[Resolved]  Irctc — Physically assulted by the Pantry Manager on the Passenger ( Train no- 12282 - NDLS -BBS Duronto )

Address:

New Delhi, Delhi

I Sandeep Kumar Sahoo would like to state that, I was travelled from NDLS to BBS vide Train no - 12282 PNR - [protected], S1, 31 on 14th Aug 2014 along with the other passengers. - Initially Pantry person has provided the unhealthy foods to the passengers. (Dead insects inside the food, expiry Sause along with the snacks. - While we asked the pantry boy for the same, he ignored and did not turned around . - Then while at 1.15 P.M near by cuttack railway station we asked for the water bottle as the train was late running by more than 2 hours but the pantry person did not provided the same. - Therefore we (me and co-passengers) went to the Pantry car to lodge the complain, however when reached the Pantry they didnot open the door first. On insisting they open the door when we entered, they all surrounded under the instance of Pantry manger (Mr. Shakti Prasad Nanda ) who misbehaved us in slang language with loud voice and refused to give log book with the statement to whatever you like, I will not give. When we asked why not to give as water bottle is due as the train is running late by more than 2 hrs, he has beaten on one co-passenger ( Mr Rohit) and told him to get out from the Pantry. This incident has happened in front of the TT Mr. Mohanty and Mr.Das who was in charged of the same train. We have lodged the complain at I.I.C, R.P.F, BBSR for the same. Request you to please take up this matter with the concern agency and remove him from the Catering service from Indian Railway. This will really very big issue as they are not giving the ultimate service to the rail passenger. Thanks & regards Sandeep Kumar Sahoo Mob : +91 [protected]