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IFB Customer Care

IFB Industries

Vanasthali Appartment, Gomti Nagar Extension
Lucknow
Lucknow District
Uttar Pradesh
India - 226010

Customer Care Phone Numbers and Contacts

Phone:+91 88 5376 9434
 +91 33 3048 9299
 +91 33 3048 9219
Mobile:+91 81 2747 1352
Fax:+91 33 3048 9230
Registered Address:

14, Taratolla Road,
Kolkata
West Bengal
700088
 

IFB Complaints & Reviews

IFB - Washing Machine complaint not able to resolve from almost one year

User
 raonmutyala on Nov 24, 2014
I have a IFB front loaded washing machine purchased 3years back. After about 2years of working, approximately one year back, machine has started with abnormal vibrations and stoppage. IFB persons are visiting every time and replacing some of parts and no use. They have taken the machine to their repair center two times and no result. Still we are not able to use the machine from the last one month because the machine is frequently vibrating and stopping without finish. There is no solution from the customer care from the last one month....
Complaint comments Read comments Complaint category Appliances

IFB - Worst after service I ever experienced

User
 Kavin Selva Kumar A on Nov 24, 2014
Dear Sir, I made a complaint 10 days ago for repair work. Last week after so much of calls a person visited and told he informed to send a service technician to my home... After that no one had visited to my home to solve my complaint and everyday customer care department giving me wrong commitment. Today when I tried to call third level higher official, he attended and told he is on another call. After that he never picked my call.. This is frustating me and please don't fool people anymore... Kindly take action ASAP. Ticket No: 11928404 Regards Kavin...
Complaint comments Read comments Complaint category Washing Machines

IFB - No service support

User
 Siva2014 on Nov 22, 2014
Dear Sir/Madam, I am using IFB washing machine since last 7 years. I am having AMC contract for service support with the IFB company. My customer ID as per company records is 1371233. My washing machine is not working due to some problem. I registered a service request through the companies customer support. My service request complaint number is 11880727.I registered complaint on October 30th 2014. I did not get any service support call from the company authorised service centre even after escalating the issue to the company over mail and multiple calls to customer support. The customer...
Complaint comments Read comments Complaint category Washing Machines

IFB - IFB mak wanshing machine and complaint nmumber 14287289

User
 Dharmesh Kansagra on Nov 21, 2014
Dear Sir, I had put complaint before four days and till time no one had visited to my home to solve my complaint and everyday customer care department giving me wrong commitment. Today I had tried to call even Mr, Haresh (who is head of customer care department) but he has not lifted my phone. Please help me to resolve my complaint ASAP....
Complaint comments Read comments Complaint category Washing Machines

IFB - IFB washing machine is faulty & needs replacement

User
 Sumeet Chandna on Nov 21, 2014
We bought IFB fully automatic washing machine on 4/05/2013, serial no-000386120719001769 since its purchase we have faced problems in the machine & it has gone worse. Machine is under 4 yrs warranty, several visit of executives have come in but of no value, rather now they are not picking up the phone also. Kindly help to get the refund or replacement. samidha chandna 9717388875...
Complaint comments Read comments Complaint category Washing Machines

IFB - POOR SERVICE AFTER SALES

User
 kingstonsafety on Nov 21, 2014
Dear IRUDAYAM, Thank you for getting in touch with us. Your service query is as below: VERY VERY POOR SERVICE:we have an AMC till october 2015, and after repeated complaints for servicing since one month, 4 group had came checked last week and told that mother board has to been changed and they said other technician will come again we lodged a complaint for no response on 21st october and the complaint number is 9294533, and till date no one had come to attend the problem. what is the use of putting AMC by spending money, we are disappointed with your poor service for customers. Our service...
Complaint comments Read comments Complaint category Washing Machines

IFB - regarding dishwasher which is under amc also

User
 aksonu on Nov 21, 2014
my dish washer is under amc and i have logged a complaint one or two months before. Utensils are not cleaning.engineer has came 2 or 3 times but not able to solve the problem. There always a light on of rinse aid sign and it is not going even after rinse full.even the engineer who came not able to solve the problem and he told us he will come with his senior but till today no body came. I must tell you it is the worst experience. Please do something....
Complaint comments Read comments Complaint category Electronics & Appliances

