Indian Railway Catering & Tourism Corporation [IRCTC] — money deducted but irctc website shows pending from bank end

Hi,

Booked ticket on irctc on 11-nov-2018 using sbi net banking pay amount debited inr 3865 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The message revived from my bank as below:

Tank you for using state bank internet banking. Reference no. For irct railway ticket book transaction of rs 3877.78 debited from a/c *8222 on 25-nov-18 at 10:34am is igaevfmmt3.@
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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IRCTC Ticke was cancelled on November 1, 2018 and I still haven't received refund, but refund shows credited to zaakpay. Please credit amount to my bank account.

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