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IFB Customer Care

IFB Industries

Vanasthali Appartment, Gomti Nagar Extension
Lucknow
Lucknow District
Uttar Pradesh
India - 226010

Customer Care Phone Numbers and Contacts

Phone:+91 88 5376 9434
 +91 33 3048 9299
 +91 33 3048 9219
Mobile:+91 81 2747 1352
Fax:+91 33 3048 9230
Registered Address:

14, Taratolla Road,
Kolkata
West Bengal
700088
 

IFB Complaints & Reviews

IFB - about repairing

User
 b.nagaseshu on Jul 1, 2015
my washing machine not working suddenly stopped it self and the doors are imposible to open at the time i happened to give complint and the service man came and opened and said to me that the door lock and cleaning out going pump which below the machine are damaged and we will bring the two items and instal them, they said but they havnt come yet please send the service man immideatly....
Complaint comments Read comments Complaint category Washing Machines

IFB - unethical behaviour and no professionalism

User
 Shrutika Agarwalla on Jul 1, 2015
I would not like to start with the problem I had when I bought the machine because seeing the problem I am facing today its my fault that I didn't return the machine immediately after I bought it and facing the HORRIBLE service then also. I have been complaining about the dryer purchased by us - Maxi dry for the last one week. The technician comes but finds no fault in the machine, says its the fault in the electric line. The electrician has come and given him a separate line as per his request but still the dryer is not working and yet again there is a fault with the electric line. The electrician...
Complaint comments Read comments Complaint category Washing Machines

IFB - No Technicians are responding for the complaint

User
 PoornimaKamal on Jul 1, 2015
Hi All, I have raised a complaint with customer care related to my washing machine water leakage issue on 26th June 2015. Still now, NO TECHNICIAN have addressed the issue, even no one have responded to the complaint. Everyday 2-3 times i have been calling customer care, they say that they will escalate this issue but NO ESCALATION and NO STEP has been taken from their end. They have provided service engineer number 8123233636 (Manjanna / Karthik), but none responds to the call either in whole day call. I have been using this machine since Feb'10, but i haven't faced such a bad and non-responsive...
Complaint comments Read comments Complaint category Washing Machines

IFB - AMC COMPLAINT NOT ATTENDED PROPERLY

User
 KAUMUDISAVY on Jun 30, 2015
IFB AMC IS USELESS!!! MY CUSTOMER ID IS 3022931, MY COMPLAINT NO.15857630 IS NOT YET SOLVED EVEN AFTER 4 DAYS PASSED. SERVICE PROVIDER AT HYDERABAD ( SK ASSOCIATES) DOES NOT BOTHER FOR AMC CUSTOMER AT ALL EVEN AFTER LOT OF REMINDERS.PL C DA HISTORY OF MY COMPLAINTS FOR LAST 4-5 YRS. DA AMC M/C SHOULD B ATTENDED/SERVICED/INSPECTED EVERY MONTH WITHOUT COMPLAINTS, THIS HAS BEEN SUGGESTED TOIFB FOR LAST 5 YEARS NOT IMPLIMENTED. THE BRAND EQTI OF IFB WILL BE VANISHED FROM MKT IFB CONTINUE THE SAME TREATMENT TO CUSTOMER PARTICULARLY AMC CUSTOMERS. THE SERVICE PROVIDER CALL FREQUENTLY FOR MARKETING...
Complaint comments Read comments Complaint category Washing Machines

IFB - not comlied my complaint no.15857630

User
 KAUMUDISAVY on Jun 30, 2015
Even after 4 days passed complaint not solved. It is a shame for u!!! I am an AMC customer & I should b given priority, otherwise what is the use of AMC. AMC customer's m/c should be attended every month without complaint, even u dont ask how my m/c. is working after AMC is taken. The service provider in Hyderabad is following up for AMC even the complaint is open....
Complaint comments Read comments Complaint category Washing Machines

