Indian Railway Catering & Tourism Corporation [IRCTC] — connecting train missed due to delay in first train

Address:

122001

We 8 adults, 2 childs (7 yrs and 2 yrs) boarded train number 12801 on 23-july-2017 from pnme to gzb. The train got delayed by 4hr 50 mins and reached gzb at 8:20 am. We had reservations in train number 12017 for 24 july from gzb to ddn (3), sre (2), moz (2) which starts at 7:19 from gzb. But, due to delay in 12801 we missed our train and faced a lot of inconvenience. My parents and siblings all hired private taxi or buses to reach their destinations. The internet was not working so i was not even able to place tdr within time (4hrs).
The train#12801 is super fast and i paid for that but it delayed. Only we know how difficult it is to travel in train for 22hrs (5 hrs delay) and then 6 hrs in buses with children and old age parents.
I need refund for my tickets and compensation for inconvenience we faced.
Pnr from pnme to gzb - [protected], [protected]
Pnr frm gzb to ddn, sre, moz - [protected], [protected], [protected]