Iprof — Not returning refund amount Rs 3990 even after 5 week completion as their return policy was of 3 week only

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.iprofindia.com

My order no-44176 and reference ticket no -68573 Sir i am not getting refund amount of Rs 3900 even after completion of 4 week and 5 week will be over on 22 nov 2015 this company has return policy of 3 week after receiving their product they received their gate course pendrive material on 19 oct 2015 as all detail are mentioned in the copy of email mentioned down they told i will recieve my refund cheque after 3 week but when i rang they told to wait for another week after that on monday 16 nov 2015 i call them today on 20 nov 2015 they told me i will get refund within this week when i called today they told our company refund policy is over you can check on our site so i told when i was promised your company has refund policy as its reflected in mails i have and how after 4 week and 5 days i am waiting you can say that so they told me after long discussion to wait for another week/cycle they are only increasing week but not refunding my money till now [[All Email conversation till now]] Conversation opened. 35 messages. All messages read. Move to Inbox More Collapse all Print all Re: [#68573] PD Repare issue Inbox x iProf Info iProf Info [protected]@iprofindia.com via freshdesk.com Oct 8 to me Dear Sir, As per our telephonic conversation, I request you to please send your Pendrive at Head office with proper packing at the following address: The Address of HO:- C/O Ratandeep Sharma Iprof Learning Solution Pvt. Ltd. E-2 Sector-1 Noida UP Near LIC Building Pin-201301 EU[protected]IN Sincerely, iProf Tech Support Team On Thu, 8 Oct at 2:36 PM, Harshal wrote: Installation done, issue resolved. 68573 Harshal Bhanu Harshal Bhanu Oct 8 to iProf Sir Today i received the pendrive with order no-44176 its faulty pen drive as its not expected from your side .The message it was displaying in pendrive after installation i.e its already used for three devices and cannot continue and i spoke to costumer care, and he tred his best to resolve but same message was displayed and you confirmed its faulty and he suggested me courier pendrive to office address as per telephonic conversation through courier.but i had issue here for same please try to replace this hand to hand at my home or please refund my money as this issue can be occur after replacement also .So as per your email where its mentioned 7 days free refund so please do consider it and refund my money and tell the procedure for refund. Harshal Bhanu Harshal Bhanu Oct 9 to iProf sir I want to refund for this pendrive as its not working which issue cant be resolved by your technicians even after two days of complete 1.5 to 2 hour session on Teamviewer for fixing it, as i cant afford any this error sorting method any more due to lack of time.Kindly confirm me what is the procedure of refunding amount for this pen drive whether you can handover cash in your office against pendrive or any other means kindly mail me the complete detailed procedure of getting refund. Thanking You iProf Info iProf Info [protected]@iprofindia.com via freshdesk.com Oct 9 to me Dear Sir, As per our telephonic conversation I request you to kindly install the .net-framework on your system which is required to run our application in Window's 8.0 and 8.1.Since your internet speed was not that much high to download the required software I request you to visit the nearby Cyber cafe to install the software. Regard's Team iProf 68573 iProf Info iProf Info [protected]@iprofindia.com via freshdesk.com Oct 12 to me Dear Sir, As per our telephonic conversation, I request you to please send your Pendrive at Head office with proper packing at the following address: The Address of HO:- C/O Ratandeep Sharma Iprof Learning Solution Pvt. Ltd. E-2 Sector-1 Noida UP Near LIC Building Pin-201301 Sincerely, iProf Tech Support Team On Sat, 10 Oct at 5:47 PM, Harshal wrote: Refund On Fri, Oct 9, 2015 at 10:10 PM, Harshal Bhanu wrote: sir For the order no-44176 and reference ticket no [ #68573] In my PC i tried to install .net -framework what is required by your software for my pc (as per your technician advice) which is not compatible with my windows 8.1. It did not get installed after that you raised a issue in telephonic conversation that you can not refund unless its either 1 installed to check its working or not for that concern i had run the pendrive in my friends system their it got executed. I accessed the electronic and device section of that course, but it is sad