[Resolved]  NSA Tradex Private Limited — Product not been replaced/fixed

Address:

Gautam Buddh Nagar, Uttar Pradesh

Star Cj alive IS JUST MAKING MONEY. THEIR SERVICE IS SO POOR. DO NOT BUY ANY OF THEIR PRODUCTS I Luv Sharma resident of d-54 1st floor sector-50, Noida(U.P)201301, bought Sobo electric deep fryer from STAR CJ ALIVE on 24th July 2014. I used this product once to check its functioning. It was working fine. Then I dint used it for few weeks. After a month or so I planned to used it again and what I find out is the product is no longer working. I have never seen such low quality product and it was not even cheap. This product came with 6 months warranty. So I made a complaint to Star CJ Alive. They registered my complaint and Gave me the complaint number, which is [protected]. It was shocking for me that they gave me the number of the guy from where they bought the product. They said he will do the rest please call on [protected]. This was the number of a guy named Ghamsham. I had no idea who was this guy. As per advised I gave a call n this guys asked me to email me the invoice and assured the product will b delivered in 15 days. The email was sent on 19th October 2014. I did not received a product in 20 days. It was annoying still I kept patient n called again to this guy Ghansham and he ask to wait for 3 days and again assured that the product will b replaced. Again it was not delivered. I called Star CJ alive again They ask me to forward the email, again no results. Today its more than 2 months and the product is still not been replaced. This company is just taking money from costumers. I would like to tell the buyers not to but any Star CJ Alive products. As the service is very poor.