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IFB Customer Care

IFB Industries

Vanasthali Appartment, Gomti Nagar Extension
Lucknow
Lucknow District
Uttar Pradesh
India - 226010

Customer Care Phone Numbers and Contacts

Phone:+91 88 5376 9434
 +91 33 3048 9299
 +91 33 3048 9219
Mobile:+91 81 2747 1352
Fax:+91 33 3048 9230
Registered Address:

14, Taratolla Road,
Kolkata
West Bengal
700088
 

IFB Complaints & Reviews

IFB - NOT WORKING IFB MICROWAVE PROPERLY SINCE PURCHASED

User
 virender shankta on Nov 28, 2014
I bought microwave from your dealer in Chandigarh M/s Gupta Electric Co.on 13/11/2010, however this micro is troubling lot since purchase( model No 25SC3.) I have already got it repaired twice as per your service Engineer its Megnetron are not working so he got it replaced with another since it was under warranty . so thy have charged only service amount was Rs.250/- he advised to buy voltage stabilizer which is also bought from him only IFB Product . we put this and run the mircro wave with this voltaze stablizer, however it work only 1 wk . now again this stop working . The defect...
Complaint comments Read comments Complaint category Online Games

IFB - ifb washing machine - umpteenth time repair during the past 6 months

User
 rajoo1323 on Nov 28, 2014
sir 6kg digital under amc has been expercng regular probs for the past 6 months. everytime it is set right it goes off within 2-4 washings. now the tech informs that it will take more than 3 wks to set it right as the spares are not avlble and in addn it will cost another rs 2000 (almost the cost of amc) 1.of what use is the machine if i have to wait for 3 wks. what is the use of having amc. who will wash the clothes pl arrge for a suitable replacement or take corrective steps to set it right immdtly. Ticket nos 11951698 - 26.11.14 11901200- 6.11.14 11838446- 17.10.14 E 20802 ( complaints...
Complaint comments Read comments Complaint category Washing Machines

IFB - Authorised Service centre misguiding

User
 AAPadhiyar on Nov 28, 2014
I called YASHRAJ ENTERPRISE(IFB Authorised Service centre, Zadeshwar Rd, Bharuch, (Gujarat State) for my IFB Elena deluxe 5.5 kg WM, as stopped frequently after started.Technician came & changed my water pipe, gave some powder to run etc.on dated 19/10/2014.Its Bill amounting Rs.1350/- only.(excluding the pipe cost).But not result, I called him again next day.He came, checked some functions & said he will come to take higher technician to repair the machine.But then he didn't come as the Diwali Festival & till today.Then we were not at the home for the period.
Today I had...
Complaint comments Read comments Complaint category Washing Machines

IFB - washing machine not worki

User
 usman Sait123 on Nov 28, 2014
Respected Sir I have been long standing customer to your good self and I had bought IFB Washing Machine and dish Washer of your said company.I have been in your annual maintenance contract and the AMC serial No.0018855.Franchise Name HOME SERVICE, Chennai I would like to state that Neptune Washing machine under your annual maintenance contract is not working properly and this was brought to the notice of your service department in Chennai almost since a month and there is no proper response even after several calls. I would request your good self to please look into this matter and treat this matter...
Complaint comments Read comments [3] Complaint category Washing Machines

IFB - pathetic services provided by ibc

User
 sonam611987 on Nov 28, 2014
IFB - IFB washing machine is faulty & needs replacement on Nov 21, 2014 We bought IFB fully automatic washing machine since its purchase we have faced problems in the machine & it has gone worse. Machine is under 4 yrs warranty, several visit of executives have come in but of no value, rather now they are not picking up the phone also. Kindly help to get the refund or replacement. Lily khanna 9999295549...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - washing machine door is not closing properly

