Indian Railway Catering & Tourism Corporation [IRCTC] — train cancelled but refund denied

Address:

Bihar, West Champaran, Bihar, 845438

My ticket was booked under tatkal for doj 05-04-19 and i received a message of cancellation of the train by irctc. According to norms if a trian is cancelled 100% refund goes back to the accounts for all the online bookings. I did not receive any refund in weeks. After contacting irctc, they said that i did not cancel the ticket, so there will be no refund where as the cancellation of train was done by the railways and online ticket need not to cancelled.
Upon reporting and escalating the issue to railway minister and media through twitter, irctc claims that this train was never cancelled as per their records.
Now it is not just a question of refund, irctc has tortured me and tried fooling me and even tried proving me a liar.
I want consumer forum to take necessary action against the fraudulent act done by irctc and put a heavy fine for the mental torture they put me in for past 3 monhs.