LG Electronics — LG Led 43" TV

Address:	Mumbai City, Maharashtra, 400101
Website:	www.lg.com/in/support

Dear Mr. Joon,

Greetings.

Kindly read through the unpleasantly experience I faced after I purchased LG Led 43" television in Mumbai - India.

I am forced to write to you as I am not getting any support from the local team.


Model Code: 43UF690T.ATR
Item Description : LG LED 43"43UF690T.ATR
Chasis No : [protected]
Amount Paid:INR 60, 500/- only
Retail Invoice Billed to: Snehanjali Electronics and Trading Pvt. Ltd. 4, Heena Gaurav Heights, S.V. Road, Near Reliance Energy, Kandivili East- Mumbai -400067. Tel:[protected]
CIN No: U52600MH2013PTC249398

We had purchased the LG - LED 43" television ( details mentioned above) from Snehanjali Electronics and Trading Pvt. Ltd. on 29/12/2015. But we could not open the sealed pack television as our house was under renovation. The Installation took place on 07th Feb 2016 by the authorised LG service centre engineer. by 29th Feb 2016 the HD port duck got fused due to which my desired picture quality (HD Clarity) I am not getting. I keep on calling to LG service centre the Toll free no (), The LG Service Manager Mr. Parag, The dealer Snehanjali () for the replacement of the product they are simply denying.
A defective product was sold to me but they are simply taking off their hands by saying they could replace if it would have got fused within 15 days of purchase of goods. Now it is too late to replace the TV set.
INR 60, 000/- is not a small amount to be paid for a middle class earner. LG was know for its service standard. I have my Fridge, Washing machine, Microwave & water purifier are also of LG electronics. But this is what I am getting in return to be a loyal consumer of a Korean Electronics giant.
I would not have demanded such things if my item were of 1 yr old, this is mere 20 days old product we had started using, but such a bitter experience we are receiving this time that we have lost faith on LG electronics.

Thank you for your time & patience, please listen to my complaint. Looking forward to get a replacement done sir.


Regards,
Anup Kumar Das
Manager
Idea Cellular Ltd.
#[protected]

Email:das.[protected]@gmail.com