Indian Railway Catering & Tourism Corporation [IRCTC] — refunds issued

Dear sir,
My failed transactions id [protected] and [protected] where amount has been deducted from bank but refund has not been done although when i log in, it shows refunded. It has been more than 3 weeks but no refund has been done. What should i do to get my refund?
Transaction date[protected], transaction type = failed, transfer amount for transaction is 4430 and 4430. Transaction was done through bank of baroda rupay card and transactions was powered by kotak mahindra bank rupay.
Refund date is[protected] but no amount has been credited to my bank.
Kindly take some action regarding this problem.