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IFB Customer Care

IFB Industries

Vanasthali Appartment, Gomti Nagar Extension
Lucknow
Lucknow District
Uttar Pradesh
India - 226010

Customer Care Phone Numbers and Contacts

Phone:+91 88 5376 9434
 +91 33 3048 9299
 +91 33 3048 9219
Mobile:+91 81 2747 1352
Fax:+91 33 3048 9230
Registered Address:

14, Taratolla Road,
Kolkata
West Bengal
700088
 

IFB Complaints & Reviews

IFB - washing machine door is not working

User
 Anjana Shah 1 on Oct 31, 2014
I am a IFB washing machine customer. Our customer ID is 254679 and lodged complaint on 16/10/2014 (Complaint Id : 14032711) after daily follow up on 22/10/2014 technician came and said that "Door was rusted" so it has to be replaced . . After that there was no any response when it should be replaced. We were taking follow up daily from 25/10/2014 till date to customer care different persons we giving different answers and franchies people are ver arrogant and non responsible they not receiving our call . And General Manager IFB Indore Ms. Jyoti Katiyaar (7746855871) her mobile was switched off since...
Complaint comments Read comments Complaint category Washing Machines

IFB - Poor Service from Local IFB Franchise (Tirumalai Enterprises-Pondicherry)

User
 Murugan Ramalingam on Oct 31, 2014
IFB Mfrs/IFB Existing Customers.. We've given a compliant regarding problem on Automatic function of IFB AW 6563 (Sr.No.90400205)Top loading W/MC to IFB customer care, based on that local franchise visited and checked told that existing control panel (PCB) to be replaced cost Rs.3912 + 281(service charge)which i've payed to them, based on their recommendation we told them to repace with new spare, later after installating the new spare the technician who installed tested the machine with test procedure (Short cut keys) found ok, later when we checked with the machine's built-in program modes, it...
Complaint comments Read comments Complaint category Washing Machines

IFB - washing machine - model AW 6563 - error message and stops working

User
 kumarssachi on Oct 31, 2014
The subject machine was purchased on 20.01.2012. During Nov, 2013 the machine was not working and when complaint was lodged, service engineer came and informed that control panel was defective and changed the same during warranty period . Also informed that a filter needs to be installed for better performance of the machine, for which he charged Rs.1960/-. Not even one year is over, now the machine has created problem and is not working often indicating error message. So lodged complaint on 29.10.2014 and service engineer has come today (31.10.2014). After inspecting the machine, informed that...
Complaint comments Read comments Complaint category Washing Machines

IFB - Irresponsibility of the service centre people- Shame to IFB

User
 sreejithkanholi on Oct 30, 2014
I have registered a complaint with complaint No.11831957 (Customer ID. 3787943) on Oct 14th, 2014, for solving the issue with my IFB EXE PUUS washing machine. The issue with the machine is the tearing of the door rubber washer, and unable to lock the door. The machine is under AMC. After a day one person came and inspect the machine and he told the material is not with them and want to come. 2days later another one came and he told that the material arrived is not suiting with the machine. Like that 2-3 time different service persons came and uninstall one by one part from the machine....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - IFB failure to service machine

User
 Anees Mehkri on Oct 29, 2014
My machine stopped working on 11th october, post which i registered a complaint and requested a service check. A person was sent to analyse the issue and i was told the control panel had burnt out and required replacement. This is the third instance ive called for a service. My machine has been giving me issues from the time it was purchased. Its a Senator Dx 6 Kg machine. For one, its meant to be silent, Its far from it. Now, post the last service check, there has been no follow up on the repair of the same. They say the spare parts for this machine are unavailable. I have waited for over two...
Complaint comments Read comments [1] Complaint category Products & Services

IFB - Non Response to complaint

User
 Dony Mathew on Oct 29, 2014
I have opened a ticket with IFB (14078199) on Oct 21st for getting the issue with IFB 100% dryer rectified, however no one from service dept has attended or reached me on this. I am daily calling the customer care for the last 3 days and they provides some contact number that is always not reachable. I am irritated with the service....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - A M C SERVICE

