Indian Railway Catering & Tourism Corporation [IRCTC] — tdr status : cr repudiate cancellation id: [protected]

Hi,

I have booked a ticket from jolarpettai to tenali for 22nd december.
The train got delayed by more than 3hours and we did not traveled. I have filed tdr on the same day,
The status of that is showing as cr repudiate and reason is as per chart, passenger has travelled.
But we haven't travelled how come you give the false. The details are below,

Train no./name: 08568/qln vskp exp
Pnr no [protected]
Date of journey: 22-dec-2017
Date of boarding: 22-dec-2017
Date of booking: 23-nov-2017
From: jolarpettai (Jtj)
To: tenali jn (Tel)
Boarding: jolarpettai (Jtj)
Resv upto: tenali jn (Tel)
Quota: general (Gn)
Class: sleeper class (Sl)
Ticket amount:820.0
Ticket type:e-ticket

Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 22-dec-2017 22:20:47 hrs
Tdr status : tdr repudiate
Cancellation id: [protected]
Tdr zone: east coast railway (Eo)
Registration no:[protected]
Repudiate date: 17-jan-2018
Reason for repudiate tdr: as per chart, passenger has travelled

Kindly look into it and give the refund asap.

Thanks,
Nagaraju