Indian Railway Catering & Tourism Corporation [IRCTC]

[Resolved] Indian Railway Catering & Tourism Corporation [IRCTC] — Regarding non-refund of rs 615 for failed ticket booking on icici bank website https://icommerce.icicibank.com/ICICI_IRCTC/searchTrainLand.action

sourav2348

Address:	New Delhi, Delhi
Website:	www.irctc.co.in

This is regarding the failed transaction on 07-apr-2017 which was made on https://icommerce.icicibank.com/ICICI_IRCTC/searchTrainLand.action. the session logged me out of ticket booking immediately after amount of rs 615 was deducted. I reached out to service. [protected]@icicibank.com. Received mail from icici bank with the below mentioned details :
Payment id : [protected] consumer code :[protected]
Bill reference information : 104673

I reached out to irctc at [protected]@irctc.co.in, but no response about the transaction update. I donot have any transaction update since last 12 days (9 working days).

Further it is not customer responsibility to reach out to merchant asking about status update of his transaction.

Can you please resolve the issue at the earliest?

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Aug 28, 2017

Complaint marked as Resolved

Amount was finally refunded after serious chain of mails with icicibank customer care

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.