Indian Railway Catering & Tourism Corporation [IRCTC] — train delayed more than 12 hours

I have booked tickets for my parents from dehri on sone to delhi dated 03.02.2019. The schedule arrival of train was 04:30 in the morning on 04.02.2019. On same day they have a evening 6:30 flight from delhi to bangalore, bust because of delay of more then 12 hours they missed their flight. Now we have to book new ticket at much higher price. This incurred us a double loss now i want complete refund of my flight ticket.
Very pathetic service of indian railways.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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I am not able to log in Newly launched irctc site
Booking Transaction ID : [protected]
Booked from UPI
Can you please help me out on this. This happened today at 10:00 am while booking the tatkal ticket.

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