User
 kavitha priya on Nov 28, 2014
Dear sir/ Madam I am L. Anantha Rama krishnan, residing in Anna nagar, Chennai. Day before yesterday, (26/11/2014) we have received a call from IFB asking our permission to send the service engineer for the AMC service. We agreed and the person came for the service. He de assembled all the parts and checked for any blocks and scaling. Finally he did chemical washing. During deassembling he did n't put the spring in the rubber sleeve properly. Now the machine is not working and the door is not closing properly we have requested him to check and correct it. After a number of calls throughout...
Complaint comments Read comments Complaint category Washing Machines

IFB - Product not delivered in Full

User
 Panneer Selvam K G on Nov 27, 2014
I have bought 10 packets of dishwasher - but due to unavailability only 5 were delivered on 17/11 & Mr. Manikandan (who delivered the packets) informed it will be delivered the next day. It is 10 days now I am yet to get the product. Repeated calls just say that will have it delivered immediately in vein....
Complaint comments Read comments [1] Complaint category Products & Services

IFB - Ticket No. 14325507, IFB Brand New Machine to be returned - POOR Customer Service

User
 VermaShashank on Nov 25, 2014
Dear Team IFB, My nightmare started when I purchased a washing machine for INR 35, 100 (8kgs Senator Aqua SX) on the 23rd of November, 2014 from Sargam Electronics, Sector - 29, Gurgaon. I enquired from the dealer, if I can buy a stand from his shop. I was told by the dealer that I can purchase the stand from the market and on the same machine can be installed. I bought the same for INR 900. An installation person (MUDIT from IFB service center) came today with a stand and asked for INR 1400 for a stand, which was actually not required. The person insisted on the stand giving...
Complaint comments Read comments Complaint category Washing Machines

IFB - Washing Machine complaint not able to resolve from almost one year

User
 raonmutyala on Nov 24, 2014
I have a IFB front loaded washing machine purchased 3years back. After about 2years of working, approximately one year back, machine has started with abnormal vibrations and stoppage. IFB persons are visiting every time and replacing some of parts and no use. They have taken the machine to their repair center two times and no result. Still we are not able to use the machine from the last one month because the machine is frequently vibrating and stopping without finish. There is no solution from the customer care from the last one month....
Complaint comments Read comments Complaint category Appliances

IFB - Worst after service I ever experienced

User
 Kavin Selva Kumar A on Nov 24, 2014
Dear Sir, I made a complaint 10 days ago for repair work. Last week after so much of calls a person visited and told he informed to send a service technician to my home... After that no one had visited to my home to solve my complaint and everyday customer care department giving me wrong commitment. Today when I tried to call third level higher official, he attended and told he is on another call. After that he never picked my call.. This is frustating me and please don't fool people anymore... Kindly take action ASAP. Ticket No: 11928404 Regards Kavin...
Complaint comments Read comments Complaint category Washing Machines

IFB - No service support

User
 Siva2014 on Nov 22, 2014
Dear Sir/Madam, I am using IFB washing machine since last 7 years. I am having AMC contract for service support with the IFB company. My customer ID as per company records is 1371233. My washing machine is not working due to some problem. I registered a service request through the companies customer support. My service request complaint number is 11880727.I registered complaint on October 30th 2014. I did not get any service support call from the company authorised service centre even after escalating the issue to the company over mail and multiple calls to customer support. The customer...
Complaint comments Read comments Complaint category Washing Machines

IFB - IFB mak wanshing machine and complaint nmumber 14287289

User
 Dharmesh Kansagra on Nov 21, 2014
Dear Sir, I had put complaint before four days and till time no one had visited to my home to solve my complaint and everyday customer care department giving me wrong commitment. Today I had tried to call even Mr, Haresh (who is head of customer care department) but he has not lifted my phone. Please help me to resolve my complaint ASAP....
Complaint comments Read comments Complaint category Washing Machines

IFB - IFB washing machine is faulty & needs replacement

User
 Sumeet Chandna on Nov 21, 2014
We bought IFB fully automatic washing machine on 4/05/2013, serial no-000386120719001769 since its purchase we have faced problems in the machine & it has gone worse. Machine is under 4 yrs warranty, several visit of executives have come in but of no value, rather now they are not picking up the phone also. Kindly help to get the refund or replacement. samidha chandna 9717388875...
Complaint comments Read comments Complaint category Washing Machines