IFB - No response to complaints even with AMC available

User
 Malteesh Prabhu on Nov 20, 2014
My washing machine IFB Executive Plus needs repair' Location is Bangalore. It is on AMC. The IFB technician arrived four days after registering the first complaint, assessed the work and said that he would return with the required parts to rectify the problem. It is 10 days after that, but he has not resurfaced. Repeated phone calls are either not responded or every time a false promise is made by him that he'll reach the next day. Two complaints to the customer care number 1860xxx has had no effect. They have effectively palmed off the problem to their franchisee (I guess) Deepa Enterprises. My...
Complaint comments Read comments Complaint category Washing Machines

IFB - my front loading machine not working

User
 sushil2601 on Nov 20, 2014
my washing machine stopped working, and instead of many complaints I didnt get any satisfactory answer .. I even had a talk with there senior complaint manager by the name Mr. Praveen Kumar .. MY name is Sushil Sadana and my mobile number is 09412234134 my email address is sushilsadana@yahoo.co.in seeking for your kind response thanking you...
Complaint comments Read comments Complaint category Washing Machines

IFB - Complaint No-14230002

User
 aratikulkarni on Nov 20, 2014
I, Mrs. Aarti Kulkarni had launched a compalint towards our machine machine were the dryer is not not working..i launched the complaint on 10th Nove and today is 20th Nov..even after 10 days there is no response from IFB side.. I am really frustrated that we dont get any response from IFB, they just tell us our technical department will call u, but no response.Yesterday customer care dept. provided us the no of Branch Co-ordinator Ms. Priti 022 - 30491824..I being a customer spoke with her rudely as we i didnt receive any positive reponse from them..then i followed up with Priti, she is telling...
Complaint comments Read comments Complaint category Washing Machines

IFB - Fraud Service Provider By the Name IFB Point in Kodigehalli, Bangalore-92

User
 Vijikumar82 on Nov 20, 2014
Dear Sir/Madam, This is Vijay Kumar M C I am residing in Virupakshapura Bangalore 560097 I had a problem with IFB - SENATOR washing machine in the date of 26-08-2014 and i went to your IFB point in Kodigehalli Bangalore to launch a complaint against it. The owner of the shop Mr.Satish told us that technician is going to come on next day. The technician came and attended the problem saying Bracket has broken. But the IFB point person gave a bill of Rs.4710.00 we asked about the warranty he said their is no warranty. Herewith we enclose the bill he produced. But after 2 months again...
Complaint comments Read comments Complaint category Washing Machines

IFB - Front Load washing machine drum not replaced after 3 visits from IFB

User
 rajathanda on Nov 19, 2014
Complaint no.14182362 on 3rd November2014 servicemen came to check the machine, but none rectified it. 2nd complaint on 14th November with same ticket a person came and told that drum and fron rubber need to be replace and today 19th November a person came and just replaced a heater and not drum and rubber. I called helpdesk but they dont have any answer to this that why technican came without drum. My clothes are getting torn during washing and IFB has nothing to do with customer service. This is very disappointing......
Complaint comments Read comments Complaint category Washing Machines

IFB - IFB Washing Machine Problem pending since March 2013

User
 Saurag22 on Nov 19, 2014
IFB technical team is coming to my house and providing temporary fix to the problem and going away. I have more than 15 ticket numbers for the problem since 2013. Now my washing machine is not working since 14th Oct - today is 27th, every day I am getting excuse for problem to resolved/part to be replaced in next 2-3 days. TICKET Number - 14020466. I have contacted customer care many times, ensuring best/quick service all the time, but waste of time. Old Ticket numbers: 12 Aug 2014 13555071 18th July 2014 13376699 7th March 2014 12522470 7th Jan 2014 12179693 29th Oct 2013 11748633 21st Sept 2013...
Complaint comments Read comments Complaint category Washing Machines

IFB - No response after creating a ticket and shouting at call desk

User
 ShrihariP on Nov 19, 2014
We recently bought a IFB washing machine and getting it installed was a nightmare. The installation happened after we shouted at the IFB call desk and it was at night 10.30. Two weeks after that the machine is broken. Again another complaint(14266905) raised and no response for 3 days. We again shout at the call desk after 3 days and a technician comes and says tub needs to be replaced. Its hardly been 3 weeks a new washing machine and tub replacement. But still no-one from the service desk calls up or checks the status. Pathetic guys. I have suffered a lot from purchasing such a...
Complaint comments Read comments Complaint category Washing Machines

