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IFB Customer Care

IFB Industries

Vanasthali Appartment, Gomti Nagar Extension
Lucknow
Lucknow District
Uttar Pradesh
India - 226010

Customer Care Phone Numbers and Contacts

Phone:+91 88 5376 9434
 +91 33 3048 9299
 +91 33 3048 9219
Mobile:+91 81 2747 1352
Fax:+91 33 3048 9230
Registered Address:

14, Taratolla Road,
Kolkata
West Bengal
700088
 

IFB Complaints & Reviews

IFB - AC complaint not resolved yet--complaint No--15800729

User
 Navin12345678 on Jul 3, 2015
I have got error E6 on display, I have logged a compliant (15800729) on 20th june, technician visit and said there was no problem but next day the problem again occurs then the engineer visited on 29th then he said the PCB was faulty he will order. I have do the followup but no one take action and now even the zonal guy are not picking calls. please take some action....
Complaint comments Read comments Complaint category Electronics & Appliances

IFB - IFB Washing MachineWater Filter

User
 gvs_suresh on Jul 3, 2015
I have bought filter for washing machine. Technician installed. But later i found water is still salty. In general service technician found filter not working and asked me to register complaint. I made complaint on 27jun15, still today no response. I am in bangalore...
Complaint comments Read comments Complaint category Washing Machines

IFB - water not taken

User
 vasujoka on Jul 2, 2015
Dear sir, we paid 6000 for my ifb washing m/c on 8-5-15, and i log the call on 14-5-2015 water not taken, your engineer visit and says water valve blocked need to replace but after 1 month only they replace spare because amc applicable after 1 month only, they close the call. and again we log the call on on 9-6-15 complant no 15721549, still my problem not closed no one attend the call, and toll free people give rajahmundry office phone no and vijayawada office phone no but they not respond, please repair my washing m/c ....
Complaint comments Read comments Complaint category Washing Machines

IFB - defective machine

User
 herale on Jul 2, 2015
poor service available for IFB washing machine. everytime machine come to repair i think it is defective from the purchase. machine work for 1 week after service but it will not work after that. we made complaint in shop and they reply in after some time, that to in useless manner. i'm tired of this IFB machine really. they took lot of money for changing parts but after a week it will again become useless machine. it was about only 4 years of purchase. i can provide proof of all the charges they made and the poor services they offer. provide refund of the machine. everytime we make compliants...
Complaint comments Read comments Complaint category Washing Machines

IFB - Cheating

User
 Bijay chandra Sarma on Jul 2, 2015
IFB Guwahati dealer(phone no.9706685248) promised me to give one washing machine of Rs 32000.00(aprox) with a summer discount of rs.5000.00 in exchange of my old IFB washing machine.accordingly i paid a cheque of rs.27000.00(dt.22.06.15) .but instead they have sent an old manufactured washing machine that cost only 24000.00(aprox).i have not yet installed it.sir, i need your help.they are cheating me.now i want to return it to the company or i want a washing machine that costs around 32000.00 in the market.hope you will kindly settle it ....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB - Pathetic Service from IFB

User
 ranjit.krishnan on Jul 2, 2015
Hello there, I had registered a complaint on 3rd June 2015 as my IFB washing machine had stopped working, since then there was 4 visits by the so called service engineer to resolve the problem, but the problem was not resolved, I have taken an AMC from IFB and its of no use, they local service person (From Lucknow) has stopped picking my calls (Mr. Amit 9807442020 and Dinesh 9807704725) and when I call up the call center they either tell they will follow up or their stupid application is not working to look into the issue. I am unable to wash any clothes from past 1 month, due to these irresponsible...
Complaint comments Read comments Complaint category Washing Machines

IFB Washing Machine - poor service and warranty is not provided

User
 Radhika Venumbaka on Jul 2, 2015
As the IFB Senorita Glass for the door was broken and 1 month was over but still not yet attended any sevice eventhough you will tell that within 24 hours service will be done. And also door glass was not covered in insurance and it got broken by itself without any physical damage. It is companies fault. And spares are also not available with the service people that are telling that it will take 3 days to replace the door glass....
Complaint comments Read comments Complaint category Washing Machines

