Indian Railway Catering & Tourism Corporation [IRCTC] — tirumala tour by venkatadri express

Website:

www.irctctourism.com

I booked for 2 people in tirumala tour by venkatadri express. On reaching tirupathi railway station, we were made to walk for 5 minutes till a ;ick-up vehicle arrived. Though i booked for comfort package (Ac), i was told rudely that we have to check-out of hotel sindhuri park by 8 am next day. Next day, by 12 noon our darshan at tirumala was completed. After that there is no accommodation till 6.35 pm. After talking to irctc contact person over phone, he told rudely that you should have read our itenarary. But my question to irctc is, can you design a package where you leave your customers on the road for 6 to 7 hours on the road with out accommodation. Irony is that for non-ac package, they are providing accommodation till 5.30 pm in the evening. Every one booking this package should know that no water bottles will be given by irctc through out the tour and for dinner, if thali is not provided by hotel, the charges will be restricted to rs.120 per person. Over and above that you should pay from you pocket.

The quality of tour packages by irctc has gone down drastically over the years. Long back, irctc used to maintain good quality and care of customers which is lacking now.

Hope irctc mends its ways.