Indian Railway Catering & Tourism Corporation [IRCTC] — non-refund of eligible amount of cancelled

I give briefly particulars of tdr history: transaction id;[protected], train no./name:12260/ sdau duronto exp, pnr no.:[protected], date of journey:08-dec-16, date of boarding:08-dec-16, date of booking:05-nov-16, from: new delhi (Ndls), to: sealdah (Sdah), boarding: ndls, resv upto: sdah, quota: gn, class: second ac (2a), ticket amount:rs.2005.00, ticket type: e-ticket, passenger: m paul choudhury, age: 71, gender: male, status:cnf, coach id: a2-39;reason for tdr: train late for more than 3 hrs & passenger not travelled, tdr filing date:08-dec-16, 22:25:59 hrs, tdr status: cr registered, tdr jone:er, registration no.:[protected]. No response so far.