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IFB Customer Care

IFB Industries

Vanasthali Appartment, Gomti Nagar Extension
Lucknow
Lucknow District
Uttar Pradesh
India - 226010

Customer Care Phone Numbers and Contacts

Phone:+91 88 5376 9434
 +91 33 3048 9299
 +91 33 3048 9219
Mobile:+91 81 2747 1352
Fax:+91 33 3048 9230
Registered Address:

14, Taratolla Road,
Kolkata
West Bengal
700088
 

IFB Complaints & Reviews

IFB - IFB Washer 9kgs and Drier 7 kgs stopped working request for replacement

User
 Hammiyala Camp on May 27, 2015
From K.M.Karumbaiah Coorg Trails Main Road Madikeri – 571 201 Kodagu Karnataka Email: karumbaiah09@gmail.com Mr. Karthik Area Sales Manager IFB, Bangalore Sir, Sub: Complaint regarding IFB Front loading washer 9kg and drier 7kg machine model supplied by your company on the 26th of June 2012 This is to bring to your kind notice that I had bought a IFB washing machine cum drier 9kgs Model number 8903287000386 from your showroom in Mysore. Ever since I bought this machine it has been coming for repair. Several times the board was changed. But still the machine would vibrate like mad....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Washing Machine not working despite recent repairs done

User
 Santosh Maheshwari on May 27, 2015
Dear Sir, This is with respect to my ongoing complain ticket number 15618678 regarding complain of my 5 kg automatic washing machine purchased and also AMC done for the same vide receipt no 101516/ 002154 dated 03052015. The technician repaired the machine and charged some 3300 for a part and also suggested us to go for AMC during that time. Within a week after the repair was done, the machine went dead again and we had to face a troublesome time. Though we tried to register several complains, your technician is saying that the repairs can happen only after 90 days of AMC which is not what...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

IFB - No Installation of IFB microwave oven

User
 ssmanderna on May 26, 2015
Sir I purchaged One microwave oven through flipkart but the installation of the same was not done by the company rep because item was not purchaged from dealer from Bhiwani.Thanks for patronizing IFB. Your ticket No. is 15589141. IFB representative will visit shortly. For assistance please call 18604255678(MTNL/BSNL)/39004321. Above said is my no and after waiting long time and reminding many a times to IFB which was also not a toll free number spent almost 40 rs and result is zero. Further I purchaged this for giving gift but without checking the serviceability of said item due to IFB same was...
Complaint comments Read comments [1] Complaint category Appliances

IFB - HARASSED BY IFB, PRODUCE DEFECTIVE PRODUCTS

User
 somyaag on May 26, 2015
I would like to notify you that I have been HARASSED by IFB since I have bought its AIR CONDITIONER. Installation engineer came on 09.5.2015 for the installation. We launched complaint on 11.05.2015. my ticket no is 15531397.It came out to be a defective product with defective fan motor it didn’t worked properly for even a day after installation .It has been 1.5 months gone and our new split AC is like scrap for us. They just only need money and no responsibility of defective piece. Everytime I called customer care they give excuse “ your problem will be solved today”. My mobile no. Is 9829292296....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - problem not resoved

User
 drganapathy on May 26, 2015
Dear sir/madam, this is DrGanapathy with IFB service customer ID of 3849849. I have given a complaint regarding my IFB senorita plus washing machine 2 weeks ago. A guy from Nagaraj came from Swayam Solutions Chennai. Somehow he started the machine. he told filter needed to be changed and machine has to be cleaned. Done. He charged Rs 2600. But machine never stopped. It wascontinuesly running. I called him. He never turned back. Then I called Swayam Solutions. They never sent anybody in time. Now I booked fresh complaint after my holidays yesterday morning 11.28am. My ticket number is 1100371774....
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

