Samsung Electronics Co. Ltd — Display not coming in Samsung mobile; Frustrated with Samsung Mobile service

I bought a new samsung mobile from a Samsung authorised dealer. It have faced numerous defaults such as it gets hanged, the call history gets tampered automatically, the call gets diverted to somebody else while calling, and the sound is very low. I have submitted it in the service center but its taking them a huge amount of time for them> I guess they dont have the proper software also . They are not even replacing the mobile niether refunding me the amount as its only 1 month ago I borrowed it .

The Cell model is Samsung I 200

Sl. No- R7YQ855941H
IMEI:- [protected]

Samsung — Mobile repair

Dear sir,
My samsung mobile SGHi450 has been causing a lot of problems and now wen i visited the service center they told water had logged in the mobile and it had some software problem which if repaired my spoil the mobile..n the water logged mobile cant be repaired under warrenty period you will hav to pay extra money for the repair ..before giving my mobile for a service check it was working almost properly but now after checking it my cell phone wont even start!!!n the samsung authorities say its not their fault
please help..

Samsung Mobile Phone — not getting mobile repaired

my mobile was in warrenty and i have given it for repair to samsung workshop on 4th july 09. i have been to workshop but they are not returning my mobile and saying that they have sent my mobile to their head office.

Samsung — mobile repairing

sir
i was going to repair my mobile in samsung care centre jhansi (up) branch due to display problems in mobile. then they return me mobile after 45 days. now my mobile demaged totaly camera not working and mobile not changing. and voice quality of music player and mobile totaly damaged.

for this solution, i have contact to costmer care more than 10 time but they not give me any solution simply say jaldi hi thik ho jayega. mobile detail is-
model no sch-s259
date of submit-06/07/09
ref no/bp no-[protected]
sir give solution or what can i do for this

thanks and regards
krishna kumar
mo no [protected]
e mail - krishna.[protected]@gmail.com

Samsung — PHONE WARRANTY BUT HE WANT CHARGES

I DEPOSITED SAMSUNG MOBILE SET DT: 01.09.2009, FOR REPAIR AND UNDER WARRANTY, DELIVERY TAKEN ON 04.09.2009 AND SIM PIN WAS NOT BROKEN AND SAMSUNG PERSON WAS APER TO BRING THE SET IN ORDER, AGAIN ON .04.09.2009 AT 6:00PM THE SET FOUND NOT WORKING AND AGAING DEPOSITED SET BUT SAMSUNG PERSON WAS CHARGING THE SET REPAIR,

Respected sir,
I am a chemical engg. student studing in Mumbai, 3 months ago I purchased a good handset under my budget (S3500).so i was actually thankful to samsung for providing such good value for money.
my friend constantly made a point for purchasing Nokia phone for the resale value and service they provide, but than i though that its just a myth in minds of people that only Nokia provide good service.
the major difference for me to buy Samsung was the 'value for money'
as it was my first handset of my life for which I collected money since one and half year
so i was happy with the features but the happiness was not long lasting
with in 3 months my cell stopped working completly.(some beltproblem) I went to service centre, my dealer assured my that i will get it repaired freee of cost.but service centre incharge estimated the cost of 5000 rs .I asked him are u joking the cell cost 6700 rs, his reply was cant help it in less than that.I tried calling service centre many time but no one turned up, so now i am just a helpless guy cursing the day I purchased samsung cell phone
so called 'value for money'
dont worry people like us cant go to consumer court because my parents are not literate enough and I dont have that much time and guts
but please do something.
6700rs didnt matter to big multinational like yours but for us we know how much it was.
yours sincerly
vicky jain


(human tendency of expectations)
incase if you can help
Res Address:
G5 Dhaval Aptarment,
nb cross road, sommvari bazar,
malad west mumbai(64)
phone nos:[protected]


following are details of handset.
DATE:2869
CELL:SAMSUNG S3500 METALLIC SILVER
IMEI NO:[protected]
BATTERY NO.S/N:TH1S516FS/4.B
CHARGER NO:S/N:RT35520 HS/5.G

Sir,
I have a proble with my SAM-X620 and my IMI is [protected].Proble is my Handset will not work properly, there is no incoming & no outgoing call, and also my IMI no will not show properly, when Isaw my IMI no somtime its given & somtime not shown. Please Help me for my Handset.I only use your product because I am satishfied with your Brand.Give me reply what should I do with my Handsetas early as possible, I am wating for your tips.Thanks.