to inform you that i was not satisfied with the content that was promised and i do not want to continue with this at last. Some of factor which made my mind to opt for refund are it is, not working in my pc, and the content of electronic and device are not up to my expectation as explained by your marketing executive in telephonic conversation at time of introduction of this course before purchasing, that he told me the whole course will be explained by animated form but their is only pdf of course that i already have, as i have some institutes notes that i told the person before purchase but he assured me that their will be video lecture of the whole content but there are only videos of previous year question that are explained, as that is not of much use as i got the same explaination by previous year questionbank after seeing the content i feeled being bluffed and the same issue i had mention today with you in telephonic conversation. So please kindly return this pendrive and refund my money as per your promise.Kindly mail me the steps of Refund of my money. Thanking You Harshal Bhanu 68573 iProf Info iProf Info [protected]@iprofindia.com via freshdesk.com Oct 12 to me Dear Sir, We will dispatch your cheque in 3 weeks time after we receive your inventory. Regard's, Team iProf On Mon, 12 Oct at 1:57 PM, iProf Info wrote: Dear Sir, As per our telephonic conversation, I request you to please send your Pendrive at Head office with proper packing at the following address: The Address of HO:- C/O Ratandeep Sharma Iprof Learning Solution Pvt. Ltd. E-2 Sector-1 Noida UP Near LIC Building Pin-201301 Sincerely, iProf Tech Support Team On Sat, 10 Oct at 5:47 PM, Harshal wrote: Refund On Fri, Oct 9, 2015 at 10:10 PM, Harshal Bhanu wrote: sir For the order no-44176 and reference ticket no [ #68573] In my PC i tried to install .net -framework what is required by your software for my pc (as per your technician advice) which is not compatible with my windows 8.1. It did not get installed after that you raised a issue in telephonic conversation that you can not refund unless its either 1 installed to check its working or not for that concern i had run the pendrive in my friends system their it got executed. I accessed the electronic and device section of that course, but it is sad to inform you that i was not satisfied with the content that was promised and i do not want to continue with this at last. Some of factor which made my mind to opt for refund are it is, not working in my pc, and the content of electronic and device are not up to my expectation as explained by your marketing executive in telephonic conversation at time of introduction of this course before purchasing, that he told me the whole course will be explained by animated form but their is only pdf of course that i already have, as i have some institutes notes that i told the person before purchase but he assured me that their will be video lecture of the whole content but there are only videos of previous year question that are explained, as that is not of much use as i got the same explaination by previous year questionbank after seeing the content i feeled being bluffed and the same issue i had mention today with you in telephonic conversation. So please kindly return this pendrive and refund my money as per your promise.Kindly mail me the steps of Refund of my money. Thanking You Harshal Bhanu On Fri, Oct 9, 2015 at 6:03 PM, iProf Info wrote: Dear Sir, As per our telephonic conversation I request you to kindly install the .net-framework on your system which is required to run our application in Window's 8.0 and 8.1.Since your internet speed was not that much high to download the required software I request you to visit the nearby Cyber cafe to install the software. Regard's Team iProf On Fri, 9 Oct at 4:05 PM, Harshal wrote: sir I want to refund for this pendrive as its not working which issue cant be resolved by your technicians even after two days of complete 1.5 to 2 hour session on Teamviewer for fixing it, as i cant afford any this error sorting method any more due to lack of time.Kindly confirm me what is the procedure of refunding amount for this pen drive whether you can handover cash in your office against pendrive or any other means kindly mail me the complete detailed procedure of getting refund. Thanking You Harshal 68573 Harshal Bhanu Harshal Bhanu Oct 12 to iProf sir In Reference to your telephonic conversation today and as per your steps you mentioned for the refund of my money of Rs 3990 within three week time frame after reaching of pen drive through speed post on the