Kg 1000 RPM washing machine from Aug- 2013. I purchased the item above at Girias showroom, Bangalore. I am facing problem with the machine from the past 4 months. And I raised a complaint regarding my machine on 02-Nov-2014 (Sunday) for the first time. Even still repeatedly had problems with the machine. My machine is under 4 year full warranty. I am very dissatisfied by the customer care support technically. Now again I logded a complaint for my machine on 04-April-2015...
Complaint comments Read comments Complaint category Washing Machines

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