[Resolved] Airtel, DoCoMo — MNP Fraud | |||
Hi , i have submitted proof for a Mobile Number Portability change in January 5,2013 and paid Rs.75 in an Airtel Show room ,Karur and i have given request for a change of network to Airtel from Docomo.Still now i haven't received a single message regarding this MNP change.When i called Airtel Customer care they told me that they haven't received a request regarding this. I have called Docomo Customer care 4 times and they told me that problem is with Airtel and today(22-February-2013) when i called Docomo Customer Care they told me that "your request reached us after 15 days from UPC code request and hence we are cancelling your request".I have lot of network issues in docomo and hence facing mental stress. Please take this complaint seriously and provide me a solution.If i dont receive any feedback then i will fire a case against these two companies in Consumer Court. Was this information helpful? | |||
Oct 16, 2016 Complaint marked as Resolved Verified Support Feb 23, 2013 Airtel Customer Care's response Namaste( karthik2901), This is to inform you that your concern listed on 22 Feb. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com We assure you that we are committed to resolving the issue to your satisfaction Regards Deepak Mohod Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Feb 25, 2013 Airtel Customer Care's response Namaste( karthik2901), We would like to inform you that your concern listed 22 Feb. 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com. Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 8 Comments | |||
Comments
HELLO MR. RAKESH RANGA,
WHEN I CONTACT THE CUSTOMER CARE, MY CUSTOMER CARE CONNECTION DISCONNECTED ON THE TIME THEY ADVICE MEPLEASE
USE *121#. IF I USED ANOTHER AIRTEL NUMBER TOTELL ABOUT THIS PROBLEM, THAT NUMBER CUSTOMER CARE OPTION DISCONNECTED., .., REALLY AIRTEL BHARTI GE FRUAD NO.1 ACROSS THE NETWORK.
WHEN I CONTACT THE CUSTOMER CARE, MY CUSTOMER CARE CONNECTION DISCONNECTED ON THE TIME THEY ADVICE MEPLEASE
USE *121#. IF I USED ANOTHER AIRTEL NUMBER TOTELL ABOUT THIS PROBLEM, THAT NUMBER CUSTOMER CARE OPTION DISCONNECTED., .., REALLY AIRTEL BHARTI GE FRUAD NO.1 ACROSS THE NETWORK.
I have applied for MNP on 24.05.2011. After two days they contact me to cancel the MNP. But strongly say, i need to go IDEA. In the meanwhile i contact customer care continuously. so they first stop my customer care contact option. when i used another number to discuss about mnp, they said that "today(02.06.11) we confirmly disconnect ur network. but they did not take any action. when i contact on 04.06.11 . the customer care simply said yesterday (03.06.11) you cancelled ur MNP. But really i didnot do that. they easily tell lie... REALLY AIRTEL HAVE POOR CUSTOMER CARE...
AirTel — MNP Related
Hii am using the Number [protected](Aircel-Delhi) and want to port out to Airtel. i fill all the required docs that Airtel required also share the UPPC code for the same. Regarding this port out i have also recieved the msg from 1901 on dated[protected]" Reuuest for porting your number to airtel has been recieved and your application is in process" but today "[protected]" my Aircel number showing "Aircel number not valid" it means my number ported out to Airtel. But till date i have not recieved any MNP Sim card from Airtel after having the word with the same guy who come to me fro MNP said it will deliver to you shortly. now i dont have my number with me. I am very harreshed with the service from the company like AIRTEl. please do the needfull.
Regard's
Vishal Paul
[protected]
Date wrongly mentioned it[protected]
Hi Rakesh
Thanks for the responce..
this is to update you that i have Received the SIM Cards by yesterday’s courier[protected]) for the below mentioned MNP number([protected]) but again the received SIM is not activated. Request you to please suggest a single touch point(Contact Number) for all these query’s so that all the query’s are solved in a single Hit. Its more than 3 days that my number is not working.. Waiting for your Positive revert.
Regard's
Vishal Paul
[protected]
Thanks for the responce..
this is to update you that i have Received the SIM Cards by yesterday’s courier[protected]) for the below mentioned MNP number([protected]) but again the received SIM is not activated. Request you to please suggest a single touch point(Contact Number) for all these query’s so that all the query’s are solved in a single Hit. Its more than 3 days that my number is not working.. Waiting for your Positive revert.
Regard's
Vishal Paul
[protected]
Airtel — Airtel to docomo MNP related Problem
I had an Airtel prepaid number [protected]. I decided to switch provider out of frustration with Airtel's poor customer service and their unnecessary value added services automatically getting activated on my sim. I lost lot of talktime due to their hidden services.I ported it to Docomo prepaid (via MNP) which ultimately completed on 3rd April 2012.
But since then, all calls from any Airtel number to my docomo number are failing. It says "number does not exist".
I am able to receive incoming calls from all networks except Airtel. Airtel has specifically blocked all outgoing calls from any Airtel number to my number.
I have called customer care of both networks. I am certain that this is an Airtel problem.
I dont know what advantage Airtel gets by doing this. Not only could they not hold on to a customer, but they are also driving customers away for life.
Please resolve it, else I will have to escalate this to higher levels.
Mishal
[protected]
[protected]@yahoo.com
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AirTel — FRAUD ON MNP
Really airtel cheated me always during Change the portability.... they did not provide unique code through sms after sending the request on portability. i get only through by customer care. till now i can not change that network., i do not disconnect his network. upto this they told any one of the reason on MNP..... how can i complaint the airtel? plese tell