IFB - damaged product

User
 Aditya Sondhi on May 25, 2015
We have purchased Dish Washer make IFB Model No Neptune DX from your Reliance Retail Ltd Store of South Avenue Mall, Naramda Road, Jabalpur vide CIN No UD1100MH1999PLC120563 dtd 06-12-2014 through Sales Man ID No.60084946. I would like to notify you that I have been harassed by IFB since I have bought this machine. Installation engineer came on 25.12.2014 for the installation which is protracted for a reputed company like you. At the time of installation the machine was found to be damaged, we didn't showed any grievance at that time and trusted that the machine will be replaced soon. But...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Negligence

User
 jeffrey lo on May 25, 2015
I have made a complaint that my washing machine is not working on 10th may, 2015 (Complain number 15510837), a technician came and inspected the it but the issue was not resolved and we never heard from you again. We have been calling customer care endless number of times and you always told us that someone would arrive. On 22nd may, 2015 we made the complaint yet again(Complain number 15595576). You assured us that the issue will be resolved in "24 hours" and yet no one has arrived to fix our washing machine. I kindly request you to do something about this....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - very poor service

User
 Twinkle Zubair on May 23, 2015
My registered mobile no.09415798451.i have complained atlest 10 times for my microwave owen 20pg3s model.its panel botton not working. Nobody visited from ifb .i am totally irritated. I will never buy ifb product and also not suggested to my friend and relative....
Complaint comments Read comments [1] Complaint category Appliances

IFB Washing Machine - product under AMC - machine not working - complaints call not responded both by customer care & local dealer

User
 hanumavp on May 23, 2015
Honoured Sir, I respectfully submit that I am s consumer of IFB washing machine, senorita plus model number. The machine is under AMC. Customer ID No. is 1690248. Last complaint ticket No. is 1100355103 booked on 19.05.2015. My mobile No. is 9842603646. The Machine is not working for more than a fortnight. The IFB customer care & local dealer, Sasi Enterprise, Koothapakkam, Cuddalore-607 002 are reluctant to rectify the defects of the machine. I have been struggling with them. Even the call is not picked up by the Proprietor Mr Subramanian whose mobile No. is 9944436100. After the 1st complaint...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - I have complain on toll free number last 15 days ago

User
 Mehra Ajay on May 22, 2015
Sir, I have complaint regarding my IFB Front Loader Machine at least 15 days ago. Your representative told me that I have attend complaint at your door. When He saw the machine he told me roughly about the repairing. I agree all his condition. He told me you have to first complained on customer care no. then my customer care informed me to take that complained then I come with spare parts which is used for taking that complain on my home. But I wait for your representative but he is not attending the complained till that date. Then I call to the customer care number today again then she...
Complaint comments Read comments [1] Complaint category Work at Home, Part Time Jobs

IFB - HORRIBLE SERVICE FROM IFB

User
 Anup Thomas on May 22, 2015
I have registered a complaint on 18th of April, complaint no 15356732 . Almost one month now, none of the technician has visited my house or called me. I am calling the customer care on a daily basis, they promise to fix it soon, but nothing happened . They closed the ticket without solving the issue . I came to know that they closed the ticket and registered a new complaint . Today they closed that too and registered another one . What a pathetic service ?????...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB Washing Machine - Worst response for customer complaints

User
 Vandana215 on May 22, 2015
I gave a complaint 15491140 on May 7th and it is closed without explanation. Again I raised a complaint 15568544 on 18th may which fell on deaf ears. I'm calling customer care everyday and they give me their usual "we regret for the inconvenience" dialog. I'm getting a new contact number everytime and most of them are not reachable or the person does not respond promptly. I'm completely fed up of this ABSOLUTELY WORST CUSTOMER SERVICE. My issue is pending for almost 3 weeks and I'm not getting any updates from IFB people. I ADVISE COMMON PEOPLE NOT TO BUY ANY IFB PRODUCT BECAUSE WHEN YOU BUY THEY'LL...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Not provide AC servicing

User
 Shradhanjali Sethi on May 21, 2015
Respected Mam/Sir, I would like to take your consideration on complaints # 15537057 (15/05/2015)& 15560808 (17/05/2015) as It has not been resolved yet although I received feedback message so how can we give feedback if it is not resolved yet. Every time we are getting excuses that executive will go within 24 hour but they are giving fake status. Technician # 9556564599 (All the time giving fake excuses they committed to send the technician today (21/05/2015) but at the end of the day they have not send the technician) Anyway I just want the AC service for (water leakage & No cooling...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - your service never on time.