IFB - No response from IFB people even after repeated complaints

User
 Akhtar Zaman on Jul 2, 2015
The customer complaints at IFB is one of the most pathetic. I have complained about an E6 error in my Digital washing machine, the complaint number is 15827596, raised on 23-June-2015. Even after more than a week, the so called technician says they will come and fix the issue, but no response. Contacting Area Manager, Mr. Rahul ( Mob# 9379515482 ) didn't help either, as he knows only one line, "I will call you back in 5 mins", which never happens. IFB was once a very good quality product, but now a days it's horrible, i believe a local machine would be much better that so called IFB. This is...
Complaint comments Read comments Complaint category Washing Machines

IFB - 15842201 - Mishanding by technician

User
 Manushi gupta on Jul 2, 2015
I had request for general servicing on 25th June 2015. After following up so much a technician has visited my home yesterday (1st July 2015). But during servicing inlet pipe got broke because of technician's mishandling and when I confronted him he started giving excuses like it was already cracked etc. though before starting servicing he neither even informed me regarding the crack nor I had any leaking problem. More-soever instead of solving the issue he left in between saying Its not his fault. To report this issue I had immediately called the Customer care. They had refused to lodge the...
Complaint comments Read comments Complaint category Washing Machines

IFB - washing machine AW60-8062/6.0 Kg-Customer ID 2074037

User
 MAITREYEE MAITY on Jul 1, 2015
ABOVE WASHING MACHINE WAS STOPPED WHILE ON RUNNING CONDITION. THE MATTER WAS BROUGHT UR CUSTOMER CARE VIDE DOCKET NO.15865049 AT 10-30 HOURS ON 28/06/15. IT WAS TOLD THAT TECHNICIAN WILL ATTEND THE COMPLAINT WITHIN 24 HOURS. WHO CAME AND SAID THAT W.M. HAD BEEN MADE O.K. AT 20-00 HOURS ON 29/06/15. NEXT DAY WHEN WE STARTED W.M FOR WASHNG URGENT CLOTHES, THE W.M. HAS AGAIN STOPPED AFTER FEW MINUTES. AGAIN COMPLAINED. SAME DIALOGUE TECHNICIAN WILL ATTEND THE SAME.TEC... CAME AT 20-30 HOURS ON 30/06/2015 AND DID NOT TAKEN ANY ACTION BUT SAID THAT BOARD HAVE TO BE CHANGED ON 01/07/15, TILL DATE NO...
Complaint comments Read comments [5] Complaint category Washing Machines

IFB - Cheating

User
 vernob zubin Sarma on Jul 1, 2015
Sir/Ma'am, I am Bijay Ch. Sarma from Bongaigaon Refinery Township Dhaligaon. I got one message from IFB Industries Ltd.(Phone no. 9706685248) for summer special discount of any IFB product. I contact with the number and they promised to give me one IFB washing machine costing Rs. 31, 600 /= (approx.) and discount of Rs. 5000/= in exchange of my old IFB Senorita 5 kg washing machine and for which I will have to pay Rs. 27, 000/=. They will home deliver it to my quarter with free installation. I have been using IFB washing machine during the last 13 years and I have good faith on IFB company. On...
Complaint comments Read comments Complaint category Washing Machines

IFB - about repairing

User
 b.nagaseshu on Jul 1, 2015
my washing machine not working suddenly stopped it self and the doors are imposible to open at the time i happened to give complint and the service man came and opened and said to me that the door lock and cleaning out going pump which below the machine are damaged and we will bring the two items and instal them, they said but they havnt come yet please send the service man immideatly....
Complaint comments Read comments Complaint category Washing Machines

IFB - unethical behaviour and no professionalism

User
 Shrutika Agarwalla on Jul 1, 2015
I would not like to start with the problem I had when I bought the machine because seeing the problem I am facing today its my fault that I didn't return the machine immediately after I bought it and facing the HORRIBLE service then also. I have been complaining about the dryer purchased by us - Maxi dry for the last one week. The technician comes but finds no fault in the machine, says its the fault in the electric line. The electrician has come and given him a separate line as per his request but still the dryer is not working and yet again there is a fault with the electric line. The electrician...
Complaint comments Read comments Complaint category Washing Machines