Samsung Mobile — Frustrated with Samsung

I bought an Samsung SCH-S379 handset on 18th July 2009 for my wife to be gifted. Within two months, it hstarted creating some problem in charging. being into warranty period it was submitted to authorised samsung centre named "CEE EMM Services", Sector 27, Noida. Regret to share/submit that till today even after 5 month, despite many phone calls/visits/emails/reminder letters/chasing so kany people nothing has happend. Even today, no body in samsung service network is able to reply me confidently as to by when it is going to be resolved. I had tough time roaming around service centre, contacting so many people but resulting into frustation and inconvinience. Despite assurance from Samsung post filing complaint at service help line and service help line email, Samsung did nothing. Neith I have phone repaired not have I received refund.

My earnest request to this forum if someone can help.

Regards,
Deepak

I can guarantee on behalf of Samsung that nothing can be done about your mobile apart from throwing it in the dustbin. Once you've purchased a Samsung product, you'll have to pay the price of committing that mistake. So, please forget about it ever getting repaired.

MY REQUIREMENT IS 6.5 VER FOR MY GT-B 7610 MOBILE BUT LOCAL SERVICE CENTRE IN SOLAPUR MAHARASHTRA (RAVIRAJ SAMSUNG) NOT RESPONSE MY REQ SINCE ONE MONTH THEY SAY"S ME 6.5 VER IS NOT AVAILABLE CAN"T FIND SERVER PL FULFILL MY COMPLETE

Samsung Mobile — Display

I had purchased the Samsung S3500 handset before 7 months. I the day I purchsed the mobile it had showed the problem of Battery Backup having a backup of hardly 3 hrs. I was informed that this this not company fault. What a great answer. The Samsung employee are not suppose to give such a foolish answer to the consumer rather than solving the problem.

One other issue is that the screen is not working properly. From last 20 day I am contineously following for this problem and I am getting the reply that come in the next week but form last 3 weeks the problem has not solved.

If the service center are not helping us to solve the issues what the hell they are doing and why company is not taking any action on them. Once the the product is sold, your resposibility over or what???

I need promt action from you


Hoping for your favorable opinion

Thanks a lot

Sandeep

The samsung service in BTM is worst. i bought very basic mobile of a samsung mobile C160 in September 2008. In January 2009, it started hanging while the cell is being used. I have been to Samsung service in BTM to fix the problem. They took the mobile for 10 days to fix the problem. Again the same problem starts. Again they said that they fixed. However, it same problem is there. The manager is a stupid man. He boasts as if they has replaced the circut, loaded software and parts. The samsung service in BTM is really spoiling the image of the samsung brand. I would say they should replace the manager to bring the real colour of samsung service.

Samsung — mobile display

sir pls give the address of sumsung custmer care office,sothat i will go to yr offffice n check my phone,so pls give details on my id

thank u

Samsung — display

my mobile display is damage ,i have the warrenty period so pls check my phone why the display is damage

I ahve purchased SAMSUNG SGH270 BUT WITH IN TWO MONTHS IT BEGAN MULFUNCTIONING. IT WAS CONTINIOULY SWITCH OFF AND ON..TODAY IT HAS FIVE MONTH I HAVE GONE THROUGH THREE SAMSUNG AUTHORIZED CENTRE. THEY ARE TOTALY MAKING ME FOOL.