User
 victorjessy on Oct 29, 2014
i am using ifb washing machine in A M C Period there is problem in washing machine i have comlaint about that but they came taken the amc money via checqe and they dint turn out i have comlaint so many time but there is no responce after they taken money please rectyfy the problem i am suffring long time...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

IFB - Poor response/unsatisfactory services from IFB service team - Bangalore

User
 R Muralidhar on Oct 28, 2014
My Customer id:1157624.I had registered a complaint on 19.10.2014 on the IFB Service Helpline 18604255678, regarding door problem in my IFB Washing Machine(Front Load-Digital 6kgs).Service team dint attend the complaint till 27.10.2014.Further more on 27.10.2014, a technician visited & informed that, he will again visit my premises on 28.10.2014 with a spare "Door Lock Assembly". Technician has not contacted/visited the premises nor solved the issue.In spite of my frequent efforts in reaching the technician on his cell phone from noon till 07.30PM haven't been fruitful, nor did he have the...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - poor after sales support

User
 anilsharma154 on Oct 28, 2014
I bought ifb elite aqua sx on 20/10/2014 and same day i requested for demo. I called more than 6 times in next few days for demo and finally technician visited on 25/10/2014 for demo. Due to Electricity problem, I could not start machine on that day. On 27/10/2014 we started the machine first time and came to know that the machine is defective and taking water continuously and i requested for service request. Customer care person given me number of Technical Person Mr Gurdeep and I contacted him and explained him the situation and he promised me to solve the problem. After that I waited for service...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - service man not coming to repair machine at home

User
 ankitiiitgwl135cc on Oct 28, 2014
I have purchased IFB washing machine. Now I am having problem with its motor and other hardware. I have submitted my complain many times to come at home and repair my washing machine. but each time, they tell they will come, but they do not come. Please resolve my problem, as i am facing very problem . Please acknowledge me....
Complaint comments Read comments [3] Complaint category Electronics & Appliances

IFB - IFB Cheating name of free service

User
 lvvivek44 on Oct 27, 2014
Dear IFB, I am Vivek from Chennai, I was bought IFB front load 8kg washing machine 4 months before but while purchase from Nerkundram IFB point and sales person said 3 month once free service with out spending even single rupee from customer end so I am ready to choose IFB from my end, now I am getting bad smell from tub so I was raised complaint request to IFB, Another couple of days service person came and tried to run 15 min wash and drain (these thing I can do by myself) asked me to buy 5 pack of tub cleaner each cost 160 RS so total 800 Rs I am shocked to hear this from IFB executive( is...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Replacement of washing Machine

User
 patelaakash33 on Oct 27, 2014
We Bought a Washing Machine Dated on 11-04-2012 Of IFB Company and Model Name is "Angular(ERGO-6512 R)" still it is in warranty Period and warranty will expired on 11-04-2015. But Now a Days we are facing Water leakage and Drum problem as we file complaint regarding the same on following numbers of IFB Toll Free for complaint Solving -18604255678, Anand Service center of IFB -8140028354...and manager of Nadiad branch -9374410323 Mr. patel...as we called many time but we got different...different answers from each person as we called on toll free customer care number they replied technician will...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - IFB Digital 5.5 Washing machine, Problem since march 2013 - Getting PRS/PR5 error almost every 2nd month.

User
 Saurag22 on Oct 27, 2014
IFB technical team is coming to my house and providing temporary fix to the problem and going away. I have more than 15 ticket numbers for the problem since 2013. Now my washing machine is not working since 14th Oct - today is 27th, every day I am getting excuse for problem to resolved/part to be replaced in next 2-3 days. TICKET Number - 14020466. I have contacted customer care many times, ensuring best/quick service all the time, but waste of time. Old Ticket numbers: 12 Aug 2014 13555071 18th July 2014 13376699 7th March 2014 12522470 7th Jan 2014 12179693 29th Oct 2013 11748633 21st...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - NOT SOLVING ISSUE WITH AC EVEN AFTER ONE MONTH [Resolved]