User
 fooled by u on May 21, 2015
It's been 10 days since I filed a compliant in your customer care service. 2 guys showed up, both on different days and checked the washing machine fully and the first guy who came even broke one of the machine part. Both men promised to return in two days but yet so signs of them. Your service sucks and my clothes at home stinks. Every time you send a different man to check the machine and he sends other men after 2 days who has no idea what is wrong with the machine. why can't you guys send same person on time to solve our problem. The second guy who suppose to come in 2 days as not shown his...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Detergent is drained with water from IFB Front Load 6kg washing machine(3 months old)

User
 smsachinmittal on May 21, 2015
I had purchased IFB 6kg Front load fully automatic machine 3 months back and since the time of purchasing, it has issue that detergent is not fully melted in water and drained out along with water due to which clothes are not washed properly. We are using Surf Excel matic (Front Load) as suggested by IFB. I have made many complaints to IFB, and two engineer had also inspected the machine and said that there is no issue with the machine, while detergent particles are clearly visible. Please resolve it at earliest. My contact number is 9717772624...
Complaint comments Read comments [3] Complaint category Washing Machines

IFB - Complain no 15449306 of 1st May resolved on 8th May without Washing machine made functional and next complain still pending unresolved

User
 drsatyabrata on May 21, 2015
Dear Manager, Our IFB washing machine (model executive plus) on AMC with Customer ID -2598426, is unusable since 1st of May 2015. The complain No-15449306 made on 1st May, was resolved on 8th May, with machine not working and dysfunctional yet. When contacted same day the IFB technician Mr Chandan who had resolved the complain with a dysfunctional machine, asked us to give one more complain so that a senior technician can come and help, that we did again with complain no-15507282 with IFB service center dated 9th May, but not respite till date. Both the complains are still not resolved...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Without attending the Case Service Engineer Closed the Complaint no.15449359 &15541110

User
 Sangita Prakash on May 20, 2015
Without attending the Case Service Engineer Closed the Complaint no.15449359 &15541110 respectively Washing Machine door lock Problem since last Two months. Now we are logging the case with consumer court Sangita Prakash Mobile no 9899383573...
Complaint comments Read comments [2] Complaint category Appliances

IFB Appliances - No one to install product or attend to lodged complaints.

User
 me_kushagra on May 20, 2015
So the problem is, that the IFB customer care seems to have been trained only to make phone calls and not resolve issues. Complaint number 15566978 was registered 3 days back. A delayed delivery and then no one for product demo and installation. And then the delivery guy told us to not open it till the installation guy comes. Not sure how such a large company is running without proper customer support. Really frustrated now. Never buy from IFB....
Complaint comments Read comments [1] Complaint category Appliances

IFB - washing machine not working thermostat cable burnt and timer problrm

User
 Giridhar Rao Sana on May 20, 2015
I have made a complain about my washing m/c not working on16/04/15 bearing ticket no 15341745. The complain was registered again on 23/04/15 vide no 15391468 I had two faults in the m/c one being timer faulty and thermostat and associated wiring burned. The technician has visited again and changed the timer but however could not make the machine operational. On /off switch cum thermostat and cable couldn’t be replaced. The fault has not been rectified and i do not know how the complaint is closed.. Againon 11 may 2015 I have booked a complaint vide ref 15515945. But as on date...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - WORST SERVICE FOR MY WASHING MACHINE

User
 pon sai on May 19, 2015
We had launched a complaint in IFB call center 5 days ago. Till date the complaint is not attended by your service provider, Chennai.They are not ready to provide proper answer to us. They are talking very rudely. Note: company service manager(IFB person), CHENNAI also not picking our call. He is giving his mobile to some lady, she is answering he is not available. We are requesting you to get back our service contract money.Then only we will be able to throw the machine and get a new brand(not IFB)...
Complaint comments Read comments [1] Complaint category Washing Machines

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