[Resolved]  Irctc — Anamolies in the IRCTC Pilgrim Packages

Address:

Jaipur, Rajasthan

With lots of trust on Indian government run'IRCTC', we had booked Dakshin Darshan Pilgrim Packages for our old aged parents, but the tour is coming out to be a big failure with the kind of hardships faced by our Parents on account of mismanagement and misco-ordination. The Tour started just 2 days back, and right from the beginning there are issues, not even a single day has passed by wherein our parents have repented our decision to trust IRCTC.I will highlight few points below: 1)The Train was 4 hours late for boarding itself, no prior info was provided and so, the old aged parents had to sit on the railway platform, in the extreme cold. 2)The Train reached late on the first sighseeing place'Ujjain'. 3)The Schedule is changed at Ujjain, not following the Itinerary mentioned on IRCTC website. 4)The train was scheduled to start at 9:30 PM from Ujjain, and it started at 1:30 Am on following day, and all the Pilgrims were forced to sit on the railway platform in the extreme cold.And as this was not planned, and coordinated, nobody was carrying woolens for the night, as all the stuff was kept in the train and the Train was taken to Indore for some repairs. Inspite of the above, there was no arrangement from the Railways for this situation, if there is a delay due to Railways, it is their responsibility to arrange suitable facilities like woolens/bedding/accommodation, but there was no trace any such arrangement, and it was only full of mismanagement. With that, i'd urge railways to recall this tour and refund everytbody's money, as we've lost our trust on Railways and cannot leaved our old aged parents at the behest of irresponsible persons.