Indian Railway Catering & Tourism Corporation [IRCTC] — refund/cancelled ticket due to train late

Address:

New Delhi, Delhi, 110059

Dear sir/ mam.

So many times i called to irctc customer care given on portal is not responding.
I have mailed regarding my cancelled tickets but there is no response from irctc.

Dear sir, you are requested to refund my cancelled tickets. Why should indian citizen suffers if railway management cannot manage.

Here i respect fully beg to say, that my self suffers from highly fever, at last its declared a dengue.
I was alone in kerala, i was hospitalized due to dengue.
Due to this immediately i book tickets for my father, mother to reach to me in kerala.
Both are in old age they are not feeling comfortable to fly, they afraid and is heart patient.
So i decided to take railway service from mughalsarai to trivendram via delhi.
And it was an urgent.
I have booked ticket, from mughalsarai junction to delhi (Anandvihaar terminal) first with pnr [protected]
And second connecting train from delhi (Hazarat nizzamuddin) to trivendrum central with pnr [protected]
According to schedule, train has to reach at anandvihaar station @ 3:30 am dated 25/06/2017
And the connecting train departure was from hazarat nizzamuddin railway station @ 10:55am dated 25/06/2017.

When i got confirmed information from railway app and inquiry, train will unable to reach delhi to catch connecting train.
Then i have cancelled ticket of connecting train, to make berth vacant for other needy indian citizen.

From those day i am still waiting my money back.
In between so many times i tried to connect with irctc customer delhi as well as chennai but all are unable to take
Call due to congestion.

Even i mail to [protected]@irctc.co.in and [protected]@irctc.co.in.

Still they din't reply my mail regarding refund my money.

So here you are requested to look into matter and refund my cancelled tickets amount.

Thanks.

Vijay kumar