Indian Railway Catering & Tourism Corporation [IRCTC] — tdr refund money has not been refunded in my account

Address:	474020
Website:	www.irctc.co.in

Respected sir,
I dont know how to tell this from starting but my case is of february where my tdr were repudiated unnecessarily. So i complained against irctc and after 6 months they accept their mistakes and said to refund the money.
But when i am checking in my bank account no money has been added.
Cpgrams grievance no. Morly/e/2018/07998 (Disposed now)
I had talked to railway department person (Santosh-[protected]). He said that railways had refunded your money to irctc. But from irctc it might be possible that they have not transferred the amount in your account.
Attaching all files..
Please help me from this mental torture 6 months has been passed