IFB - No Technicians are responding for the complaint

User
 PoornimaKamal on Jul 1, 2015
Hi All, I have raised a complaint with customer care related to my washing machine water leakage issue on 26th June 2015. Still now, NO TECHNICIAN have addressed the issue, even no one have responded to the complaint. Everyday 2-3 times i have been calling customer care, they say that they will escalate this issue but NO ESCALATION and NO STEP has been taken from their end. They have provided service engineer number 8123233636 (Manjanna / Karthik), but none responds to the call either in whole day call. I have been using this machine since Feb'10, but i haven't faced such a bad and non-responsive...
Complaint comments Read comments Complaint category Washing Machines

IFB - AMC COMPLAINT NOT ATTENDED PROPERLY

User
 KAUMUDISAVY on Jun 30, 2015
IFB AMC IS USELESS!!! MY CUSTOMER ID IS 3022931, MY COMPLAINT NO.15857630 IS NOT YET SOLVED EVEN AFTER 4 DAYS PASSED. SERVICE PROVIDER AT HYDERABAD ( SK ASSOCIATES) DOES NOT BOTHER FOR AMC CUSTOMER AT ALL EVEN AFTER LOT OF REMINDERS.PL C DA HISTORY OF MY COMPLAINTS FOR LAST 4-5 YRS. DA AMC M/C SHOULD B ATTENDED/SERVICED/INSPECTED EVERY MONTH WITHOUT COMPLAINTS, THIS HAS BEEN SUGGESTED TOIFB FOR LAST 5 YEARS NOT IMPLIMENTED. THE BRAND EQTI OF IFB WILL BE VANISHED FROM MKT IFB CONTINUE THE SAME TREATMENT TO CUSTOMER PARTICULARLY AMC CUSTOMERS. THE SERVICE PROVIDER CALL FREQUENTLY FOR MARKETING...
Complaint comments Read comments Complaint category Washing Machines

IFB - not comlied my complaint no.15857630

User
 KAUMUDISAVY on Jun 30, 2015
Even after 4 days passed complaint not solved. It is a shame for u!!! I am an AMC customer & I should b given priority, otherwise what is the use of AMC. AMC customer's m/c should be attended every month without complaint, even u dont ask how my m/c. is working after AMC is taken. The service provider in Hyderabad is following up for AMC even the complaint is open....
Complaint comments Read comments Complaint category Washing Machines

IFB - washing machine is not working and it is under AMC

User
 surya kumar aripirala on Jun 30, 2015
washing machine is not working and complaint to local service center and they are not respond. during the update the AMC they are follow-up. But they are take care to update the machine as of day. It is all most 2 months more. Please do needful...
Complaint comments Read comments Complaint category Appliances

IFB Washing Machine - service team not rectifying the compliant

User
 Rajat81 on Jun 30, 2015
I'm using IFB automatic washing machine, which is not working since 22nd June'15. This machine is under warranty period. We have registered multiple complaints to their service center however no one is rectifying the defect. Their executive visited once, on 24th June and informed that door lock is not working. He assured to come back next day with door lock and ensured to repair the machine by 25th June however since then no one has come back. We have been following up rigorously with their service center in Noida but not getting any schedule from them on machine rectification. We have not been...
Complaint comments Read comments Complaint category Washing Machines

IFB - IFB WASHING MACHINE CUSTOMER ID:1043248. COMPLAINT NUMBER 15780023

User
 AMUDHAGANESH on Jun 30, 2015
Its been more than 15 days no one from IFB is attended to it. We have a AMC with IFB No.23820 dt 03.03.2014 for 2 years.We paid 5562. We have a digital 7kgs serial no.05-102273-08. Kindly lodge a complaint in court and I want to claim damages from IFB....
Complaint comments Read comments Complaint category Washing Machines

IFB - Washing machine is idle since last one month

User
 ILYASMC on Jun 29, 2015
Sir, I have bought IFB top load washing machine model no. AW6501SB, serial no. 17000215 on last 27.10.2014, from National Electronics, Taliparamba, kannur, Kerala and it is not in working condition since last one month . We maid telephonic complaint 3 weeks back, the local office contacted couple of times, but nobody visited or checked the machine. I feel ashamed of myself, purchasing such a product for this kind of inefficient service. My name is ILYAS and i bought it for my relatives house. Now am in Dubai. But the complaint is registered from the phone +919544150925 and customer name is Nasariyya....
Complaint comments Read comments Complaint category Washing Machines

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