User
 jijeshtdas on Oct 27, 2014
I purchased an IFB AC on23/8/14. It stopped functioning and raised a complaint on 16/10/2014. Till now the issue is not resolved. Called today to the IFB customer care. The operator informed that he can see the complaint is open and will be resolved at the earliest. IFB will not give any resolution time. Better avoid this brand...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - Top loading washing machine troubling since April 2014

User
 Mysore Shridhar Nagaraj Rao on Oct 25, 2014
CUSTOMER ID NO: 10327739 facing error problem since April 2014. Complaint no (1)In all washing programmes when it comes to rinse mode it dos not take water hence resulting error (E 4). Complaint no(2) : input water leakage of water.. When . Washing takes water it leaks from the drum backside water. These complaints have been done 6 to 7 times but all the technicians will come in hurry try to resolve temper early it gets solve from the next day we will be facing the same problem. We are fed up with IFB service. Earlier we have used SAMSUNG washing machine for 15 years their service was very timely...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - Delivery of damaged microwave.

User
 raju281981 on Oct 25, 2014
I bought one washing machine and a microwave together from IFB. when they delivered the items at home I was not present at home my wife received the items. While delivering they told her installation guy will come and install the product and give demo. so she didnt opened the packings. after 2 days for wasing machine one guy came and he did the installation when she asked about microwave he told some other guy will come. once he left nobody showed up. after 30 days when I reached home and opened the microwave packing I found it was damaged . they supplied me a damaged piece. so I called IFB they...
Complaint comments Read comments [3] Complaint category Electronics & Appliances

IFB - DISH WASHER COMPLAINT - MACHINE NOT COLLECTED EVEN AFTER 1 MONTH

User
 Cdr Ajit Kumar on Oct 25, 2014
Complt No. 11764132, Cust ID: 1552279. Pathetic Service: V Tech, Kallambalam, Trivandrum, Kerala: I gave complt on dish-washer more than 1 month back. VTech, came on 13 Oct & send vehicle for collection of dish-washer on 14th Oct. The vehicle that was sent was a passenger auto. It doesn't have sufficient space to keep the machine properly. The called auto was one from open market. He didn't have any packing or tying material. On pointing out, Anoop of VTech tells me rudely to sent in my own vehicle and didn't collect machine. They, after 4 days informed me that it will be collected in a pick...
Complaint comments Read comments [2] Complaint category Appliances

IFB - Poor customer experience (IFB Bangalore)

User
 sroutdoor on Oct 25, 2014
IFB customer complaint number : 14008746, not addressed even after 12 days. I tried my best to reach out to IFB service engineer (bangalore): 9663210313, around 100 times i might have tried. but it's waste of time. Worst part is, from yesterday onwards, either girl or Kids are taking the call. It's quite unacceptable and irresponsible. I felt harassed. It's really very bad for IFB brand. I don't know where to raise the complaint. I request you to act on it....
Complaint comments Read comments [1] Complaint category Products & Services

IFB - Worst Service giving company,I have ever come through twice in a month I am filing complaint against them,they simply cheat People

User
 Viral Saxena on Oct 25, 2014
Hi, I have my IFB Diva under AMC, I raised a complaint 14063345 on monday, just imagine guys level of service they give to AMC customers.Since past 5 days no one even bothered to check what complaint is.Total fraud company, dont ever buy their products if you want peace of mind in your life. A lady named deepa will pick phone in bangalore and would give false promise of arranging technician.I am totally fed up and planning to buy some better service provider item. Beware Guys, I would spread same awareness about them in my office page and other social networks so that people avoid buying such...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - regarding customer service demonstration

User
 ranjeetkumardmrc on Oct 24, 2014
i have purchased IFB front loading washing machine EVA AQUA 5.5 kg from croma centre at select city walk saket new delhi.but till now no one has turned up for demonstration till now.rather i have convinced by croma store person that some one has come on dated 24.10.14 .i have experiencing worst service ever by croma and ifb....
Complaint comments Read comments [1] Complaint category Washing Machines

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