[Resolved]  Mirraw — Lost Money

mirraw dot com is a complete fraud online shopping site. i ordered a pair of earrings quite expensive, and it crossed more than 8 days deadline for delivery and they couldnt deliver my product. whats even more shameful is, that they have a bunch o[censored]nprofessional working at the other end who take ur calls one by one, each time telling u a different story. they didnt even confirm the payment i made until i called them up after 2 days of paying their agent. on phone they confirmed that they've received the payment and told me NOW they have ordered to dispatch my product which shall reach me by 2 days. i called them a day later and they cooked up a story saying their product has left bangalor and shall reach me the next day. i waited the whole of the next day and no one appeared. when i called them, i was shocked to hear, that they haven't even dispatched my product as yet, giving me another excuse of "im sorry ma'am we'l dispatch it now". i was furious and totally disgusted as to how unprofessional they are. they dont care if the product reaches the customer, they take weeks to confirm ur product and days to confirm payment and nobody knows when the product will reach you. i have asked for a complete refund of my cash and I AM DISGUSTED WITH BAD SERVICES OF MIRRAW AND SHALL NEVER EVER BUY A THING FROM HERE, NEITHER WILL I RECCOMMENED SUCH A FRAUD SITE TO ANYONE.

its my request to everyone to please go for flipcart, jabong or amazon to buy stuff., MIRRAW IS 100% FRAUD SITE WITH UNPROFESSIONALS WORKING who dont care about ur product or cash.

Hey, Very sorry about the experience you all had. We are working on getting COD up and running as we speak and it should be live very soon. We deliver almost all our products within the first 3-4 working days and a max of 8 days domestically. Sincerely sorry that you did not receive your products as promised. Request you to kindly escalate any unresolved issue to my personal id anup.[protected]@mirraw.com for immediate resolution.

Hi Divya,

Sorry to hear that. Have dropped you an email with a resolution for a replacement. You certainly do not have to bear the return courier charges if the product delivered is incorrect. Sorry about mis communicating that. Eagerly awaiting your email reply to help resolve this for you.

I had purchased an saree online in www.mirraw.com, worth rs.4999 on 6 august but it has not been delivered yet i tried to contact them on the number given on the website but they say that number does noy exist amd they are not replying for mail. mobile number switched off. I am from India

Ankita mathur

Hi Ankita Mathur, read your comment above. Despite you are in India, you haven't got your parcel. Then me am in Mauritius, how much time they will take for my parcel!? Need to sue them...

Hey Ankita,

We are sorry about the delay. The package was dispatched on the 14th, but seems it is not yet delivered. We are following up on the same and will give you an update on the same asap.

Shopping with Mirraw has been my worst shopping experience ever. I regret not having investigated these reviews earlier. It is just not worth the hassle effort and you are most certainly going to be at loss dealing with these people.

I ordered 5 dress materials all were faulty so opted for refund sent the items by tracked delivery which cost me about rs 1000 and I am waiting to hear about the refund of 8403. I feel very cheated and let down.

And yeah, its clear now, my doubt of this bogus company have been cleared, they really know how to con people. Have inserted the right address and now the tracking number system is telling me my address is incomplete. Shipment failed...etc.

Aren't you ashamed, fooling people, our reason behind buying products from your online store was that we relied upon your service. Trusted you. For me it was my first online shopping experience which you have turned into a nightmare. My bro is getting married in November, was relying to get my saree and churidar. I don't earn big, my family is a middle class one, all my money has gone in the water now. Neither will I get my products nor will I be compensated.

@sunithapais: The refund for your order is being processed today. Am sorry about not getting it done earlier, we were waiting on the complete delivery of all items of the order before processing a refund.

@ankita mathur: The product was returned back to our warehouse due to non deliverability in your pincode . We have redispatched the parcel via Indiapost yesterday with tracking number EM[protected]IN. The items will be delivered to you shortly.

@Priyanka: Your shipment is currently in transit to your local city in Mauritius via Skynet couriers:[protected]. I am working with Skynet team to figure out the last mile delivery issue. Any additional landmark or address information that you can provide would be very helpful, kindly email me the same to anup.[protected]@mirraw.com for a speedy resolution

Hello peeps, have received my items. The anarkali is just as i wanted and saree is ok. Satisfied with Mirraw serviceservice on the whole.

Thanks Mirraw! Hope to use your service soon in the future.

Be aware this Mirraw.com website...

Hi All

Please don't buy anything from Mirraw specially Riti riwaz and Fab Fiza products.
They just know to rob their client. I had bought 2 suits worth Rs 4000 and still struggling back to get my money back.
They are cheaters. They show you something else online and will send our some other stuff that will really not match with the real one.

Hi
I placed my order yesterday and i get read reviews here today after placing my order. Looks like i shouldn't have placed my order. And when i am trying to track my order now it is not showing me anything and taking me to homepage all the time.

I placed an order for Bangle on 26 Sep 2014. I got my product(Bangle) delivered today in wrong size(2.6)

I have requested for 2.8 but it is delivered in small size which will not fit for me. I have raised a ticket for return on the day of delivery itself(Oct 07 2014) but there is no response for next 2 days.

Inner package of the delivery has clearly mentioned as 2.6” but in the outer courier package someone has overwritten as 2.8”. Attaching proof for the same.

There is a mess-up in checking a product for Delivery. It clearly shows that Packing team knows they are offering wrong size to customer and they didn’t care on replacing a right one. Do you think whatever you send, customer will accept?

I keep asking them in Customer call Via call and emails finally raised a Return Policy Steps stating I keep asking them in Customer call Via call and emails finally raised a Return Policy Steps.The cost of return shipping will be covered by Mirraw.com up to Rs.100 but the cost it took to send a courier for them is Rs.300above which is nearly equal to my purchase amount. Will they refund the amount of return shipping spent by me? What is the use of spending 300 above for returning the product for the item which is purchased for Rs.300?

This results a loss for me and created a frustration. I have thought to purchase gifts and dress materials but this situation makes me to refuse purchasing again with Mirraw.

I have never suffered such like this while purchasing in other online e-stores, I am very unsatisfied and frustrated with mirraw's performance.

I have ordered gold pearl dangler ear cuffs (M[protected] from www.mirraw.com extremely unsatisfied from the product received. It's but obvious the earrings are always in pair. But the product received contains only ear earrings. For the second ear i have to order again which come to me costlier than expected. This is a case of misrepresentation and will never recommend anyone to order from this website.

Hi I Placed an order on 26 oct14 i did not get it yet really POOR Service and response Do not buy any thing from this site total waisting of time
and money

my first order sent (ordered 4 items - they sent one by one 4 consignment)
I thought the second order they will send like that ... but no update from them. Now more than a month... and no proper reason.
these guys buying from third party and doing business. These guys not running the business and nothing in stock. Beware before you order from them. It seem I lost Rs 9000 unless I have to visit Maharastra!