PLEASE DO NOT BUY SAMSUNG MOBILE

i have purchased samsung b3410 corbi plus before two months. from the first day i see video in phone is not on full screen i tell the dealer, dealer say new update are shortly available in month month. but there is no problem solved. i am harassed
my name is kulvinder
mobile no. [protected]
version B3410DDIK1
IMEI [protected]/7

Samsung — extra noise

hi
here i want to ask SAMSUNG Mobiles company that why are they making useless
ear phones. their microphones are extra sensitive which creates undesire nose
ever we talk using them plz check wheather i m wrong check with using ear phone and then
without........................
explorers.[protected]@gmail.com

Samsung — WITHIN WARRANTY REPAIRING CHARGES

samsung authorised service centre at laxminagar VASHNAVI, opp to radhu place are doing personal business in name of samsung as they are charging[protected] on each samsung phone they receive. In my 30mins visit to this center, the lady gave 8 (out of 10) estimated quotation for repairing samsung phone which are already in warrantee period in name of water entrance. My case was the same and was asked to pay Rs.2200 for water entrance in S3500. Although I have got my phone repaired in another service center free of cost within warantee period.

I request the concern to please check this out and stop this kind of malpractices by authorised persons

Samsung Mobile — PHONE DISPLAY GOES

helloooooooooo.... sir,

Here is your customer. OH sorry here is your vey sad & unhappy customer.
I'll tell you whole story. I think you will enjoy it.
One year before i had strong belief in handset of samsung. Previously i was using NOKIA handset.
I want to buy handset for lady to whom i love so much and to whom i am going to marry.
Then i decided to buy samsung handset because i heard that the clearity of pictures and sound that samsung mobile have that is incredible.
So i gone to buy samsung S3500 on the date 17/11/2009 (plz. see the attachment1 -bill of handset) from SURAT, GUJARAT.
Now the story begins. In one month, the HANDSFREE of the mobile prayed me "please don't use me, please don't use me, i am
typical handsfree from samsung company. I mmmmean there was no sound from one of the ear plug of handsfree. I said to my self its ok i will replace it.
Then in the period of THREE months suddenly the DISPLAY of the mobile gone away, completely blank for three days.
After three days it suddenly appears. I went to CUSTOMER SERVICE of SURAT. After one hour of long wait i got the OPPORTUNITY to tell
the problem to your CREW. As i gave the handset in his hand he started to open it without my permission to open the spare part.
He changed the belt of the mobile. I asked the man what if the same problem ocuured in future. He rudely told me that " ABHI PROBLEM AAYA TO NAHI HE NA"!!!!! I suprised what kind of people that samsung have hired. I said O.K.
The twist is here now again the same problem i am facing. The display gone, blur image, less battery backup.........
Again i went to CUSTOMER SERVICE, History repeated again. That waiting for long to attaint by your service man. I told him the same story. He asked me to leave the mobile for two days under observation. I asked him to REPLACE the handset. He denaided to replace. But he was reddy to repair it. I denaided his offer and asked him what if the same problem will occured in future? I mean when the WARENTY period overs. I told him then i have to pay for the spares and service. He was speech less.
Do you know how i am feeling? See the ATTACHMENT 2 and 3.....
Hey SAMSUNG is very repputed company. This kind of incidences spoils the image of company. SAMSUNG is not selling bloody CHINA MOBILE. You tell me will i sujjest to any of my friends to buy samsung mobile?
You should understand the term called "CUSTOMER SATISFACTION". Please see the vedio in ATTACHMENT 4 and photographs in subsequent ATTACHMENTS.

Ankit Gandhi
[protected]
L&T, Hazira.
Surat.
INDIA.

Samsung Mobile — not provide the service in time

after 4 months purchase it defected so i gave to authorise service centre at bhubaneswar but it will be complited 2 monts on 16.9.10 till date they can not hand over to me . i have gone 8/10 times and i ve proof of 3 times regarding unable to delivery i.e. they have written in job sheet of repair. now i am staying farway from service centre.