Irctc — TDR Refund Not Released

Address:

Pune, Maharashtra

I had applied for a TDR (Reg# DSW031214W14391) PNR # [protected] on Nov 28 2014. It has been almost 2 months and the amount has yet not been credited to my account. This issue is not just about the refund, it is also about the attitude of the railway employees towards the customer. I had called the Hubli Helpline # [protected] almost 10 times. The behaviour of the railway employee was very rude and disrespectful. It is our money for which we need clarification, I felt so helpless and raged over the behaviour of that employee. I request the concerned people that no matter I need to spend 50000 Rs for a 3000 Rs ticket, but this should not be the way Railways operate, at least teach basic etiquette to the employees. Please let me know on how to file a legal notice to the South West Railways and also more importantly against the employee. This is what we citizens get after electing a government.This is what democracy is all about, in the name of fundamental rights we receive abuse and neglect from the government. What a great example we are setting and with such a pathetic government workforce we endeavour to be a 20 trillion economy. I am not perturbed about my money, I felt immensely insulted with the way Railway behaves with its customers. Being the only service provider for long route travel and customers having no other alternative they are soaked with arrogance. We Indians since childhood are taught to adjust, we take great pride that by 2020 we will be the youngest nation with the largest working force and yes even after 2020 we shall continue our legacy of ignorance and laid-back attitude. Please Sir, I need your help . Unless we citizens don't wake and teach these babus that by passing just one clerical exam you are not entitled to make the people dance to your tunes, you are ought to work with highest level of transparency and have accountability to the grievances of the people. The government does not pay you for this rakish and unprofessional behaviour. Abhijeet Chauhan [protected]@outlook.com