Indian Railway Catering & Tourism Corporation [IRCTC] — No refund of TDR filed

Address:	New Delhi, Delhi
Website:	irctc.co.in

Hi,

I have raised tdr against pnr number [protected] on 5th july at 01:26:48 hrs.

Train no. 12365.
Train name : rnc janshatabdi exp.
Train departure time from patna (Pnbe) : 06:00 hrs on 5th july 2016
My ticket was from patna (Pnbe) to rnc on 5th july 2016

I got response from irctc about tdr is 'your case was repudiated by south eastern railway (Se) citing that ã¢â‚¬å“no refund admissible in this caseã¢â‚¬'

Please check the rules (Gazette of india-extraordinary, part ii sec-3 (I) and rules (8), (9) in the link provided by railway : https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf

Under this rule how can indian railway can reject my tdr.

It seems that irctc has not forwarded my tdr at right time otherwise how they can reject when i raised tdr 4 and half hours before train started. If irctc is having bug in system then they need to compensate me.

Now tdr is also not reflecting in my tdr history. But i took screenshot before itself which i am attaching here. I am asking this from customer care but they are not responding properly.

I need my refund asap.

Thanks,
Dheeraj