Indian Railway Catering & Tourism Corporation [IRCTC] — cr repudiate

Address:

560064

We had booked a ticket for my wife and 2 sons to travel from chennai to bangalore. Pnr number : [protected] transaction id : [protected]
Train name : bangalore exptrain no.: 12609
Chennai central (Mas) ksr bengaluru (Sbc)

The train was delayed by mire than 3 hours. Hence we had to make alternate arrangements for travel, since we had personal commitments to honour. Hence we filed tdr immediately, well within 2 hours of scheduled departure. However we have received 'cr repudiate' for our tdr.

Tdr filing date : 10-jun-2018 13:47:31 hrs

Quota : general (Gn) class : second sitting (2s)
Tdr status : cr repudiate
Tdr zone : south west railway (Sw)
Tdr reason : train late more than three hours and passenger not travelled.
Tdr filed date : 10-jun-2018 13:47:31 hrs