Indian Railway Catering & Tourism Corporation [IRCTC] — regarding tdr request repudiated

Dear sir/madam,
The tdr filed against pnr number [protected] with reason train late more than three hours and passenger not traveled.

My father and my uncle namely mr. Harish gaurav and mr. Chagan patel had this booking from nasik to mumbai on the 15th of july. After confirming that the train was late by 7 hrs as per indian railways information, they immediately booked another ticket for another train since my father had a flight in the morning on the 16th july from mumbai to udaipur (Rajasthan) and you are suppose to reach the airport atleast 1.5 hrs prior to departure in mumbai. So now you can calculate the time yourself for how would somebody reach airport by that delayed train. So i immediately filed the tdr because it wasn't possible to cancel the ticket as per irctc website. I am sure you will have all the timing details and date details with you of the tdr. How can your system show them traveling by the same train on the same seats till its fed by some corrupt tce. I am sure there is something fishy going on with this department so as to not returning money to people.

Please find attached

1) filed tdr with date details (Please notice the timings)

2) flight tickets of mr. Harish gaurav from mumbai to udaipur. (You can also check with the airlines if mr. Harish gaurav traveled with the mentioned airlines or not for your confirmation).

Please take necessary action and return my hard earned money.