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IFB Customer Care

IFB Industries

Vanasthali Appartment, Gomti Nagar Extension
Lucknow
Lucknow District
Uttar Pradesh
India - 226010

Customer Care Phone Numbers and Contacts

Phone:+91 88 5376 9434
 +91 33 3048 9299
 +91 33 3048 9219
Mobile:+91 81 2747 1352
Fax:+91 33 3048 9230
Registered Address:

14, Taratolla Road,
Kolkata
West Bengal
700088
 

IFB Complaints & Reviews

IFB - No response from IFB

User
 Manikandan Chandrasekaran on Mar 3, 2015
I have filed a complaint around early February there has been no response yet. I keep on calling customer care and service center. But, nobody showed up. When I filed the complaint, my washing machine was under warranty. But, now, it is out of warranty. My complaint number is : 14828454 Everytime we call them, they say we come today or tomorrow and never show up. I am seriously fed up calling them again and again. I have decided not to recommend IFB to my friends and also not to get IFB when I plan to buy a new one. Seriously, Does IFB thinks they can maintain the customers with this kind of...
Complaint comments Read comments Complaint category Washing Machines

IFB - Complaint 3 times issue not resolved

User
 sukhvinder gill on Mar 3, 2015
Dear Concern, I have a Microwave of IFB – their service is pathetic. IFB Model – Microwave (MW 30SC3) Issue - When we operate the system after few seconds my main switch gets tripped. 1st time I called IFB care on (18604255678) in the month of January & I have not receive any complaint number. Service engineer had come and unable to resolve the issue remain the unit unscrewed. 2nd time I logged complaint on 16th Feb Ticket no – 14929969.Engineer did something remain ok for a day 3rd time I logged complaint on 27th Feb Ticket no – 14988209 Still awaiting for engineer to come and...
Complaint comments Read comments Complaint category Electronics & Appliances

IFB - reparing of Microwave Owen

User
 t.ajith kumar on Mar 3, 2015
My Owen has been out of order for nearly a month now.I registered a complaint over phone to ur customer care no .In reply to the same i got a ticket no-1100119602 on 21st February.Two days after a person from the local service centre phoned me .It was a working day.Since me and my wife are both employed i told him to come either before 10 am or after 3.30 pm.He objected it.So last Friday I took half day leave and informed the person in- charge of the local service centre to send a man that time .He assured me to do accordingly.But unfortuneately no one turned up.So next day(Feb 28) i took a full...
Complaint comments Read comments Complaint category Electronics & Appliances

IFB - Unacceptable Behavior by IFB Engineer: Complaint No: 14807040

User
 kavita10 on Mar 3, 2015
Dear Sir, I have a IFB Dishwasher and washing machine. Recently my machine had scaling problem for which the technician suggested to put a scaling filter. As per his suggestion we purchased and got warranty for one 1yr and in 3 month only we started facing the problem. Another technician came by name Madhu who misbehaved my maid and also charged double the price of the product without giving an invoice and also asked for the petrol that he had spent coming to my house.From the 2 mails below you will get the whole story of my writing to you. I have a complain against Shri Nidhi Enterprises...
Complaint comments Read comments Complaint category Appliances

IFB - General service

User
 LUCAS A on Mar 3, 2015
I requested to your customer care regarding my Split AC General service. They provided Ticket no. 1100145507 on 01-03-2015. Now itself, that General service not yet completed. Many times, i followed your customer care but, they are not responding properly. All the times, they told, our applications was slow, they could not solve the problem. Every day, they told, the service will be completed on day. But not yet completed. Ultimately my problems was not solved....
Complaint comments Read comments Complaint category Electronics & Appliances

IFB - Making noise during starting of washing machine

User
 riteshmistry on Mar 2, 2015
Hello.,
I am having 6kG front loaded washing machine purchase before 6months. It is already in warranty period.
My washing making noise during starting of each cycle from many days. I have registered complain two times before many days against complain no. 14427207 & 14724916.
IFB person came to attain the same but no proper solution provided & problem is still continue. Today i have registered complain (complain no. 15038310) again saying that i need proper solution this time.