above address you mailed me today I will follow these steps you mentioned in telephonic conversation today and will dispatch the pendrive in 1-2 days and will update you the date of dispatch . Thanking You iProf Info iProf Info [protected]@iprofindia.com via freshdesk.com Oct 12 to me OK Sir!!! On Mon, 12 Oct at 2:25 PM, Harshal wrote: sir 68573 Harshal Bhanu Harshal Bhanu Oct 16 to iProf As Per our telephonic and email discussion i have sent the pendrive yesterday through speed post with tracking no ED[protected]IN through indian post. Thanking you Harshal Bhanu Harshal Bhanu Oct 17 to iProf Sir I had intimated and mailed you that i had sent the pendrive through speed post of indiapost dated 15 october 2015 with tracking no ED[protected]IN .Now Please do the needful. Thanking You iProf Info iProf Info [protected]@iprofindia.com via freshdesk.com Oct 18 to me Dear Sir, Do not worry we will further initiate your Refund process and this will take a total of 3 week's time. Regard's Team iProf 68573 Harshal Bhanu Harshal Bhanu Oct 18 to iProf Respected Sir I had sent the pendrive through speed post of indiapost dated 15 october 2015 with tracking no ED[protected]IN as i am tracking this number they are showing the status Delivery Attempted on 17 oct 2015 : Door Locked-Intimation Served . Please kindly collect it from nearest india postoffice branch . Thanking You iProf Info iProf Info [protected]@iprofindia.com via freshdesk.com Oct 19 to me Dear Sir, We cannot collect your inventory from the Post Office as on 18th Oct our office was open.So I request you to kindly send your inventory at our provided Head-Office address. Regard's Team iProf On Sun, 18 Oct at 10:21 PM, Harshal wrote: Respected Sir I had sent the pendrive through speed post of indiapost dated 15 october 2015 with tracking no ED[protected]IN as i am tracking this number they are showing the status Delivery Attempted on 17 oct 2015 : Door Locked-Intimation Served . Please kindly collect it from nearest india postoffice branch . Thanking You Harshal Bhanu On Sun, Oct 18, 2015 at 9:31 AM, iProf Info wrote: Dear Sir, Do not worry we will further initiate your Refund process and this will take a total of 3 week's time. Regard's Team iProf On Sat, 17 Oct at 5:57 PM, Harshal wrote: Sir I had intimated and mailed you that i had sent the pendrive through speed post of indiapost dated 15 october 2015 with tracking no ED[protected]IN .Now Please do the needful. Thanking You Harshal Bhanu On Fri, Oct 16, 2015 at 4:17 PM, Harshal Bhanu wrote: As Per our telephonic and email discussion i have sent the pendrive yesterday through speed post with tracking no ED[protected]IN through indian post. Thanking you Harshal bhanu On Mon, Oct 12, 2015 at 3:54 PM, iProf Info wrote: OK Sir!!! 68573 Harshal Bhanu Harshal Bhanu Oct 19 to iProf sir I had intimated you on 15 october 2015 that i sent the pendrive with tracking no ED[protected]IN and you didnot inform me that your office will be closed on 17 oct 2015 and i had sent through speed post as per your information and its depend on them when to deliver so sir please kindly look into the matter i had sent on the proper address as you suggested, if you will not collect so what is my fault i had done the same you asked me to do so please kindly contact them. Thanking You iProf Info iProf Info [protected]@iprofindia.com via freshdesk.com Oct 19 to me Dear Sir, Our office premises was opened on 17th Oct.I therefore request to get it verified from the Courier partner. Regard's Team iProf On Mon, 19 Oct at 1:52 PM, Harshal wrote: sir I had intimated you on 15 october 2015 that i sent the pendrive with tracking no ED[protected]IN and you didnot inform me that your office will be closed on 17 oct 2015 and i had sent through speed post as per your information and its depend on them when to deliver so sir please kindly look into the matter i had sent on the proper address as you suggested, if you will not collect so what is my fault i had done the same you asked me to do so please kindly contact them. Thanking You Harshal Bhanu On Mon, Oct 19, 2015 at 12:57 PM, iProf Info wrote: Dear Sir, We cannot collect your inventory from the Post Office as on 18th Oct our office was open.So I request you to kindly send your inventory at our provided Head-Office address. Regard's Team iProf On Sun, 18 Oct at 10:21 PM, Harshal wrote: Respected Sir I had sent the pendrive through speed post of indiapost dated 15 october 2015 with tracking no ED[protected]IN as i am tracking this number they are showing the status Delivery Attempted on 17 oct 2015 : Door Locked-Intimation Served . Please