Indian Railway Catering & Tourism Corporation [IRCTC] — train coach was missing

Udz kurj exp / 19666
Pnr no. [protected]
Coach - s09/10 and s09/16

I was travelling with my wife on 06/08/2017, from agc to mba, and we had confirmed tickets with the above mentioned seat and coach number. However, upon reaching at the station the train udz kurj exp / 19666 did not have a coach s09 in it. Even after confirmed tickets we could not travel, due to the missing coach. This is a unacceptable situation, how could railways provide for a ticket number for a coach that is not there in the train.
I had missed out on an important occasion in my family and suffered mental distress, as we had a lot of luggage and within those 2 minutes of the trains departure we had to run around at such a crucial age. This is absolute harassment by the railways of their customers.
I have been trying to register my complaint from the day of my journey, however on the customer service numbers the operator doesn't pick up or is the call gets disconnected.
I demand immediate and appropriate action in this regard along with the refund of my train tickets as well as damages against the mental harassment faced by us. Failure of appropriate action on your side would lead me to take the issue to consumer court against railway authorities.

Regards,
S. P porwal