LG Electronics — Fraud by lg company - defective piece of washing machine sold to me

Address:	Gautam Buddh Nagar, Uttar Pradesh, 282007
Website:	www.lg.com

Model- P8532R35 ABGPEIL Serial No- 205NWXB056298 I have bought a Semi automatic washing machine in Aug-2012 and since beginning it was giving problem. Under warranty period the wash motor has stopped working and the technician visited and repaired it. Again, during the warranty period we faced some problem in water supply/drainage and the technician came and repaired it. Post warranty period, motor stopped working and again we have made a complaint to LG customer care and a Technician whose name is Sanjeev came & replaced some part and taken the money & assured that defect has been rectified. In the month of Dec-15, our dryer stopped working and we made a complaint to LG customer care & the technician says that the dryer motor is not working and there is a problem in gear which needs to replace. “Gear” is the same part which was replaced by the technician Sanjeev. One severe problem what we are facing in this machine is electricity in water while machine is running, which we have not faced in any other machine. If any severe incident will occur then only LG Company will be responsible for this for such a defective piece. Nobody expects such product from such a brand. I have told them (technician/customer care) about the problem we are facing since beginning & they told us that we’ve got a defective piece and ask customer care to get it replaced. I called up customer care and they also told me that this is a defective piece and given number of service center for the replacement. I have spoken to the Area Manager of service, Mr.Pramod Singh and he says that his system is not showing the replacement of Gear in his system. I have sent him the job sheet and other details. He says that he has forwarded the complaint to respective BSM & he will look into it. Now, he has shown his inability to do anything & says that I need to pay for the repair and replacement of the parts. Whenever I call up customer care they are only interested in closing the complaint inspite of resolving it. I have got a call from your Noida office that please call to the Area Service Manager for your queries and they are closing my complaint. I am surprised that such a big brand LG is having the employees who are not bothered of customer satisfaction but to closure of complaints in the system. – Highly Unprofessional behavior. I have paid for the replacement of Gear and copy is attached herewith for necessary perusal. Pls let me know whether LG products are like this only or it is durable also. I had washing machine of “Whirlpool” & it was given trouble free service to us for 7-8 years. I hoped the same thing or not if same then at least 5-6 years expectation is a good expectation from such a brand LG but what happened all the expectation gone to hell. Since beginning LG’s washing machine is giving problem. What a mental harassment and brand image one can feel in his mind. Please let me know where is the money gone which I have paid to technician “SANJEEV” & why it is not showing in your system? Why you have given me a faulty piece? Why you are not replacing with the original one? People will lose trust from LG is your products are like this only. If your products are genuine & durable then where is the problem in giving me your that product for what you have taken money from me. I have never thought of such service by such a brand by LG. People expects that he is buying a genuine product of a brand which will be trouble free for another 5-6 years and he would be hassle free but I shocked to see such a bad product by LG brand and unprofessional behavior by LG officials. Nobody can expect such things from such a reputed brand LG. I would never prefer any one to buy LG product in the future. I will post on medias and social sites not to buy LG products and about selling defective pieces & unprofessional after sales response. I am writing this complaint as a last attempt towards resolution & replacement of your defective piece given to me. Yours’ Truly, Abhishek Kumar [protected]@rediffmail.com Flat No-311, R.N.Bagla Tower, Sikandra bodla Road, Agra, UP-282007 Mobile- [protected]