IFB Customer Care

IFB Customer Care

IFB Industries

Vanasthali Appartment, Gomti Nagar Extension
Lucknow
Lucknow District
Uttar Pradesh
India - 226010

Customer Care Phone Numbers and Contacts

Phone:+91 88 5376 9434
+91 33 3048 9299
+91 33 3048 9219
Mobile:+91 81 2747 1352
Fax:+91 33 3048 9230
Registered Address:

14, Taratolla Road,
Kolkata
West Bengal
700088
Satisfactory Rating
1%
Complaints
2481
Resolved
18
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

IFB Complaints & Reviews

IFB Industries - Unable to resolve issue while machine is under warranty

User
 avi_nash2003 on Aug 30, 2015
I purchased Elite Aqua SX 7KG fully automatic washing machine in AUG 2014. So far machine was running good and didn’t have any issue. Last week i used IFB descale to clean the machine. But after using descale color of drum has changed to very dull (Grey), rough surface! In technical terms stainless steel drum has lost its surface finish (bright appearance). Cloths have started becoming rough. I launched complaint on 24th AUG to fix this issue but service center/technician is not ready to replace drum under warranty. There feedback is - since descale was done by customer IFB won’t give drum...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB Industries - Complaint No: 1100636441 & 1100672975

User
 ShivaprasadManipal on Aug 30, 2015
Procured IFB Washing Machine in 2013 and it is almost two years. There was no issues. On 20.Aug.2015, the machine started showing "Door" error. So I called customer care. The complaint number is "1100636441" dated 20.Aug.2015. Next day, the customer service engineer visited home. Inspected the Washing Machine and told the "Board is defective". He asked for two days for board replacement. we agreed. We waited for a week, but there was no news from the service engineer. I called up the Customer Care on 27.Aug.2015. Next day, the service engineer visited with the board and replaced. Pity is...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB Industries - Consumer Complaint No: 1100636441 & 1100672975

User
 ShivaprasadManipal on Aug 30, 2015
Procured IFB Washing Machine in 2013 and it is almost two years. There was no issues. On 20.Aug.2015, the machine started showing "Door" error. So I called customer care. The complaint number is "1100636441" dated 20.Aug.2015. Next day, the customer service engineer visited home. Inspected the Washing Machine and told the "Board is defective". He asked for two days for board replacement. we agreed. We waited for a week, but there was no news from the service engineer. I called up the Customer Care on 27.Aug.2015. Next day, the service engineer visited with the board and replaced. Pity is...
Complaint comments Read comments Complaint category Washing Machines

IFB - Pathetic customer service in Hyderabad

User
 Sudhir Puchakayala on Aug 30, 2015
Logged complaint 4 days back as display is not working, and engineer did not attend complaint yet. I see very poor customer service in Hyderabad Nizampet region. Earlier i got engineer who does not even know how to open filter, he broke the pipe. Literally i have to fight to get that replaced though on warranty. Please be around and record what engineer is doing with your machine. Never ever trust them. Literally their service is third class. They don't even show courtesy to pickup customer call. Don't go for IFB brand even bu mistake, if you're in Hyderabad region. Not sure how other cities are...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Service guys are not responding

User
 saikiran kommu on Aug 29, 2015
I raised the ticket 1100644863, but after one week bangalore service representative (9663210313)is saying he cant see the complaint, and he is not agreed to serve in my location 560068 i explained the same to service centre(180030005678), they gave some branch head number 08030585164 thetre is no answer from this number let me know who is going solve and when?...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

IFB Industries - Poor service response from IFB for Washing machine

User
 ssrajan on Aug 28, 2015
This is regarding the very poor service response from IFB service centre at Trivandrum. I had given a service request on 22nd August 2015 about my IFB washing machine. The given ticket no. from IFB care is 1100641279. On that day, a service boy had come and unmounted the door of the machine, saying that a spare part has to be replaced. After that there was no response from them. Every day i used to call the service centre to request them to rectify the defect. Since the washing machine is a daily using thing, we find it very difficult, without it. I never expected & never had experienced such a...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Closing the complaint without resolving

User
 Complainant802719 on Aug 27, 2015
I have raised the complaint on my washing machine 2 weeks back and the number is 1100615878. when i call IFB and enquire they will say that please check with the Franchise. But when i call Franchise they are saying dont know the status we will update to IFB. Today i am very surprised to see that case is closed without resolving the problem. I have again raised the new complaint - new number is 1100664079. My customer id is 3525511. Please escalate this and resolve the issue asap. please dont close this ticket till you solve the problem....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Faulty microwave

User
 Anubha Damani Bhaiya on Aug 27, 2015
Hello - I am extremely disappointed with your poor service and unprofessional service provided by IFB. I have made a complain on 6th Juune 2015 and this complain has not been closed despite calling call center more than 10 times. The poor service provided my manager and false promises made as lost my 2 working days and considerable energy wasted by my family. Call center, gave me contact each time of supervisor (Mr Satish) and then Manager (Mr Ragul) and they keep on promising that they will fix the issue but they have not lived up to promise. They have ruined so many days by promising that they...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - IFB microwave Owen model 30SRC1 not working since I purchased

User
 damodar.vella@gmail.com on Aug 27, 2015
My name is damodar Chowdary, I have purchased my IFB Microwave Owen model number 30SRC1 on 29/09/2014 for 14, 000/- in Vijaya digital showroom in Guntur. But since then the device is not working properly. It was working occasionally only remaining days it was not at all working . I have complained several times since I purchased but the service man comes n checks it saying that device is working wen he comes to home but later on it won't work. Even I have taken a video proof saying that device is not working. It passed on 11 months, they didn't solved my problem inspite of repeated complaints. I...
Complaint comments Read comments Complaint category Electronics & Appliances

