Indian Railway Catering & Tourism Corporation [IRCTC] — payment not received for tdr filed

Pnr [protected]
Tdr registration no.[protected]
Journey date 07/07/2018
Station from wl
Station to guna

Status of the refund shows approved but received refund only for one ticket i. E
Rs 2280 on 11/10/2018.
The total ticket cost for 2 tickets booked was 4560 rs.
Up on many calls made to the irctc customer service there is no proper answer for the refund of the other ticket.

Copy of the email is also attached for your reference.
And also the ticket id raised for the tdr filed are

Ticket id:-3919896
Ticket id:-3280305
Ticket id:-2413256
Ticket id:-1843967
Ticket id:-1816765

[protected]@irctc.co.in thu, dec 13, 2018 at 2:04 pm
To: sravani. [protected]@gmail.com
Dear customer,

We wish to inform that your request for refund against pnr number [protected] for reason train late more than three hours and passenger not travelled., has been received and the reference no for this is :[protected].

The tdr refund case has been registered with[protected] on[protected]:04:28.928 and forwarded to the chief commercial manager/refunds null to process refund through enhanced coaching refund system of indian railways (Ecrs) under the present commercial rules. The details of the eligibility etc. Of tdr refund is given in the indian railway refund rules https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf.

However, please note that the decision about the acceptance / rejection or amount of refund will be taken by the concerned zonal railways as per extant refund rules of indian railways and not by irctc.

This mail is also copied to the zonal railways handling your tdr case :[protected]@nwr. Railnet.gov.in.

You will be intimated by mail about the decision of the concerned zonal railways for your tdr request. You can also view the status online under tdr history.

In case of refund amount approved and received from concerned zonal railways, it will be credited to the same account of the customer through which booking was made. Customer is advised not to close that account so that refund amount will be credited back.

For any assistance please contact our customer care call centre or mail to [protected]@irctc.co.in.

This is an auto generated mail. Please do not reply.

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With regards,
Customer care, irctc,
[protected]@irctc.co.in