Irctc — As per previous plan I used my sim, but i received present plan

Address:

Hyderabad, Andhra Pradesh

Dear Sir, I used ([protected]) Vodafone Sim Since 1 year with same plan, but recently your changed the previous plan without intimation. As per previous plan I used my sim but i received present plan (I think its working previous plan after received bill i was shocked). Please change my plan and process the bill as per previous plan. If your not consider my request i am not able to use your network.. Please consider above the same and do the needful action as soon as possible Dear Sir, My current Plan is NC_DL_MV_Alankit99 and without any intimation Vodafone people has changed my current Plan to ST_CR_MV_E_Talk_99 which is totally illegal as my billing cycle starts from 25th March to 24th April Midnight. Despite my continuous explanations to Vodafone customer care executives they seem to stick to the same behavior and as per My Bill Dated 25th March My Billing Cycle should be from 25th March to 24th April Midnight. So I requested many times with Vodafone customer care executives to change my plan into my previous plan which is NC_DL_MV_Alankit99 & I also requested them to discount the extra amount which was charged to me. After many repeated calls they changed my account into NC_DL_MV_Alankit99, but they didn’t discount the extra amount which was charged to my account unnecessarily and without my knowledge. What I want is the same plan and the extra amount to be discounted from my account. If this is the way Vodafone treats its customer then you can understand how ethical they would be at service... So, I hereby request to kindly take initiative and do the needful.