IFB Customer Care

IFB Customer Care

IFB Industries

Vanasthali Appartment, Gomti Nagar Extension
Lucknow District
Uttar Pradesh
India - 226010

Customer Care Phone Numbers and Contacts

Fax:+91 33 3048 9230
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Registered Address:

14, Taratolla Road,
West Bengal
Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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IFB Customer Care related pictures (123)

IFB Complaints & Reviews

IFB Industries — Washing Machine Drum got damaged and Complaint yet to be closed

 Jy_k on Oct 13, 2015
Ticket Number: 1100821600, (in the name of Kamalesan.S) IFB Complaint # : 2326765, Date logged : 29th SEp 2015 AMC Dealer - Venkatachalam Association, Broadway, Chennai AMC Applied date: Jan 2015 - Jan 2016 Problem with Machine : Washing machine is producing too much of sound while running and when complained, AMC dealer came and verified that Drum need to be replaced. He said that he'll bring that and will replace it soon. But, then he didnt turn up and whenever we call them they say that drum is out of stock and it will come by this wednesday and so our ticket will be closed by Thursday....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB — IFB Washing machine

 vensnaravi on Oct 12, 2015
Regarding order No :277005 & my registered mobile number is 9741288339. Hi, I ordered a inlet pipe for my washing machine, on 30th Sept 2015, Still it is not resolved, I called customer care number 1800 3000 5678, six times. My second call is on 3rd October 2015, i asked for status of the my order/request/complaint, the executive assured me it will be delivered on Saturday (3rd Oct 2015) itself or on Monday (5th Oct 2015), nothing happened. My third call is on 6th October 2015, Again asked the status of order/request/complaint executive, and assured me that item will be delivered...
Complaint comments Read comments [1] Complaint category Appliances

IFB — IFB ELENA Washing machine service

 Thomas V K on Oct 12, 2015
This is the worst experience from the customer service team of IFB. We registered our complaint two months back and still there is no hope. How can a customer depend on a product of this company anymore testing his patience and waiting for redressel of the complaints...I would never suggest anyone to buy a product from this company....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB — IFB Waching Machine

 Daruru on Oct 12, 2015
Hello- My register mobile number is 994 999 3152. I keep on complaining about my Washing machine since 3 months, no resolution provided by you. Some technician is visiting my place and looking the AMC and saying this will not our reason and AMC taken by Bharani and will not attend this call as Bharani taken the AMC like that always they are saying and leaving my place without providing the resolution. My point is who is Bharani, I'm taken the AMC based on the IFB brand not based on the Bharani, I've right to raise the complain with in India and you have to attend the call with in India. This...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB Industries — Micro oven 20pg3s

 Anjan Kumar Chandra on Oct 12, 2015
I have purchased a 20 ltr. Microoven model no. 20pg3s from their dealer sree ganesha enterprises, door no. 26-50-17, opp. Sfs school, kanithi road, gajuwaka, visakhapatnam-530026, ph.No.913335621 invoice no. 039 dt. 26.11.2013 after receiving the micro oven it was found inside the microoven yellow type rust, then i asked demo person for replacement of the same. But demo person told me that i have 1 year guarantee and asked me to call after 10-11 months of use it will be changed. After 11 month i have a complaint to the customer ifb care. They have send the same person and he told it will be changed...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

IFB Industries — Washing machine not servicing in spite of amc

 Daniel Gisha on Oct 11, 2015
My Permanent Customer ID is 1268555 based in Bengaluru. I have taken an Annual maintenance contract (AMC) for 2 years till August 2016. Now, since the past 8 days I'm calling the IFB Customer Care Centre. They gave some phone numbers of service center's who never pick up the calls. Till now no service personnel has come...
Complaint comments Read comments [1] Complaint category Appliances

IFB — My washing got repaired called customer care 5time and waiting for more that a month by till now my problem was resolved

 girid92 on Oct 10, 2015
I have purchased a new ifb washing machine under the name keasavan ph.no:9444750374 model no: Eva aqua sx 6kg 800rpm on July 2015, with in 10days it got repaired i have called ifb customer care and registered a complained about this they said their technician will will visit my place within 2working days but he came after 5days and said the problem have occurred due to rat bite on mother board and this will not cover under free service i have to pay for it, i have agreed for that and he said the cost will be around 4k and he provided a contact number and said he is going on leave for 10days and...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB — Microwave 25bc3

