Indian Railway Catering & Tourism Corporation [IRCTC] — Amount debited but no ticket booked

I tried to book a ticket From Howrah to New Delhi Duronto Express AC 3 tier for the date 10/07/2017 on the night of 05/07/2017 around 20:30 Hrs. But unfortunately, an amount of Rs 2866.80 (ticket fare) was deducted from my A/c no [protected] of Punjab National Bank. My transaction id for the said transaction is [protected]. When I tried to contact the IRCTC helpline to sort my problem it always stands busy.

PLEASE REFUND MY MONEY AS SOON AS POSSIBLE.