Indian Railway Catering & Tourism Corporation [IRCTC] — rude behavior of parking contractor near platform no 1 thane railway station

Parking staff at thane railway station west is very rude and uses abusive languages to all commuters whether it is female or old ppl

Personally i have encountered this many times

They try to threaten in the name of local corporater name waghle

There is a small entry to platform no 1 from the parking area which is very convenient to people who park there vehicles there,

It is an official entry to the station where only peoples can pass, no vehicles are allowed to pass from there,

These people try to close this entry as per there wish in order to accommodate more bikes to parking, when asked about the reason they tell ask the corporater he is asked to close the gate
I also said that i will complaint in railways about it, but they say that railways cannot do any thing this parking is own by waghe, he decides what to do

Due to closure of the gate we have to come from a very longer route... This causes in convenience to many people.

Kindly suggest a way out.