Indian Railway Catering & Tourism Corporation [IRCTC]

Irctc — unable to enroll for UBI prepaid card for irctc on irctc.com

priyanbr29

Address:

Pune, Maharashtra

I have been trying for several days to enroll an UBI prepaid card for irctc to book only Railway tickets with irctc.com under my father's name. It says that we need to provide the exact name as it appears on PAN card (NSDL form) and I Exactly added the same name to fill the form (physical card and virtual card) but your site tells me that the name doesn't match the PAN card. Then I called up PAN card department and verified my father's name on the PAN card and what name I was entering is Exactly correct. The problem is in ur site. Please fix the problem. I have sent more than 20 email's to irctc customer service but no proper help. I have even sent all the screen shot of the Above details. This is really pathetic service. Why do you come up with a site when you can't even enroll a person to get the benefits nor help anyone for it...

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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Comments

Noor Mohamed Imranullah S

from Hubli, Karnataka

I have tried applying for IRCTC UBI Prepaid card twice and the payment was successful via Citrus Pay(amount has also been debited from my bank account twice) but I didn't receive any confirmation from the merchant. Also, my application wasn't registered successfully. Its been a week but I didn't receive the money back to my Bank account yet.

I contacted Citrus Pay and they asked me to contact IRCTC. Therefore, I contacted IRCTC and they asked me to contact Union Bank of India. UBI customer rep. gave me an E-mail ID([protected]@unionbankofindia.com) and I sent an E-mail along with the information.

Till now I've not received any response regarding this issue. I'd request IRCTC to take immediate action on this problem before I take any legal step.