Indian Railway Catering & Tourism Corporation [IRCTC] — disgusting condition of pillow and bedding

Dear reader,

I chose to travel in humsafar express 12603 as this was a new train launched by indian railways with so many alleged features.
However none of the feature is available on the train and the experience is worst than any other train ever.

1. There is bio tiolet which this train highly boasts of.
2. Tea/coffee dispensary in all coaches?? Maybe i am blind to not have seen one.
3. The pillow condition is disgusting. The bedding in charge himself refused to sleep on the given pillow.
4. No heeds given to the ugly bedding issue even after having complaint to 2 t. T and several coach attendees.