kindly collect it from nearest india postoffice branch . Thanking You Harshal Bhanu On Sun, Oct 18, 2015 at 9:31 AM, iProf Info wrote: Dear Sir, Do not worry we will further initiate your Refund process and this will take a total of 3 week's time. Regard's Team iProf 68573 Harshal Bhanu Harshal Bhanu AttachmentsOct 19 to iProf Sir you replied your premises was open on 17 oct 2015 as per tracking its showing your premises was closed for same i am attaching the tracking report .Its humble request from my side please see into the matter and kindly get touch to the india postoffice( Noida HO) Thanking You Attachments area Preview attachment copy of tracking.oxps Binary File copy of tracking.oxps Harshal Bhanu Harshal Bhanu AttachmentsOct 19 to iProf Respected Sir As per now tracking record my pendrive is delivered at your mentioned address today at 19 oct 2015 at 15.27 and i am also attaching the tracking report.Now please do the further procedure of my refund of Rs 3990 and i also attached the photocopy of the bill along with the pendrive for you convenience .Thanking you and hoping for early return. Thank you Attachments area Preview attachment track report.oxps Binary File track report.oxps iProf Info iProf Info via freshdesk.com Oct 20 to me Dear Sir, Please be specific in previous mail you told that your inventory reached our Office on 17th Oct now you are saying it will reach by 19th Oct.I told you earlier the day we will receive your inventory we will process your Refund request which will take 3 weeks time. Regard's Team iProf On Mon, 19 Oct at 10:59 PM, Harshal wrote: Respected Sir As per now tracking record my pendrive is delivered at your mentioned address today at 19 oct 2015 at 15.27 and i am also attaching the tracking report.Now please do the further procedure of my refund of Rs 3990 and i also attached the photocopy of the bill along with the pendrive for you convenience .Thanking you and hoping for early return. Thank you Harshal Bhanu On Mon, Oct 19, 2015 at 4:29 PM, Harshal Bhanu wrote: Sir you replied your premises was open on 17 oct 2015 as per tracking its showing your premises was closed for same i am attaching the tracking report .Its humble request from my side please see into the matter and kindly get touch to the india postoffice( Noida HO) Thanking You Harshal Bhanu On Mon, Oct 19, 2015 at 2:29 PM, iProf Info wrote: Dear Sir, Our office premises was opened on 17th Oct.I therefore request to get it verified from the Courier partner. Regard's Team iProf On Mon, 19 Oct at 1:52 PM, Harshal wrote: sir I had intimated you on 15 october 2015 that i sent the pendrive with tracking no ED[protected]IN and you didnot inform me that your office will be closed on 17 oct 2015 and i had sent through speed post as per your information and its depend on them when to deliver so sir please kindly look into the matter i had sent on the proper address as you suggested, if you will not collect so what is my fault i had done the same you asked me to do so please kindly contact them. Thanking You Harshal Bhanu On Mon, Oct 19, 2015 at 12:57 PM, iProf Info wrote: Dear Sir, We cannot collect your inventory from the Post Office as on 18th Oct our office was open.So I request you to kindly send your inventory at our provided Head-Office address. Regard's Team iProf 68573 Harshal Bhanu Harshal Bhanu Oct 20 to iProf Sir in reference to your above mail let me clear myself that i am very much specific as per mail concern i had attached the tracking detail if yo can go through the previous mail and today is 20 th oct not 19 th oct as the product has been delivered to you .when are you going to confirm it .i had already attached the tracking detail and let me clear you as per the tracking record of india post of article no ED[protected]IN which i mailed you the soft copy of tracking record and as per the record delivery was attempted on 17 oct when your premises was closed and in the second attempt that was on 19 oct 2015 it was delivered to you and now your asking me to specific of what. Sir i may request you on what ground you are saying this i had already attached the tracking reports time to time as per the update of india post tracking record .Sir please verify to your office that the product has been delivered and for same i had attached the tracking report in the previous email kindly go through it . Thanking You iProf Info iProf Info via freshdesk.com Oct 20 to me Dear Sir, I am talking about those mail's which you have mailed us on 19th and 18th in which you have clearly mentioned to get in touch with the Post Office which is not our