I have purchased IFB washing machine considering it is a very good reputed...
Complaint comments Read comments Complaint category Washing Machines

IFB - Washing machine not repaired

User
 siddarthareddyk on Mar 2, 2015
Dear Sir/Madam
I am having IFB Washing machine Model Executive Vx 8kg. brought in 2013. Recently it not getting started and I have given complaint multiple times my customer id 10467423. my resent complaints number 14980169, 14988905, 15034737. All these complaints not attended or if attended not rectified my machine problem.I am witnessing the same problem again and again.very very bad after sales customer care.hope through you I will get justice.
thanking you
yours sincerely
siddartha reddy
hyderabad...
Complaint comments Read comments Complaint category Washing Machines

IFB - REMINDER - III - NEW Washing Machine - installation UNSUCCESSFUL

User
 DeepsIFB on Mar 2, 2015
TICKET NO. 1100130066 Dated 25/02/2015 - No Response TICKET NO. 1100013228 - 13/02/2015 - No response TICKET NO. 12071789 dated 31/12/2014 New Machine - Date of Purchase 31/12/2014 Suitable Filter Shield not provided by IFB Installation unsuccessful. Not used so far - 60 days over DEEPA J Trivandrum...
Complaint comments Read comments Complaint category Washing Machines

IFB - Damage during installation of ACs

User
 anilsachdeva on Mar 2, 2015
We have very recently purchased 05 Spilt ACs (2X2 ton and 3X1.5) all of IFB brand.The installation team has caused lots of damage in the house and now they are not confirming the likely date .Following damages have been caused :- 1.During installation they have damaged one of the shandilya's of our draing room.We have a pair costing more than Rs 60, 000/-.The pair needs to be replaced due the damage caused by their team. 2.While installing AC in one room they have broken the wall of another room.The bricks have come out and it needs to be repaired and painted again.Process is costly and time...
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IFB - Washing Machine gets very frequent problems (IFB Digital 6.0KG)

User
 Prakash.dakoji@gmail.com on Mar 2, 2015
Hi, We have bought IFB washing machine (Digital 6.0KG) in 1998. From the time we bought, the machine keeps on getting problems. In last 6years, we have given complaints more than 40times. Whenever, there is a compliant, the service people used to take not less than a week to rectify the problem. Once they fix and go, some or other problem comes within 1-2months. It will be like a torturing. No proper response from any of the service persons; neither service person nor service centre is responsive to our query. We have paid AMC for 2years which is still valid for ~10months. We fed up with the...
Complaint comments Read comments Complaint category Appliances

IFB - MICRO OVEN PCB NOT WORKING

User
 Nirmal Seal on Mar 1, 2015
Dear Sir/Madam, I had brought the Microven in Dec'13 and today 1st Mar'15, within 1 yrs 3 months, 3 times same component (PCB) of same product damaged, there is a question of quality of product, such a reputed company. I have lodge a complain on 26 th Feb, my ticket number is 14981839 . Your representative talked with me over phone and ask for visiting fees, service charge and component cost extra because its warranty period over, I told him the fact, After that he told me that he will call me on later. Till date I did't get any call from your side. Please do the needful at your end and solve...
Complaint comments Read comments Complaint category Electronics & Appliances

IFB - Pathetic Response from Local (Ahmedabad) Customer Care Service (IFB Washing Machine)

User
 Kirit S on Mar 1, 2015
Its almost 9days and 4 visit by company man now, the problem is not solved and specially the behaviour of the concern people at Local office is pathetic. Complain Registered No.@ HO (1) 14959582_ Dated:21/02/2015 (2) 15027081_ Dated: 01/03/2015...
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IFB - Service request - pending for 15 days

User
 Lakshmi.GKV on Feb 28, 2015
Product Name is Senorita Plus. My Customer ID #498667. We are under AMC. My Complaint No. 1100098462/13.02.15. We are facing problem with our above washing machine for the past six to eight months and nature of complaint is that the cloth were wet even after intense spin dry and further, while washing, the drum is shaking violently with heavy sound. Even after repeated complaint, the technicians were not properly diagnosing and solve the problem. The technicians are more interested in selling products like soap powder, de scaling powder etc, than attending the complaints. After the recent complaint...
Complaint comments Read comments Complaint category Washing Machines