IFB - Unavailability of parts after warranty expired

User
 Parmjit Sagar on Aug 27, 2015
I have a IFB 6kg digital front loading washing machine, The warranty has expired and my machine was not working properly. I called customer care and a technician checked the machine, he said that the main circuit board was damaged and that the part was no longer stocked by IFB. ( my machine is only approx 5 years old). He said that their is a conversion kit available that will change my machine to a different model. I agreed to the conversion. Then I received a call from the local service center and they were insisting that instead of converting the model, I should purchase a new washing machine...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - poor services under warranty period

User
 Ashwini Padhy on Aug 27, 2015
Hi,

I am having ifb dish washer and also I have warranty for that product. However when I called for service for the product but machine is heating and not washing
nobody able to find the problem.People are coming and opening checking and with out any resolution they left with one statement we will come back in 30 mins to resolve this but never come back. Now my dishwasher is of no use. When can I get the resolution for these issue. With in warranty person if IFB does this type of service then how people can expect after warranty person. Worst service provided as of now.
Complaint comments Read comments [1] Complaint category Appliances

IFB - Washing machine issue not resolved

User
 msmohan on Aug 27, 2015
I have registered a complaint (#16044718) with ifb on 22nd july '15 to fix the issue with washing machine. But till now the issue is not resolved and moreover the ticket has been closed without my knowledge. I have contacted the customer care many no. Of times that resulted in vain. The escalation point of contact never responds and least bothered to attend customers and to provide any related info.
Ifb service is pathetic and very much unprofessional in dealing with customers. I request the concerned team to make sure to fix the issue asap....
Complaint comments Read comments [4] Complaint category Washing Machines

IFB - My washing machine - elena dx ifb 5. 5 kg w / m (12. 5%) - batch 4467 (St / 56) - purchased on 1 / 4 / 2012

User
 carlkim on Aug 26, 2015
I had purchased the above washing machine through the following dealer in mumbai -

Royal electronics
3, sunder apts. ,
Opp. Diamond garden
Sion trombay road
Chembur, mumbai 400 071

On 11 / 8 / 2015, i registered a complaint regarding non - working of the timer and was given ticket no. 16194922 and was asked to keep in touch with the service agent global enterprises. Everyday i have contacted them on the given no. 9322839919 and 25255281 from 12th august till date.

I have spoken to the following staff - hitesh, geeta,...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - Issue with microwave !

User
 907howard on Aug 25, 2015
Hello,

I want to register a complain against ifb for giving me a faulty product through flipkart.

This is the frst timer i never faced issue with any brand except for ifb. This is my first ifb product and this experience makes me think and tell others never ever to buy IFB products. from the moment i bought this microwave 2 weeks back i am facing issue either with the baking system in it or the steam generating inside which coves the glass panel or the door.. have been calling flipkart they tell me to call ifb customer care but IFB service center people are so dumb...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

IFB - Poor service, complain not actioned for 30 days

User
 Vandana Bangalore on Aug 25, 2015
Hello - I am extremely disappointed with your poor service and unprofessional service provided by IFB. I have made a complain No - 16076505 on 26th July 2015 and this complain has not been closed despite calling call center more than 10 times. The poor service provided my manager and false promises made as lost my husband 2 working days and considerable energy wasted by my family. Call center, gave me contact each time of supervisor (Mr Kiran) and then Manager (Mr Suraj) and they keep on promising that they will fix the issue but they have not lived up to promise. They have ruined so many...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Washing Machine repair

User
 shanthie09 on Aug 24, 2015
My washing machine is under repair for the last 12 days, the machine is under warranty The compliant was registered on 13th of August ( No. 16208623) and it is more than 10 days, it has been not been rectified.I am calling customer care regularly and call center just forwards the complaints to service centers and no action is being taken by IFB. I am user of IFB products for the last 25 years and now I feel I must switch over to other companies products. The service has gone vary bad over the years....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - No service from company even after complaint, its almost 10 days . (Washing machine)

User
 saisharan.k on Aug 24, 2015
Hi, IFB Complaint no: 16229011 My washing machine is not working, so i have given complaint to customer care for service. they have given complaint ID to me and they told me that technician will be contact you with in 24 hours. till now no response. I have been calling customer care daily regarding issue, their answer is same every time "i am escalating your issue to concern team, they will get back to you in 24 hours." same answer but no response. I request consumer complaints forum to take some serious action against this company. Previously i have given complaint many time for service,...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB Ltd - Rouge response to a service complaint

User
 kunnappally on Aug 24, 2015
Blocked all means of communication after repeated requests for service request and did not encash cheque for AMC. Left me high and dry with no option. They have deleted/disabled phone, SMS, e-mail with just this option of registerin a complaint on Twitter....
Complaint comments Read comments [1] Complaint category Products & Services

IFB - Washing machine

User
 nani chinnu on Aug 24, 2015
I amsorry to saying this i never seen this mush irresponsible customer serverfrom high value branded company in my life i am aold customerto ifb i boughtifb senator 6 kgin 2008 from that timeit give problem i caller to service center they aer sayingin in24 hourswe are solving problem but never and never they did not soloving problem in 1 week also every time i am fighting with them now also my machine in repair complait no 1100634344 custer code 1490679 very very poor their service...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - Company is not resolving my complaint

User
 Complainant802719 on Aug 23, 2015
My washing machine is gone bad and one sales executive has visited after my complaint registration. He saw the machine and wrote for DRUM and outer cover replacement and went. After that whenever I call nobody is replying about the status of my complaint and nobody has come for the replacement. this is already more than 10 days now. My washing machine is under warranty and IFB is least bothered about giving good service. My complaint number is 1100615878 and customer number is 3525511...
Complaint comments Read comments [2] Complaint category Washing Machines

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