Indian Railway Catering & Tourism Corporation [IRCTC] — Non refund of ticket amount of the train cancelled by railway

Website:

irctc.co.in

My son mohak has booked 3 (Three) no. Of e - tickets for myself, father, his mother & grand mother with pnr no. [protected] transaction id [protected] dt.[protected] date of journey[protected] from patna jn (Pnbe) to chennai central (Mas) by 12577 bagmati express in third ac. Passeger to board the train at mirzapur station on[protected] unfortunately the train no. 12577 of[protected]was cancelled due to heavy rain in chennai causing great harassment to the passenger.. As per refund rules of indian railway w. E. F[protected], in case of cancellation of train by railway, the amount of tickets booked is returned to passenger automatically in the account from which the tickets is booked, i have not received the amount. Formal complain with irctc vide their ticket no. 2872991, 3847338, 3884912 & 4772165 was lodged for refund of ticket amount.. Also registered grievance in govt. Greivance portal vide no. Morly/e/2016/17874 & w/nv/ald/[protected] nad also filed tdr for the same. But yet to receive the amount of ticket which is rs. 5315.60 including taxes.