Indian Railway Catering & Tourism Corporation [IRCTC] — money is not refunded for canceled ticket

Website:irctc.co.in

I have cancelled one eticket using irctc website on 29th december 2017. I can see the refund status as "sent to bank" since 20 days. But money is not credited to my icici credit card. What should i do to get my money.

Pnr no: [protected]
Cancellation id/ refund id: [protected]
Transaction id: [protected]
Icici credit card: xxxx xxxx xxxx 9006 (Ticket was done using this card)

I have sent an email to [protected]@irctc.co.in. Ticket id is created. But no reply since 10 days.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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