IFB - POOR SERVICE AFTER SALES

User
 kingstonsafety on Nov 21, 2014
Dear IRUDAYAM, Thank you for getting in touch with us. Your service query is as below: VERY VERY POOR SERVICE:we have an AMC till october 2015, and after repeated complaints for servicing since one month, 4 group had came checked last week and told that mother board has to been changed and they said other technician will come again we lodged a complaint for no response on 21st october and the complaint number is 9294533, and till date no one had come to attend the problem. what is the use of putting AMC by spending money, we are disappointed with your poor service for customers. Our service...
Complaint comments Read comments Complaint category Washing Machines

IFB - regarding dishwasher which is under amc also

User
 aksonu on Nov 21, 2014
my dish washer is under amc and i have logged a complaint one or two months before. Utensils are not cleaning.engineer has came 2 or 3 times but not able to solve the problem. There always a light on of rinse aid sign and it is not going even after rinse full.even the engineer who came not able to solve the problem and he told us he will come with his senior but till today no body came. I must tell you it is the worst experience. Please do something....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - No response to complaints even with AMC available

User
 Malteesh Prabhu on Nov 20, 2014
My washing machine IFB Executive Plus needs repair' Location is Bangalore. It is on AMC. The IFB technician arrived four days after registering the first complaint, assessed the work and said that he would return with the required parts to rectify the problem. It is 10 days after that, but he has not resurfaced. Repeated phone calls are either not responded or every time a false promise is made by him that he'll reach the next day. Two complaints to the customer care number 1860xxx has had no effect. They have effectively palmed off the problem to their franchisee (I guess) Deepa Enterprises. My...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - my front loading machine not working

User
 sushil2601 on Nov 20, 2014
my washing machine stopped working, and instead of many complaints I didnt get any satisfactory answer .. I even had a talk with there senior complaint manager by the name Mr. Praveen Kumar .. MY name is Sushil Sadana and my mobile number is 09412234134 my email address is sushilsadana@yahoo.co.in seeking for your kind response thanking you...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Complaint No-14230002

User
 aratikulkarni on Nov 20, 2014
I, Mrs. Aarti Kulkarni had launched a compalint towards our machine machine were the dryer is not not working..i launched the complaint on 10th Nove and today is 20th Nov..even after 10 days there is no response from IFB side.. I am really frustrated that we dont get any response from IFB, they just tell us our technical department will call u, but no response.Yesterday customer care dept. provided us the no of Branch Co-ordinator Ms. Priti 022 - 30491824..I being a customer spoke with her rudely as we i didnt receive any positive reponse from them..then i followed up with Priti, she is telling...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Fraud Service Provider By the Name IFB Point in Kodigehalli, Bangalore-92

User
 Vijikumar82 on Nov 20, 2014
Dear Sir/Madam, This is Vijay Kumar M C I am residing in Virupakshapura Bangalore 560097 I had a problem with IFB - SENATOR washing machine in the date of 26-08-2014 and i went to your IFB point in Kodigehalli Bangalore to launch a complaint against it. The owner of the shop Mr.Satish told us that technician is going to come on next day. The technician came and attended the problem saying Bracket has broken. But the IFB point person gave a bill of Rs.4710.00 we asked about the warranty he said their is no warranty. Herewith we enclose the bill he produced. But after 2 months again...
Complaint comments Read comments Complaint category Washing Machines

IFB - Front Load washing machine drum not replaced after 3 visits from IFB

User
 rajathanda on Nov 19, 2014
Complaint no.14182362 on 3rd November2014 servicemen came to check the machine, but none rectified it. 2nd complaint on 14th November with same ticket a person came and told that drum and fron rubber need to be replace and today 19th November a person came and just replaced a heater and not drum and rubber. I called helpdesk but they dont have any answer to this that why technican came without drum. My clothes are getting torn during washing and IFB has nothing to do with customer service. This is very disappointing......
Complaint comments Read comments Complaint category Washing Machines

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