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IFB Customer Care

IFB Industries

Vanasthali Appartment, Gomti Nagar Extension
Lucknow
Lucknow District
Uttar Pradesh
India - 226010

Customer Care Phone Numbers and Contacts

Phone:+91 88 5376 9434
 +91 33 3048 9299
 +91 33 3048 9219
Mobile:+91 81 2747 1352
Fax:+91 33 3048 9230
Registered Address:

14, Taratolla Road,
Kolkata
West Bengal
700088
 

IFB Complaints & Reviews

IFB - Paid for service till 2015 and now no response from IFB service centre

User
 Belavijay on Jul 23, 2014
I have paid for a servicing for my IFB washing machine till 2015. My machine has stopped working since 17th of July and I was told the technician would arrive within 24hrs. No response from IFB service centre despite calling multiple times. Every time I call the concerned person I'm told that he/she is on leave....
Complaint comments Read comments Complaint category Washing Machines

IFB - Complaint registered during AMC period

User
 jayashankar ms on Jul 22, 2014
Compaint registered during AMC period, executive visited after 20 days.He then told us that a part has to be replaced and should get it ordered and takes 2 weeks.
He did not turn up after that. Now AMC period is complete and when called up they are saying that franchisee has changed and they are unaware of the status.
Please ask the new franchisee to look into the matter.

SHIVASHANKAR PILLAI K
KAVERI HOUSE
KUMARANALLORE P.O
KOTTAYAM
KERALA
INDIA...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Not satisfied with your services as complaint number 13210162

User
 MPVA on Jul 22, 2014
Dear Sir/Mam We are completly unsatisfied from your product as given product no. IFB 1ACS18AK3TC purchased on 25/04/2014 is not working . Although we have sumited various complained against it but no body comes to us if either come then he do nothing for us. This is our last request to you either change our ac or do any suitable process till 25/07/2014 otherwise we will complaint in CONSUMER COURT against you for this. Thank You so Much...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - Washing machine service and repair

User
 robbin84 on Jul 22, 2014
Hi, My washing machine is not working, and we raised a complaint with IFB customer care. A technician visited our home, and said, it will 3 days for him to get the required parts. After that, no one turned up. We have spoken to Mr. Ravi and Mr. Suraj ( Branch managers). Phone number 7483151998. Suraj assured me that, he will ensure the washing machine will be repaired, however despite repeated calls, IFB is not responding, and no person has visited the home. Our ticket id is 113342522 I want to a case in consumer court against IFB against this harassment....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Poor response in service

User
 ankith.t.a on Jul 22, 2014
My complaint no is 10069569. I had registered a complaint regarding the washing machine on 11th July 2014 and on 12th July a service executive came an checked it and told the bearings have been worn out and need to be replaced.We have AMC and is valid till 11th Nov 2014.On 18th July I went to there office(KARTHIKS -INDIA, Trivandrum) and enquired about it. They told me that the bearings have arrived and they will send a staff the next day.19th July I called them and they said staffs are not free and will let me know. 21st July I went to their office again and enquired and they are saying that they...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - Extremely ignorant and irresponsible attitude of service people

User
 swatitakiyar on Jul 21, 2014
Respected Authority, I, Manoj Kumar Takiyar, have an executive plus washing machine of IFB which has an AMC done for it. The machine had lately started troubling with extreme noise which I had reported to the service centre on last Friday; 11th July 2014. No service person visited for next two days hence, I lodged a complaint again referring to the last one. Still no response came, only at the third complaint did a service person turned up on Tuesday confirming there was some problem with the bearing of the machine and promising to revisit and solve the problem the very next day, which has not...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Terrible customer service

User
 ansuifb on Jul 20, 2014
Purchased ifb washing machine in the month of september. Start facing problem after 6 months. This time gave a cal on 13.07.2014 and sais its urgent! The next day technician visited and said to check plug point and went away. The case was not resolved.So again i made a call on 16.07.2014. Again they lodged a complaint but no technician came. Again i made a call on 19.07.2014, they said the case was closed and again they lodged a complaint by sending a mail to me where they said technician will visit shortly. But again they didnt turn up. I am totally annoyed with their customer service. I have a...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - IFB Service Center - KBA Service center Bangalore - IFB Field engineer spoiled the washing machine. Nothing is working

User
 damu409 on Jul 19, 2014
I have raised Customer Ticket#13338939 to fix the sound issue on high spinng of my washing machine. One service guy from KBA Services(Hosa road Bangalore) 9620695356 - Ragavendra, came to my Residence & didn't fix the issue & spoiled my washing machine. Which is not at all working now. Escalated this issue to his manager 9663210313 - pradeep & Service center Head 8095711608 - ragavendra. They didn't responded well & not picking the phone from next day. Tried to escalate the same to regional head 9379532260 - vignesh, But, this guy not picking the phone. Please...
Complaint comments Read comments [3] Complaint category Washing Machines

IFB - New Microwave not working, Service Centre not taking any action

User
 sarkar.monalisa on Jul 19, 2014
We have bought an IFB Microwave in May. It stopped functioning two weeks back. We have registered 2 complaints through customer care. Technicians came and did some temporary fix and resolved the calls. The microwave now makes unusual noise and emits burning smell and does not warm up. The customer care people say they cannot replace the appliance and service center should be doing that. Service center people are relunctant and they misbehaved with me. I have logged two more complaints through website and through customer care. I do not see any concern from IFB and they are not ready to replace the...
Complaint comments Read comments [1] Complaint category Products & Services

