Indian Railway Catering & Tourism Corporation [IRCTC] — tdr refund on ticket cancellation on irctc

Hi support team,
I have booked a tatkal ticket from bsl
To cstm for 12138 punjab mail express on 5th jan 2018 and date of journey was 7th jan 2018.
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can drop a mail to peter[protected]@gmail.com
Ticket details:
Do transaction :- 5th jan 2018
Pnr number :- [protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 7th jan 2018
Tdr status: cr registered
Cancellation id: [protected]
Tdr zone: central railway (Cr)
Registration no:[protected]
Please register my complaint and refund my amount.

Regards
Peter james
[protected]