Irctc — Quantity of tea/coffee served and about railways in general

Address:

Chennai, Tamil Nadu, 600001

I travelled by Chennai-Coimbatore Intercity Exp. on 25.10.2015. The quantity of tea/coffee served is far from satisfactory. The vendors purposely tilt the paper cups along with the containers, in the name of bending down to serve the customer and ultimately the tea/coffee level in the cup goes well below the stipulated 170ml level, thereby accumulating the balance quantity to make some fast money into their pockets. The vendors do not pay heed to our complaints and sometime abuse. Also, the compartments are not tidy. The reserved compartments as jampacked with more unreserved passengers getting into them and there was utter chaos so much so that the reserved passengers were deprived of their very few movements inside the coach, for toilet, cell phone charging etc., This practice of letting unreserved passengers inside reserved coaches should immeditely be dealth with severe action. Should the passengers who have made advance reservation by paying additional charges be punished this way? That it was a festive/holiday occasion is no excuse...!