IFB - complaint in IFB customer care

User
 praveen67 on Jul 18, 2014
i have raised a complaint in IFB customer care a month before about our washing machine and after a day one person from Chennai service station came to my home and take a look at the machine and he told there is a rat bite in the main wire which is getting connected to the board and we will replace.Then he said about getting insurance of the new board and he cost me rs.4700 and the voucher number is 12934.Then he said that the board will come after 10 days so that we can replace it.He hasn't come till now. After 20 days i again made a compliant regarding the replacement and my complaint...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Negligence from IFB.

User
 HarishPambavasan on Jul 17, 2014
i have raised a complaint in IFB customer care 2 MONTH before about our newly purchased washing machine (Front load – 6 KG) and after a week one person from Chennai service station came to my home and take a look at the machine and he told there is a rat bite in the main wire which is getting connected to the board and we will replace. Then after 3 person came to inspect and confirmed board is the problem and will replace it. One person again came on15-Jul-14 to replace it, unfortunately he said the board is not matching with our IFB machine. Hence he took the board to his service centre and called...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - Washing Maching not working

User
 nankas on Jul 16, 2014
Sear Sir I have used your Front lodad washing machine and complained to your local service center in Kota Rajasthan.My booking No. 13319472 Dt. 10 July 2014. I have also your AMC customer. My AMC last date is 17-7-2014 but still that my complain not attend. Please note that after 17-7-2014 you are attend the complain and charge of maintenance I will not responsible for that....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - complaint against dish washer

User
 yatin kohli on Jul 15, 2014
I bought a IFB neptune dx dishwasher . Since 1 month i am facing a problem in it. I have complained against this a lot of time but i dont get any type of satisfaction. It is still not working . And i am very much frustuated . They always say tomorrow tomorrow for the replair but never done. Kindly take some action or i will file a case in consumer court....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB - Service Unavailability

User
 harish dp on Jul 14, 2014
Its 3 years since we purchased IFB Front Load Washing machine and not even a single time the service provided. Now the machine is partially functioning and makes lot of noise and sometimes stop working. Though the company quotes for 4 years warranty I am completely dissapointed with the product. thogh I got reply from web_support@ifbglobal.com saying their service person will revert back, after logging complaint online no one bother to contact us after 2 months of the reply. I approached IFB Care near to my place. But the response we got from them was really shocking. I request you to suggest...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - continued problem not rectified in Top loader washing machine

User
 J.Manuel on Jul 13, 2014
Washing machine water inlet not working even after several visit by service executive.Even after advice of service executive the washing machine was shifted from first floor to ground floor, water inlet not working. Kindly send a qualified service executive. J.Manuel....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - washing machine service

User
 Kistanna S on Jul 12, 2014
my washing machine is not working properly. I rquest you please come and rectify the fault. address; 87/1109-6-j, nagireddy revenue colony-2, near ramachandra mission, shakunthala kalyanamandapam, kurnool-518002 andhra pradesh mobile.no:9440903579...
Complaint comments Read comments [3] Complaint category Washing Machines

IFB - no response even after giving a written complaint

User
 samysmarty on Jul 12, 2014
iv given a complaint to ifb regarding our microwave oven. we have been facing problem with it since the date of purchase n we have taken that matter to the ifb service centre immediatly asking for replacemnt. a horrible & big ound was comin from the oven to which they have sent a technician who couldnt solve the problem and he sent another person, even that person couldnt solve the issue and he sent another person who opened the case and bent some or the other part and the sound stopped coming for few days and after somtim, the problem again started. till date that problem wasnt solved and 2...
Complaint comments Read comments Complaint category Appliances

IFB - 10 days with service centre

User
 arunabandhavi on Jul 12, 2014
10 days they kept in service centre and after bringing back it failed with in one day. From 20 days washing machine is under repair and still problem exists. every time we call 2 days is the answer. please let us know whether the problem is with the machine or the ifb technician......
Complaint comments Read comments [2] Complaint category Electronics & Appliances

IFB - Complaint for repairing IFB Washing machine

User
 Banalata on Jul 12, 2014
I have registered a complaint for my Executive Elite washing machine for spinning problems and vibration during washing through customer care but again the same problem is cropping up.Also our washing machine is in AMC.Please do the needful. Regards Banalata Dash 9437604212, 8895475573...
Complaint comments Read comments [2] Complaint category Washing Machines

IFB - Ifb ac not working, quality of service is even worst

User
 Anas21 on Jul 12, 2014
Hi,

My IFB customer ID is 3345281.

I bought an IFB AC about a month back. It never cools as normally ACs do. I thought it to be because of temparature soaring to 45+ degrees.

But it wasnt the case. As the temparature dropped to 40s and 30s, it got worse with time. Now it never cools during the daytime. During night, it cools to the extent that i do not feel hot. Does an AC works like that??

I registered a complaint. The person only visited once. At the second complaint, he did not came by himself but instead sent some non authorized person...
Complaint comments Read comments [3] Complaint category Electronics & Appliances

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