Indian Railway Catering & Tourism Corporation [IRCTC] — Train cancelled refund not received

Ticket Details
Transaction ID : [protected] PNR No. : [protected] Train No. & Name : 52599 / JOYRIDE DIESEL
Date of Booking : 04-Jun-2017 Class : FIRST CLASS Quota : GENERAL
Date of Journey : 11-Jun-2017 From : DJ To : DJRZ
Boarding At : DJ Date Of Bo arding : 11-Jun-2017 Reservation Upto : DJRZ
Scheduled Departure : N.A. Insurance (No. of Psng) : 2

The above train was cancelled due to engine fault. I am yet to receive the refund.
Reported to [protected]@irctc.co.in and [protected]@irctc.co.in but the say:

'Kindly note that as per our record the train is not
marked cancelled in Railway PRS, '

Please help.
Saroj Ray