[Resolved]  Irctc — IRCTC not refunding Wait List Tickets amount

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New Delhi, Delhi

Hi, This is to bring into your notice that I booked two tickets under under a single PNR[protected] and unfortunately one of the them got confirmed and the other continued to be on wait list. I boarded the train and when the TTE came in for ticket check up I told him the status of my PNR and also asked him what should be done on this, is there any document you should provide me as a valid backup for the refund of my wait list ticket, he said "NO, you just file a TDR once you deboard the train". I said fine will do that and did the same as per process. Now TDR and IRCTC teams says I did not file the TDR on time and neglecting the refund. Neither they contact me nor have any contact number so that I can contact them. I am totally frustrated and need some help in taking relevant action against them. Below is the email communicarion with them for your reference. Hope to get some positive results soon. Thanks, Arindam Das [protected] visitad.das <visitad.[protected]@gmail.com> Aug 6 (3 days ago) to tdrprocess How can one file TDR while He/She is travelling? Does Indian railways has internet facilities on train? I guess NO. And most importantly Why did the TTE provided me wrong information when I ask ed him of my W/L ticket? Also Did this information of new TDR policy has been brought into notice of passengers? I guess NO. I need proper answers to all my questions asked and I will let go my money else will take relevant action against Railways with media's help. I am giving you two more days time. Appreciate your co-operation. Thanks, Airndam Das [protected] tdrprocess <[protected]@irctc.co.in> wrote: Dear customer, Kindly note that the TDR filing time limit is revised w.e.f.1/7/2013 upto 2 hours of the actual departure of the train in case of confirmed etickets & within 3 hours of the actual departure of the train in case of RAC/WL e-tickets or Train Late More Than Three Hours and upto 72 hours from the scheduled departure time in case of Train cancelled. As you have filed TDR after the prescribed time limit, your case is regretted Railways. Regards, TDR TEAM [protected]@irctc.co.in <w:LsdExcep -------- Original Message -------- Subject: Re: Email From IRCTC From: "visitad.das" <visitad.[protected]@gmail.com> To: [protected]@irctc.co.in CC: [protected]@irctc.co.in, [protected]@irctc.co.in, [protected]@rb.railnet.gov.in, [protected]@rb.railnet.gov.in I still did not receive any response and this clearly proves that the great Indian railways has cheated on me. If I do not get a valid reply till Monday I will be bound to take legal action against this cheat with the help of consumer court and media. Thanks and appreciate your quick action. Regards, Arindam Das [protected] > visitad.das wrote: >> >> I still did not receive any response and this clearly proves that the great Indian railways has cheated on me. >> If I do not get a valid reply till Monday I will be bound to take legal action against this cheat with the help of consumer court and media. >> >> Thanks and appreciate your quick action. >> >> Regards, >> Arindam Das >> [protected] >> >> "visitad.das" <visitad.[protected]@gmail.com> wrote: >> >> >>> >>> I am still waiting for your response. Is it something I should guess by your silence that you are avoiding the refund process wilingly? Kindly provide your reply keeping in mind the ethiques of Indian Railway principles. >>> >>> Thanks, >>> Airndam Das >>> [protected] > -------- Original Message -------- Subject: Re: Re: Email From IRCTC From: [protected]@irctc.co.in To: visitad.[protected]@gmail.com CC: Dear Customer, We would like to inform you that your below enclosed email has been forwarded to the concerned department.You will receive a reply in this regard shortly. Thanks & Regards Neema Bhardwaj Executive, Customer Care [protected]@irctc.co.in Ph:[protected]/39340000 www.irctc.co.in Save trees. Travel on SMS sent by IRCTC or with Electronic Ticket on laptop/tablet. [protected]-------- Original Message[protected]-------- Subject: Re: Re: Email From IRCTC From: visitad.[protected]@gmail.com Date:[protected]:13:27+05:30 To: [protected]@irctc.co.in [protected][protected][protected][protected] Hi Team, Any update on my query mentioned below. I request you to work on the refund process asap as I have done all the formalities as required per policy. Please treat this as urgent. Thanks, Arindam Das Cell: [protected] On Sat, Jul 26, 2014 at 10:13 AM, visitad.das <visitad.[protected]@gmail.com> wrote: What is TKT? If it is something TTE provides then would like to inform you that I requested for it while I was travelling and the TTE refused for it and asked to file a TDR once I reach Delhi. Also you might be aware that while travelling it is difficult to surf internet and file TDR. Wifi is also not available on trains so how can one do it? Its a common sense. I followed everything what I was told to do so it is not my fault regarding this. Would appreciate if the refund process is done asap. Also kindly forward this issue to the concerned department who can take action against such TTE who give false information. Thanks, Arindam Das [protected] [protected]@irctc.co.in wrote: Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : MNR300614V37284 and the reason being : 'TKT not Surrendered/TDR not within 2/3/3 Hrs(CNF/RAC/WL) of actual departure of Train.' In case you require any further assistance, please mail us at [protected]@irctc.co.in With regards, TDR TEAM -------- Original Message -------- Subject: RE: IRCTC W/L ticket refund request Date: Thu, 24 Jul 2014 16:37:33 +0000 From: Das, Arindam (GE Capital, Non-GE) <Arindam.[protected]@ge.com> To: etickets <[protected]@irctc.co.in> References: <[protected]@BANURBNA12.e2k.ad.ge.com> <53A8270C.[protected]@irctc.co.in> Hi, Regarding the below query of mine, it has been one month I have filed a TRD against a partially confirmed ticked and still do not see any money refunded to my account. Kindly check with the TDR team and let me know how the status of the same and how long will it take more? Thanks, Arindam Das [protected] Das, Arindam (GE Capital, Non-GE) wrote: Hi Team, This is to bring into your notice that I have booked a ticket from IRCTC for two passenger on the below mentioned PNR however one of the ticket got confirmed and the other was W/L 1. So as per the discussion with TTE in the train & IRCTC customer care I am writing the email for the refund of the W/L ticket. Kindly file a TDR for the same and process for its refund at the earliest. Appreciate your prompt action on the same. PNR[protected]E - TICKET) Train Number Train Name Boarding Date (DD-MM-YYYY) From To Reserved Upto Boarding Point Class *22693 RAJDHANI EXP [protected] SC NZM NZM SC 2A Name Booking Status (Coach No, Berth No., Quota) * Current Status (Coach No, Berth No.) Passenger 1 (Arindam Das) W/L 6, HO A3, 28 Passenger 2 (Monika Das) W/L 7, RLGN W/L 1 Thanks, Arindam [protected]