Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] — senior citizen & physically challenged provide upper & middle birth

soumya03051982

from Delhi, Delhi

Address:	Kolkata, West Bengal, 700008
Website:	www.irctc.co.in/nget

Senior Citizen & Physically challenged provide Upper & Middle Birth. I have tried to find at lease 2 lower birth for my Family for travel to Puri.
Tried from IRCTC portal twice Transaction ID: [protected] & Transaction ID: [protected]. But IRCTC declined the booking saying Failure Reason: Choice of at least 1 lower berth not met . Not only that they have deducted RS 15, 580/- for this two transactions. I think they believe we have Money Printing Machine and sit with unlimited money to do this transactions.

The matter not ends here. I still went to Railway Counter for this tickets. When I receive the tickets(PNR No - [protected]) I saw all tickets are confirmed with UPPER & MIDDLE BIRTH & they informing me that Birth Preference in not considered. There are 75 tickets still available and I was not provided with a single lower birth. Believe that. And the fallacy is will be again penalized to cancel this tickets @ Rs. 180 for AC 3 Tier/AC per ticket.

Need help

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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jun 29, 2018

Updated by soumya03051982 again the same problem. I again tried to book tickets in different Train and faced the same issue.
While booking for the third time I got the tickets but with wrong Births. I cancelled the tickets and IRCTC reducted Rs 720 for General Booking