Irctc — Very In-decent and Rude Behaviour At Private Ticket Counter

Address:

Pune, Maharashtra

Dear Team IRCTC, I'm very happy with the efforts being taken to develop train services. But I'm afraid with the privatisation being happening these days. For your knowledge I had a very bad experience at an additional current ticket vending counters (mostly privately operated) in the basement of Pune Railway Station. Usually I see that these counters deny to issue Platform Tickets to the Customers. I guess they do not have the right to deny this service as the other counter person issues the Platform ticket. BUT THIS COMPLETELY DEPENDS ON THEIR MOOD. Last Sunday on date[protected] at 11 am I had visited station to attend my parents who were on the way to my native via Pune. I visited one of the ticketing counter in the basement and the CHILD (a person of age between 15-18 years) was handling this counter. I requested him to issue platform ticket. He denied rudely saying that we have stopped issuing platform ticket since 01st March, 2015. For your information I had got the platform tickets from the same vendor on Thursday i.e.[protected] @ around 3.30 pm. For this I objected him not to tell lie and if he does not wishes then he should speak true and not with false statements (and that too in a polite manner using term DADA - Meaning Brother in Marathi). The child came heavily (aggressively) upon me and said "I DO NOT WISH TO ISSUE PLATFORM TICKETS TO YOU, DO WHATEVER YOU WISH YOU CAN". Meanwhile another person approached him to issue platform ticket and he accepted him to issue with the ONLY INTENT TO SHOW ME THAT IT IS HIS WISH. In fact they charge Re.1/- additional for the platform tickets. I do not understand why Government is hiring such HOOLIGANS as their ticket vendors. In fact Government keeps asking to waive off Subsidies on various utilities provided by Govt. say for an instance Cooking Gas. Even these Gas Vendors are RUDE and seem to be a bit HOOLIGAN type. We as a common man cannot even argue to our point else we would get beaten up with these vendors as they have unity within them. Further to view my thought. I have been seeing request of Modi Govt. to waive off Subsidy on LPG voluntarily. Till Saturday I was of the view that I as a Citizen of India should contribute and support Government in overcoming their hurdles and decided to waive off subsidy on my LPG Connection. BUT AFTER RLWY PLATFORM INCIDENCE & DUE TO THESE FREQUENT NUISANCES WITH THE VENDORS I HAVE CHANGED MY MIND AND HAVE FORMED OPINION THAT NOT TO WAIVE OFF ANY SUCH SUBSIDY. I hope something positively would be taken by the Government from my Incidence. Regards, Narayan Bung Email ID: [protected]@yahoo.co.in