 Chirantan Singharoy on Oct 10, 2015
I have complained regarding the same long back . Again the same thing is repeated. The previous link is given here http://www.consumercomplaints.in/ifb-microwave-25bc3-under-warranty-but-not-working-c999714?frommail=true. Now the microwave is in AMC but I faced the same problem . They took away the PCB on 21st September 2015 promising to get it done by Wednesday I.e. 23rd but even after calling the customer care multiple times there is no benifit. Today there was a missed call and immediately after that they send an SMS saying the issue is resolved without getting it resolved. My microwave is still...
Complaint comments Read comments Complaint category Electronics & Appliances

IFB — Delay in Washing Machine Service by a Month

 Noel71 on Oct 10, 2015
Dear Sir My wife is an Assistant Professor and a working mother for our three children who are all under ten years of age. A washing machine is a boon and we decided on IFB as it was the brand that had great reviews from other working mothers who used it. Unfortunately the experience we had over the last one month has badly dented that image. Last month the machine failed and we filed complaint No 1100711167 at the Trichur Service Centre (+91 487 2388367) on September 5th. After filing our complaint the technician visited our place on September 10th and said a screw/bracket was needed and...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB — Poor service and making customer more irritating with their answer s

 Himanth Reddy on Oct 10, 2015
Sir I have filed my complaint on online for front door lock damage on September and agent came to my home and he just checked the door and told that we have to order the front door it may take about one week my father with anger because he was irritated so he said ok then he asked about service charge my father said after fixing the door I will give the total money .so he left my house .while leaving he told about advance 500rupee but hehe don't took the advance but he said that after fixing the door he will take the money and he left.After that on September 26 morning I called Ifb care and I apologize...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB — Cheat by customer care

 Dr Pradeep Kumar A R on Oct 9, 2015
I am Dr Pradeep Kumar. I am a IFB washing machine customer for past 7 years and my machine is under AMC. I have registered a complaint about the noise produced by the machine on 4th October 2015. I am at Chromepet, Chennai, Tamil Nadu.

My complaint no. is 1100849786

My customer id is : 2031822

Whenever we call customer care on the toll free number, they are simply dodging and giving fake replies that service engineer would come. But no one turned up till now.

My AMC is ending by 20th October, 2015. Hence they are simply postponing the...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB Industries — Dishwasher - F5 Error

 bmkamath on Oct 8, 2015
Very pathetic service for dishwasher in Mangalore area Age of dishwasher - ~3 years - already through many Fx error codes. Current Problem - F5 Error - something to do with water pressure - Water inlets were double checked to ensure, supply pressure was not a problem - Compliant registered on 10/Sept - After lots for followup couple of incompetent technicians turned up twice - finally repair done on 30/9 replacing a few parts for a total sum of 3500/= - Very first cycle with dishes, F5 error back again :-(. - Next round of followup has started since then, and not successful in getting...
Complaint comments Read comments [4] Complaint category Electronics & Appliances

IFB — Washing Machine Senorita

 Nikesh Agarwal on Oct 7, 2015
Complaint no. 1100783875. This machine was bought from flipkart on aug 14th. In one months time it started producing heavy sound and vibrations. The water doesn't go out from detergent section after the cycle is complete. I have been calling up the customer care from 15 days multiple times a day but no technician has come till now. They just keep saying someone will visit soon but no use. I have even posted on their facebook page but no use. They claim to give warranty for 4 years but here in one month they are not even ready to provide service. This is harassment. I have paid so much of money for...
Complaint comments Read comments [1] Complaint category Appliances

IFB Appliances — Frontload Washing Machine- Model: Sanorita SX 6KG 1000 RPM -Product is still under Warrantee

