Indian Railway Catering & Tourism Corporation [IRCTC] — fill etdr but repudiated

Address:

Nayabazar near gramin bank, 831006

I filled tdr for tatkal e ticket as train was late more then 3 hours. But my request repudiated showing reason as passengers travelled. Despite i never. I have enough proves that i was in my shop given date. I paid payments to few parties, i visited big bazar too and bought items worth 5, 000 rs. I can win any case against railway in this tdr repudiated case with fine or penalty too for mental harrasment. Please solv my problem.
Pnr number [protected]
Ref reg. No[protected]
Date of journey 26/01/2019