IFB - washing machine is not working and it is under AMC

User
 surya kumar aripirala on Jun 30, 2015
washing machine is not working and complaint to local service center and they are not respond. during the update the AMC they are follow-up. But they are take care to update the machine as of day. It is all most 2 months more. Please do needful...
Complaint comments Read comments Complaint category Appliances

IFB Washing Machine - service team not rectifying the compliant

User
 Rajat81 on Jun 30, 2015
I'm using IFB automatic washing machine, which is not working since 22nd June'15. This machine is under warranty period. We have registered multiple complaints to their service center however no one is rectifying the defect. Their executive visited once, on 24th June and informed that door lock is not working. He assured to come back next day with door lock and ensured to repair the machine by 25th June however since then no one has come back. We have been following up rigorously with their service center in Noida but not getting any schedule from them on machine rectification. We have not been...
Complaint comments Read comments Complaint category Washing Machines

IFB - IFB WASHING MACHINE CUSTOMER ID:1043248. COMPLAINT NUMBER 15780023

User
 AMUDHAGANESH on Jun 30, 2015
Its been more than 15 days no one from IFB is attended to it. We have a AMC with IFB No.23820 dt 03.03.2014 for 2 years.We paid 5562. We have a digital 7kgs serial no.05-102273-08. Kindly lodge a complaint in court and I want to claim damages from IFB....
Complaint comments Read comments Complaint category Washing Machines

IFB - Washing machine is idle since last one month

User
 ILYASMC on Jun 29, 2015
Sir, I have bought IFB top load washing machine model no. AW6501SB, serial no. 17000215 on last 27.10.2014, from National Electronics, Taliparamba, kannur, Kerala and it is not in working condition since last one month . We maid telephonic complaint 3 weeks back, the local office contacted couple of times, but nobody visited or checked the machine. I feel ashamed of myself, purchasing such a product for this kind of inefficient service. My name is ILYAS and i bought it for my relatives house. Now am in Dubai. But the complaint is registered from the phone +919544150925 and customer name is Nasariyya....
Complaint comments Read comments Complaint category Washing Machines

IFB - Persisting Washing Machine problem after 3 weeks

User
 Sarbari on Jun 29, 2015
My washing machine IFB Senator 6 kg washing machine stopped functioning on 6th June, 2015. I filed a complaint (Ticket No. 15707134). After 3 weeks of waiting, finally last Saturday i.e. on 27.6.2015, the problem was fixed. On Sunday i.e. on 28.6.2015, again while machine was running suddenly it stopped functioning. This kind of unreliable, delayed service from IFB is uncalled for. If the problem is not fixed on an urgent basis at the earliest, the brand value and reputation of IFB will be in question. Looking forward to early assistance....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Dishwasher board problem.. ID No.4068780..several complaints.. Not attending fault by Chennai Franchise. Neptune Dishwasher.

User
 K. Suyambu on Jun 29, 2015
My original complaint was on 17.5.2015. Your Franchise Chennai closed complaint without attending. Again I complained in toll free on 27th May 2015 and after several phone calls one technician was deputed but the problem is not solved. On 22.6.2015 I complained that also closed without attending. Such a funny people in Chennai Franchise. Today also I complained one Ms Babitha attended my complaint. I do not know whether your Chennai Franchise people will attend the fault. Please give pressure on Chennai Franchise or appoint somebody who do minimum customer service. My cell No.09444741985...K.SUYAMBU,...
Complaint comments Read comments Complaint category Electronics & Appliances

IFB - Excessive noise from WM

User
 Archu 285 on Jun 29, 2015
I have an aqua-energie Digital SX 6 kg washing machine which has been making loud noise. My permanent id no: is 2714546. To solve the matter I called up the toll free no: & spoke to an executive and he promised me to send a technician. The technician just calls to confirm that he's on his way but has never come home to check the WM. He comes at his own convenience to check and then later tells us the specific part is missing & that he would return after some time the same day of the following day! Then when I call up he would keep telling some excuse or the other. He was literally compelling me...
Complaint comments Read comments Complaint category Electronics & Appliances

