[Resolved]  Irctc — Bad food and intentional non provision of complaint book - Kolkata Rajdhani

Address:

New Delhi, Delhi

Dear Sir, This is pertaining to my train travel experience in Kolkata Rajdhnai - Train No 12306 - traveling from New Delhi to Kanpur on 10th Oct 2014. I have been trying to lodge a complain on the web portal but due to some technical problem it has not been working. Due to which I have already registered a grievance on the portal for public grievance (Reg. No. MORLY/E/2014/11244) and have also written to the PMO for the same. Then I came across this source and thought of reporting the issue here as well. I was traveling in a AC 2 coach - PNR [protected], from New Delhi to Kanpur. The dinner was served at 8:30pm. Despite announcements at the beginning of the journey that attendants will give you a menu to choose, there was no such menu. On inquiry I was told that the only choice to be made is Veg vs. Chicken vs. Egg curry. I opted for veg food. The parathas were thick and half cooked, the dal was bitter and the paneer was resembling with the white Natraj eraser that we used in childhood, in terms of hardness. I immediately called for the supervisor (Mr. Pratiek Kumar), complained to him and asked for the complaint book. Suddenly everyone was on their heels. A new dinner was arranged for me that comprised of mixed Veg, tawa Roti's ( I didn't even know that these existed on trains) and a lot of convincing that please don't complain. Well I kept pushing for the complaint book as it was not just about me but thousands of other who travel and face such situations daily. The supervisor finally asked for it but I think he gave instructions to stall it as my station was very nearby. Finally Kanpur station came but not the complaint book. I want to report that the manager Mr. Prateik Kumar not only served me bad quality food but also deprived and obstructed me of my right to complain by intentionally not providing the complaint book. Given recent fare hikes and promises made by the govt. and railway ministry it does not seem any changes are taking place in quality of services being provided. On top of that the officials not allowing you to register complaint is a serious offence. Kindly look into the issue.