IFB - Complaint no 14133066

User
 Rajeevpill on Nov 18, 2014
The above complaint has been submitted more than 20 days. The IFB engineer visited site on logging the complaint and then left stating he would get the spare in 2 days time. The local office in Bangalore from where it is serviced Shubha enterprises office reps initially kept saying that the spare was delayed. The manager Mr. Hemant had assured on 12th November that spares are being received the next day and he would send engineer to resolve issue next day. He has stopped picking up the phone after that. The landline numbers at Shubha enterprises are also not responded to. We have signed...
Complaint comments Read comments Complaint category Electronics & Appliances

IFB - NON-FUNCTIONING OF WASHING MACHINE

User
 LAKSHMI.KUCHIMANCHI on Nov 18, 2014
SIR, WE HAVE A SENATOR WASHING MACHINE PURCHASED 3 YEARS AGO. IT IS STILL IN WARRANTY PERIOD. SINCE ONE WEEK, MANCHINE IS NOT WORKING PROPERLY AND WE HAVE SUBMITTED A COMPLAINT IN CUSTOMER CARE AND COMPLAINT NO:14258859. THE MECHANIC ARRIVED ON MONDAY, SEARCHED FOR THE PROBLEM AND REPLACED TWO PARTS. BUT STILL THE MACHINE IS NOT WORKING AND HE SAID THAT THE MOTOR IS DEFECTIVE & IT WILL BE CHANGED WHEN THE DEVICE COMES FROM GOA. THE CUSTOMER CARE STAFF IS NOT RESPONDING TO THE CALLS PROPERLY IN A DESCENT WAY AND GIVING ANSWERS IN A RECKLESS MANNER. PLEASE SEE TO THE PROBLEM AS FAST AS POSSIBLE. ...
Complaint comments Read comments Complaint category Washing Machines

IFB - Disservice for Dishwasher

User
 ramlalitha22 on Nov 17, 2014
I purchased a Dishwasher from IFB three years back. I started leaking water during its working.When I reported to IFB under Complaint No 11863753re they sent a Technician after 5 days who checked the machine and said that the heater inside has got to be replaced.As the AMC is not renewed he advised to renew the AMC . I told him that instead of renewing the AQMC I will pay for the item to be replaced and also the service charges. He said that be renewing the AMC I will be benefited for4 long term including the items replaced and also it will enable the company to replace within 2days. I agreed and...
Complaint comments Read comments Complaint category Washing Machines

IFB - No service under AMC

User
 Ritu chaudhary 06 on Nov 16, 2014
Hi! I have registered my complaint regarding my IFB washing machine on 21st october 2014, complaint no.14072815. From last 26 days they have not been able to rectify the problem. my machine is under AMC . After repeated calls to customer care and their local service centre i finally got a response on 5th nov2014 i.e after 15 days that my complaint has been closed without the machine been functioning. After confronting the supervisor of customer care the response i got was that a fresh complaint needs to be lodged attaching previous complaint. Another complaint was lodged on 5th nov2014 complaint...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - service incomplete

User
 sivasuriya on Nov 16, 2014
Complaint no.11836646 on 16th october.3 servicemen came to check the machine, but noone rectified it.2nd complaint on 8th november 11906068-no one has yet come to check our problem, but we have received a message that the complaint has been resolved.Being as an AMC customer in IFB and not solving our problem makes us very disappointing.We are not satisfied. please rectify our problem soon....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - complaint on Cuddalore Franchise

User
 rom on Nov 15, 2014
i have registered a complaint regarding my washing machine repair on september month (11764961) but no action wer taken and on october i got a call from the customer care regarding the satisfaction of the service and we reported them that no one had arrived then they said soon they will take action but no one arrived and atlast we filed a complaint on 8-11-2014 saturday in Chidambaram (11905940) and a service man came on monday to look at the problem and on tuesday he came to repair the machine and he changed a circuit part of that machine and he checked the warranty of the machine and he said that...
Complaint comments Read comments [1] Complaint category Washing Machines

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