IFB - With no reason IFB kept my complaint on hold

User
 Ramesh Cherukuru on Feb 28, 2015
I have logged a complaint (14947639) on 19th February to resolve spinning issue. After having following-up with area manager a technician visited on 21st February and he identified the component which has to be replaced. Then he told he come back on 23rd February to replace the defected component. And no one has turned back on Monday and after so many follow-ups with Customer agent, Area service managers, a technician (not the same one visited earlier) visited on 26th without checking the issue with the technician who visited already. They themselves bought one component and again told they will...
Complaint comments Read comments Complaint category Washing Machines

IFB - NOT REPAIRED PROPERLY

User
 Grace Jency on Feb 28, 2015
Sir/Madam, I'm grace from coimbatore.. Out ticket number is 1100115781. Actually we are facing lot of problems with the IFB washing machine that we have purchased very recently especially with the customer care service.. Actually we gave a complaint because the machine was not washing properly the technician came and told that the mother board has to be changed.And he came and changed the mother board. And he made us to purchase a stabilizer for Rs.1300 telling it is because of this the mother board has got damaged and we should get it.. Still after that the machine did not function properly.....
Complaint comments Read comments Complaint category Washing Machines

IFB - Washing Machine - Purchased on 31/12/2014 - Not installed fully

User
 DeepsIFB on Feb 24, 2015
Sir/Madam, I am from Trivandrum, I have purchased a washing machine from IFB, Pattom, Trivandrum on 31/012/2014. At the time of installation we came to know that the filter cover" the shop provided was not suitable. Hence the installation is incomplte. I called several times and went to the shop. They informed me "it will be replaced soon". We have not yet stared using. I booked my complaint one month before and still no response. Is this the way of customer satisfaction? Is this the way of behaving to a new customer? So please look into the matter seriously if possible. I will never...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Compony man

User
 Raj423 on Feb 22, 2015
i am from Chandigarh and had complaint against Dinesh and Gagandeep both are in service and they don't have manners to speak with coustmers.i want my ifb washing machine repared but they dont treat as a human being.is this a reputated company employees I don't think so. after mailing you I wait for reply in two days after that I go to consumer form and also lodge complaint by name against both your emp...
Complaint comments Read comments [1] Complaint category Employees

IFB - IFB service worst - mind torturing - no peace of mind

User
 arulpandiyanaugustina on Feb 21, 2015
IFB customer id - 328854 RESIDENCE ADDRESS - 182A, 22nd avenue, banu nagar, pudur, ambattur, chennai- 600053. tamil nadu contact no. 9042865084, 044-26861317 facing problem for the past 2 years. water not draining. drum problem. board problem. technicians visiting are only sales promoting people. not attending problem accurately. dodging . convinced problem will be solved after taking AMC. took AMC for two years. 31.10.2014 to 30.10.2016. invested rs. 4719. still problem not solved. mind torturing. ifb minting money. ditching customers. not attending to calls. followup worst. no expert...
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IFB - complint no 1100054548

User
 Felixortho on Feb 19, 2015
I made complaint about a month ago{28/01/2015}. Till date the problem was not solved. I phoned more then 10 times. No good response. Let me know whether this is your way to respect a costumer? I am polite only because of your company name IFB. Very very poor response in Pondicherry reg. Services, . They are only forceing to make AMC and collecting money. After that they are not even considering as a human being. Do need full. Failing which I will approach media and legal assistance .Please note My machine is under AMC....
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - Wash quality issue and cloths got damage . Complaint No: 14463417 & 14513656 Logged date 13/12/2014

User
 sridhar gv on Feb 19, 2015
To, Date: 19/02/2014 Customer Service Head. IFB Industries Ltd. L1 Goa. From, Sridhar G V 1085, 6th Cross, 1st stage, Rajivnagara, Mysore. Karnataka. Hello, IFB Washing Machine issue. Complaint No: 14463417 & 14513656 Logged date 13/12/2014 New Complaint No: 14897083 Logged on 11/02/2015 I have re-logged a new complaint as the issue is not resolved, as informed in previous letter (Dated on 17/01/2015) no action has been taken they took the machine for repair to office and returned the machine after two days with...
Complaint comments Read comments [2] Complaint category Washing Machines

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