Indian Railway Catering & Tourism Corporation [IRCTC] — misbehaving, overcharging, not giving food, and complaint book

Address:

Visakhapatnam, Andhra Pradesh, 530005

Dear sir
I was traveling with my wife on samta exp 12807 from visakhapatnam to h. Nizamuddin-nzm on 28 jul 19 with my ticket pnr [protected].
The food vendor of this train was overcharging for food. I have given order for standard casserole meal vegetarian food with price 50/- but during delivery he asked me to pay 120/- but i refused. Then he told there is no 50/- rupees khana in train. When i told him to bring menu list and complaint book. Then he start argue with me and started misbehaving in front of my wife. Then i keep silent and went to tte for complaint but tte did not have me complian book and told me to call 139 railway help line. I tried 139 but there was no response.
Here after that vendor (Dharmender) was not taking order from me in train and i managed with fruits purchased from station. During journey i saw that dharmender was well serving food to tte staff in train without any charge and bringing icecream also for tte.
The whole picture cleared to me that why vendor was misbehaving, overcharging, not bringing rate list, and not giving food to me and why tte not giving book to write complain
I kept silence in train as traveling with my wife. But now i will write this matter to all railway department and railway ministry. So that strong action can be taken if someone do wrong in train.
Jai hind
Op prajapat
Pnr [protected]
Berth. A1 43, 45
Train samta exp (12807)
Doj. 28 jul 19