 Kapil Kumar Gupta on Oct 7, 2015
Model: Sanorita SX 6KG 1000 RPM. This Product is still under Warrantee. I made a complaint (Ticket No. 16351166) regarding Front Load Washing Machine on 04-Sep-15 but didn't find any resolution till date from IFB Service Center . So far, It is very painful experience with IFB Customer Service, they don't reply even after several commitments. Service Tickets were closed several times without resolving the complaint to meet internal SLAs. I don't see any worth spending money for IFB products if customer service is so poor. Look forward for immediate attention....
Complaint comments Read comments [1] Complaint category Washing Machines

IFB — Micro Oven

 jeel on Oct 6, 2015
I purchased Micro Oven just two months back. About 10 days back it stopped working. I complained to the IFB service point. A person attended on the same day of the complaint and promised that the problem will be resolved soon. But till today, even though it is over 10 days... it is not done. He is not even lifting his phone now....
Complaint comments Read comments [1] Complaint category Restaurants & Bars

IFB Washing Machine — Not responding for service request and bad language used by service team

 ragsarumalla on Oct 6, 2015
I am Dr Raghu using ifb washing machine for last 12 yrs I have raised a service request on oct 2nd, friday it was a holiday so they promised to attend on 3rd Saturday, which they failed .on repeated calls to the service team no, 40170676 says .the lady always she will send in next 2 hrs we tried to call mr sampath his calls his no9397691234 he never answered the calls .My wife had to wait in the house on whole of Saturday and monday .Monday morning we again spoke to the customer care they gave ms Deepthi no we spoke to her around 10.30 she said she will arrange in next 1 hr waited at home 2 pm again...
Complaint comments Read comments [1] Complaint category Washing Machines

IFB — Unable to provide service even after following up more than 30 days and no one is giving proper response [Resolved]

 Santosh Ambwani on Oct 6, 2015
It's regarding my microwave which is registered with "Conzeal Software Private Limited" I raised a complain on 13 Sep 2015 in IFB customer care (No : 1860 425 5678) and complain number is : 16414695 and mobile associated with that complain is 9998427017. Fact is it is not resolved till date 6 October 2015. During this time I almost did more than 30 calls and spoke with many people. Like: - Many call center executive, i know they are on low position so they were not able to help me and i understand that. - I talked with many senior executive over call center (Santosh, Balvendr, Satish...
Complaint comments Read comments [3] Complaint category Appliances

IFB — After sales service

 sparroww on Oct 6, 2015
Worst service team... had a horrible experience ...
they keep on postponing ...that too with silly reasons.. (in this case it was washing machine going broke)... in the end had to call an independent service personnel. He was prompt and did not waste any time in fixing the washing machine...

IFB people you need to hire a good team... with a brand like you and a worst class service will ruin your reputation......
Complaint comments Read comments [2] Complaint category Washing Machines

IFB Washing Machine — Dismantled the machine

 subramanyam Nanduri on Oct 5, 2015
This is Mr. Subramanyam, existing customer of I.F.B. I am presently owning IFB products of oven, washing machine, dishwasher. I have been entering AMC for the washing machine and the present AMC is valid upto January 2016 I am working as chief Manager, corporation bank, Chennai, corporate banking branch I had earlier worked in various places like Mumbai, Delhi etc the service available in Chennai is worst I had experienced so far. My washing machine is defective since 14 of September 15" first few days I didn't get complaint no. After my repeated requests, my complaint had been registered...
Complaint comments Read comments [2] Complaint category Employees

IFB — Washing Machine not working, Complaint not resolved even in 15 days

 HimaniKanwal on Oct 5, 2015
Product - Washing Machine, Washer 9 Kg, Dryer 7 Kg, Bought 3.5 years back for 50, 000/_ has been working erratically for the past 3 weeks. It just works at random and stops at random mostly mid way in the cycle. Complaint filed on 22nd Sept, Ticket NO - 16480625 First person attended to complaint on 29th Sept - Mr Amar Sharma - refused to accept our version of the issue and insisted on running the machine on his own. Incidentally every time he tried, the machine is working fine. Then he says - you run it and when it stops call me so that i can come and check. Over the next 3 days it stopped 2...
Complaint comments Read comments [3] Complaint category Washing Machines

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