IFB - no response for AMC complaint

User
 Savitha Balamurugan on Jun 28, 2015
very lax attitude of IFB personal towards the complaint filed about my 5 kg digital washing machine. my id id 3086193.i am kept in the dark about the status.every time i make a call i am said within 2 days it would be resolved. they cite unavailability of spare parts. more than 10 days now and no response yet. no regular servicing happening on AMC...
Complaint comments Read comments Complaint category Washing Machines

IFB - Washing Machine complaints not addressed from past 2 months

User
 pmajhwar on Jun 28, 2015
There's a spark seen in my front loading machine and drum has one of the parts come off. Sparks can be dangerous as it can lead to fire but IFB is totally inconsiderate of this fact and ignoring customer complaints. I have been raising complaints for my IFB, 7KG digital machine from past 2 months and here is the history of these complaints. Complaint numbers: 15462762, 15497617, 15789651, 15660369, IFB keeps giving me new complaint numbers and closes previous one without resolving. I was provided with 2 phone numbers : 08026574746 (no one picks) and other one (+919964199888) which gets...
Complaint comments Read comments Complaint category Washing Machines

IFB - MCB complaint

User
 chadish karthick on Jun 28, 2015
i have purchased IFB washing machine during aug-2014 along with MCB voltage control.Now i am facing some problem while switch on the machine, MCB automatically changed from green to red within 2 min. i tried with some other plug point but same problem occurred.Kindly solve the problem as soon as possible...
Complaint comments Read comments Complaint category Washing Machines

IFB - water leakage issue not resolved even after multiple complaints

User
 manishashindev on Jun 27, 2015
I have Ifb elite vx 7 kg washing machine still under warranty. There is water leakage problem introduced by Ifb thane service center- Datar service center engineer when he had come to replace PCB . for water leakage I have registered complaint 3 times but still problem is not resolved. Customer care only puts reminder in each new complaint. Executive says no further action can be taken. Executive gave me branch coordinator number named preeti, her phone is continuously busy. Service center is not able to resolve the issue. This is causing frustration to me as I m not able to use machine from...
Complaint comments Read comments Complaint category Washing Machines

IFB - Incorrect Material Supplied

User
 BIMAL KUMAR KARAN on Jun 27, 2015
I have purchased one new microwave on 21st June. Your Service enginner Mr Vishal Visited(Mob No-9911631911) for installation at my address and found the grill stick is small. I talked with both dealer and your service enginner for replacement. But no body provided responded. Today I received a call from your IFB co-ordinator named Mr Avdesh ( ph- 0120-4164645) that is stick which is provided by you correct. This type of attitude of the staff and service is not at all acceptable. I want my money back and don't want to use this product...
Complaint comments Read comments Complaint category Appliances

IFB - Microwave oven not repaired in spite of complaint registered

User
 Rajan S on Jun 26, 2015
Our Microwave oven cavity needs to be replaced and we lodged a complaint on 30/4/2015. The complaint no is 1100303125. So far no action has been taken. All our phone calls are not getting the expected results. We really did not expect this from an International organization like IFB. Please change the cavity or exchange the oven as it is still under warranty period. Our customer no is 3699929. We purchased the oven on 20/1/2013....
Complaint comments Read comments Complaint category Appliances

IFB - Till today no one has attended for demonstration of new IFB WM

User
 MahadevSastry on Jun 25, 2015
I have taken new washing machine on 05-05-15. Due to my transfer I have not called the demonstrator till 06-06-2015. But I have requested them to come on 08-06-2015 to Upper Sileru Project site camp, Andhra pradesh but till now no one has come. Is it the way to deal with the customer. Till now I have not used the IFB WB. Kindly send urgently....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - repair on stuck laundry

User
 divyakalapala on Jun 25, 2015
I RajKamal purchased an IFB Sanorita Aqua 8x model washing machine having Bill No-SE-1793 on 4-Aug-2014.It stucks Laundry from last 2 days..I called customercare for service but no response from them..so please kindly send your service representatives to rectify our problem...
Complaint comments Read comments Complaint category Washing Machines

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