Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] — very poor service

281249

from Noida, Uttar Pradesh

Address:

560094

I am frequent traveller but not agent.
As there is no direct train at the comfortable time, i have to book 2 trains tickets to reach my native for one way travel.
1. More than 6 tickets allowed in 1 login.
2. Could not book 2 tickets in tatkal before 12 pm in 1 login.
3. Most imp* if first train is getting late to reach the particular station, i will miss the second train, who is responsible for that.
* am missing my train because of railway dept only.
* next train should be there to my native - will it be? Or ladies should wait alone in the station for hours and hours.
* will i be getting reserved ticket on the next train??
* amount paid to irctc??
* there is no refund facility.
Irctc / railway department should get take complete responsibility if a train is late for just 5 mins too.

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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Apr 02, 2018

Updated by 281249 I booked a train ticket to reach bangalore on march 19th 2018 morning 5 am around.
When booking in tatkal, it had to be very quick, so without my complete knowledge, i opted for vikalp.
In vikalp, it is giving best option to take a loss of pay @ office, so i could reach bangalore by 5 pm by the alternate train.

There is no option to cancel the ticket and no refund too of the earlier train. Simply irctc gains money from consumers.

I sent couple of email to [protected]@irctc.co.in and i tried to reach 139 or other numbers more than 10 times. But its of no use till now.