Indian Railway Catering & Tourism Corporation [IRCTC] — tdr refund of my 2 tickets

Address:	Kota, Rajasthan, 324008
Website:	irctc.co.in

I cancelled train due to train being late but both my tdr got rejected due to inappropriate reason.
Pnr no. [protected] and [protected]

I filed this 20 days ago.
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The tdr filed against pnr number [protected] with reason train late more than three hours and passenger not travelled. Has been repudiated by system as per the indian railways refund rules https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf
Reason for repudiation/rejection: null.
Please note that the decision about the amount of refund or rejection of claim is taken by system as per extant refund rules of indian railways and not by irctc.
The status is also available online and found under tdr history.
For any assistance please contact our customer care call centre or mail to [protected]@irctc.co.in.""