Indian Railway Catering & Tourism Corporation [IRCTC] — ticket cancelled without information

My friend booked tickets from e-suvidha. Pnr no [protected] journey date[protected] train no 12652. Journey from jhansi to ballarpur. The tickets were cancelled without information. Inconvenience caused. When he entered in train tt did not allow my friend. He asked tt but he didn't answer why tickets cancelled. Refund also not been paid by railway.
My friend no. No.[protected]
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