responsibility. Please refer to the trail mail's of 19th and 18th Oct. Regard's Team iProf On Tue, 20 Oct at 2:34 PM, Harshal wrote: Sir in reference to your above mail let me clear myself that i am very much specific as per mail concern i had attached the tracking detail if yo can go through the previous mail and today is 20 th oct not 19 th oct as the product has been delivered to you .when are you going to confirm it .i had already attached the tracking detail and let me clear you as per the tracking record of india post of article no ED[protected]IN which i mailed you the soft copy of tracking record and as per the record delivery was attempted on 17 oct when your premises was closed and in the second attempt that was on 19 oct 2015 it was delivered to you and now your asking me to specific of what. Sir i may request you on what ground you are saying this i had already attached the tracking reports time to time as per the update of india post tracking record .Sir please verify to your office that the product has been delivered and for same i had attached the tracking report in the previous email kindly go through it . Thanking You Harshal Bhanu On Tue, Oct 20, 2015 at 12:26 PM, iProf Info wrote: Dear Sir, Please be specific in previous mail you told that your inventory reached our Office on 17th Oct now you are saying it will reach by 19th Oct.I told you earlier the day we will receive your inventory we will process your Refund request which will take 3 weeks time. Regard's Team iProf On Mon, 19 Oct at 10:59 PM, Harshal wrote: Respected Sir As per now tracking record my pendrive is delivered at your mentioned address today at 19 oct 2015 at 15.27 and i am also attaching the tracking report.Now please do the further procedure of my refund of Rs 3990 and i also attached the photocopy of the bill along with the pendrive for you convenience .Thanking you and hoping for early return. Thank you Harshal Bhanu On Mon, Oct 19, 2015 at 4:29 PM, Harshal Bhanu wrote: Sir you replied your premises was open on 17 oct 2015 as per tracking its showing your premises was closed for same i am attaching the tracking report .Its humble request from my side please see into the matter and kindly get touch to the india postoffice( Noida HO) Thanking You Harshal Bhanu On Mon, Oct 19, 2015 at 2:29 PM, iProf Info wrote: Dear Sir, Our office premises was opened on 17th Oct.I therefore request to get it verified from the Courier partner. Regard's Team iProf 68573 Harshal Bhanu Harshal Bhanu Oct 20 to iProf But Sir now the product has delivered and i had already given my enough explanation in the previous mail today.Now the product is delivered kindly do the required and generate my refund . Thanking You Harshal Bhanu Harshal Bhanu Oct 21 to iProf Sir As my pendrive is already delivered to your premises on 19 oct 2015 which i mentioned in previous two day mail that is on 19 oct 2015 and 20 oct 2015 .So at which time frame i should expect my refund amount .Please try to generate refund amount fast. Thanking You iProf Info iProf Info via freshdesk.com Oct 21 to me Dear Sir, As communicated to you earlier we have already told you that the total time to process your refund request is 3 weeks. Regard's Team iProf 68573 Harshal Bhanu Harshal Bhanu Oct 21 to iProf OK sir As per your 3 week policy i will get refund by 9 nov 2015 as it will complete 3 week from 19 oct 2015 to 9 nov 2015. Thanks Harshal Bhanu Harshal Bhanu Nov 9 (11 days ago) to iProf Sir, Your 3 week policy of returning money is completed sir i did not received my money yet, when will i get my money please refund it now. iProf Info iProf Info via freshdesk.com Nov 9 (11 days ago) to me Dear Sir, We are sorry for the inconvenience caused to you but due to some Audit in the Finance department they will dispatch your cheque it in the next cycle means in the next week. Regard's, Team iProf 68573 Harshal Bhanu Harshal Bhanu Nov 9 (11 days ago) to iProf sir What its every time you say new cycle i want my money either give me by cheque or i provide you my account no try to transfer as you wish it has already about more than a half month and how much delay are you causing, sir every week new week, how much i should wait for receiving my own money as 3 week were promised by you till then i should get money as your policy but after three week you are telling for another week as these are already too much and i want my money as early as possible . Thanks iProf Info iProf Info via freshdesk.com Nov 9 (11 days ago) to me Dear Sir, This is the update we have from the Finance Department kindly wait till next cycle(next week) Regard's, Team