Mobikwik — Money not transferred to credit card account yet

Address:Gurgaon, Haryana, 122002
Website:www.mobikwik.com/contact

My flight ticket was cancelled and i got a refund of 6799/- from cleartrip to my mobikwik wallet on 21st oct 2016. then i raised request to transfer this money back to my account. but it is not done yet. and i cannot see any balance in my wallet as well. i have already emailed them number of times. tried calling them and they disconnect the call after listening to the issue. please transfer my money back to my credit card account.
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7nd nov 2016 at around 12pm I made a recharge of 97 for my Vodafone number with MobiKwik android app, the recharge got failed..but not return cash back of my account.please return my cash back.my account I'd is [protected]@gmail.com and my registered phone number is [protected].please sir help me.
I am unable to login to my account after repeatedly complaining to the customer care, they give monotonous answer kf changing the password by the link mailed and accessing the account by website, I did the needful but inspite of that I am getting message some temporary issue occurred please try again later. Mu email Id is [protected]@yahoo.co.in
I linked my mobikwik account to jugnoo. I booked a ride today. There was a offer of 40 % cashback but I got only 5 % cashback. This is happened with me the second time. Paytm and Freecharge provide much better service than yours. Either return my cashback or delink mobikwik from jugnoo.
INVOICE ID[protected]

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    +91 94 6644 6644 [Customer Care]
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    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
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