iProf On Mon, 9 Nov at 2:08 PM, Harshal wrote: sir What its every time you say new cycle i want my money either give me by cheque or i provide you my account no try to transfer as you wish it has already about more than a half month and how much delay are you causing, sir every week new week, how much i should wait for receiving my own money as 3 week were promised by you till then i should get money as your policy but after three week you are telling for another week as these are already too much and i want my money as early as possible . Thanks Harshal Bhanu On Mon, Nov 9, 2015 at 1:12 PM, iProf Info wrote: Dear Sir, We are sorry for the inconvenience caused to you but due to some Audit in the Finance department they will dispatch your cheque it in the next cycle means in the next week. Regard's, Team iProf On Mon, 9 Nov at 12:56 PM, Harshal wrote: Sir, Your 3 week policy of returning money is completed sir i did not received my money yet, when will i get my money please refund it now. Harshal Bhanu On Wed, Oct 21, 2015 at 7:08 PM, Harshal Bhanu wrote: OK sir As per your 3 week policy i will get refund by 9 nov 2015 as it will complete 3 week from 19 oct 2015 to 9 nov 2015. Thanks Harshal Bhanu On Wed, Oct 21, 2015 at 5:44 PM, iProf Info wrote: Dear Sir, As communicated to you earlier we have already told you that the total time to process your refund request is 3 weeks. Regard's Team iProf 68573 Harshal Bhanu Harshal Bhanu Nov 9 (11 days ago) to iProf Sir Give me the exact date of returning my money by conserning your department as its your internal matter of company, just i want my refund as early as possible and be specific on your promises and policy mentioned before and kindly issue the exact date on which i should get my refund done and please do not mention every time a week i want an exact date please may consider and reply the confirm date of refunding on which i should get my refund done. Thanks Harshal Bhanu Harshal Bhanu Nov 10 (10 days ago) to iProf Sir Please give my refund as its two much time and tell me why are you delaying for refund.Please give the date on which i could get refund Thanking You iProf Info iProf Info via freshdesk.com Nov 10 (10 days ago) to me Dear Sir, We are sorry for the inconvenience caused to you but due to some Audit in the Finance department they will dispatch your cheque it in the next cycle means in the next week. Regard's, Team iProf 68573 Harshal Bhanu Harshal Bhanu Nov 13 (7 days ago) to iProf Sir As per our telephonic conversation today i.e.13/11/2015 i informed you that till now i did not got my refund of Rs 3990 even after your 3 week return policy has been completed on 8/11/2015.Sir please give my refund at your earliest, as after 2 week of receiving return package/pendrive from your end their was a call on 2/11/2015 from your i prof office to me that your refund amount cheque is initiated and i will get that cheque in next cycle that means till next week as per you so from that i can acknowledge that i could receive it by 9/11/2015 but sir i have drop repeated mail regarding this issue .I cannot understand if the check was prepared on 2/11/2015 so why are you delaying so long to give me refund cheque and why did not i received the cheque till yet, its very disturbing from my end as you are not keeping to your promise of refunding my amount till today that is 13/11/2015. Its again my humble request from my end to initiate refund at earliest Thank You Harshal Bhanu Harshal Bhanu Nov 15 (5 days ago) to iProf Sir I had done all you asked me to do i returned your course material waited for your 3 week return policy and again waited 1 week after completion of 3 week as you conveyed me your company audit problem but now how long i shall wait for refunding of my own money, as per your promise you should return till now why are you making long .If you tell me i will collect my refund cheque at your office in noida .Sir please reply to the mail as you did not replied to my mail please convey me on which time i should get my refund or tell at what time i should visit your noida office to collect my refund cheque. Thankyou iProf Info iProf Info via freshdesk.com Nov 16 (4 days ago) to me Dear Sir, Due to the occasion of Diwali there was a slight delay in dispatch of your cheque.We will dispatch your cheque in this upcoming cycle. Regard's, Team iProf 68573 Harshal Bhanu Harshal Bhanu Nov 19 (1 day ago) to iProf Respected Sir Did you dispatched my refund cheque as you said to dispatch in this week only, please share me the tracking Id of the refund cheque. Thanking You Click here to Reply or Forward