[Resolved]  100bestbuy.com / Reebok Watch — Product not received/Money not refunded/Customer care not reachable

Address:

Chennai, Tamil Nadu

Please find below the entire conversation with 100bestbuy.com

Thu, Mar 21, 2013 at 8:20 PM
Mar 21
Message starred
FROM madan shroff TO 1 recipient
Product missing ref:16949751
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From
• madan shroff
To
• [protected]@100bestbuy.com
Hi Team,

I had enrolled myself to the contest on 100bestbuy.com which entitled me to win a Samsung Tab. I received a call about 10 days ago stating that I was one of the 10 lucky winners who were shortlisted for the next round of the contest and was told that I would be receiving a Reebok watch worth Rs. 6000/- for Rs. 899/- only which was to be paid on delivery (COD) along with a gift coupon. I received a courier today(March 21, 2013) from Bluedart carrying reference no.16949751, product: Reebok Formal Watch (id no. 72) (Qty:1), (Coupon id:44), (Qty:1) at 16.00 hrs for which Rs. 899/- was paid to the courier person. When I opened the parcel was shocked to find the watch missing nor was there any gift coupon inside. All I found in the parcel was a bubble wrapped watch box EMPTY. So I ended up paying Rs. 899/- for an EMPTY REEBOK WATCH BOX. Please look into the matter at the earliest.

Expecting a positive response ASAP.

Regards,
Madanlal Shroff
2B, Kothi Apartments,
14/46 College Road,
Chennai - 600 006.
[protected],[protected],
[protected]@yahoo.com

Reply from bestbuy
Thu, Mar 21, 2013 at 8:20 PM
Mar 21
Message starred
FROM 100bestbuy Care TO You
Thank you for your mail. Check complaint FAQ Re: Product missing ref:16949751
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From
• 100bestbuy Care
To
• [protected]@yahoo.com
Dear Customer,

Thank you for your email. Please check below FAQ for your complaints,
if your complaint is not getting solved by below FAQ then please
write us at [protected]@100bestbuy.com.

Compliant FAQ:

Q) I not received my product?
A. If you have made a successful payment for any product (other than
contest) you will be getting a order summary email and tracking
number. It takes 7-10 days to product to be delivered; you can always
track the product status on our website.
Otherwise your payment is got failed and it will be revert back in
your bank account.
Q) I have got a broken product?
A. You can send the product back to our office address and we will
send you a replace for the same.
Q) I got different product?
A. If you got wrong product which you have not ordered, then please
send that product to our office address we will send you the correct
product.
Q.) The product which I got is not working properly?
A. If you received any faulty product please send us back we will
replace the same.
Q) There is difference in color of product which was shown on website
and which I got?
A. Color of product is depend on availability of the same and their
might be some color difference in product image and actual product due
quality of image and photography conditions.
Q. I am not able to talk to customer care or customer care is not
picking my phone?
A. Dear customer we are apologizing for the inconvenience caused to
you. Please call between 9:30 am to 6:30 pm Mon to Sat or please write
a mail to [protected]@100bestbuy.com and we will get back to you in 24
hours. And we register all missed call and customer care itself will
call you back.
Q. How to retrieve my password?
A. Please click on forgot password link and enter your phone number,
you will get new password.

Note :If you query is not resolved with above FAQ then please send
email to [protected]@100bestbuy.com we will get back to you in 24 hours.

Regards
Customer Care
100bestbuy

Fri, Mar 29, 2013 at 2:20 PM
Fri, 2:20 PM
Message starred
FROM Madanlal Shroff TO 1 recipient
Complaint
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From
• Madanlal Shroff
To
• [protected]@100bestbuy.com
Hello,

I haven't received any update on my missing package. It seems that I have paid Rs. 899 for an empty package. Please look into the matter immediately.

Regards,
Madanlal Shroff.

Reply
Sun, Mar 31, 2013 at 1:36 PM
Sun, 1:36 PM
Message starred
FROM 100bestbuy Service TO You
Re: Complaint
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From
• 100bestbuy Service
To
• madan shroff


Dear madan


This is in response to your mail that,

We will give your 50% cash back in the terms of credit points to your account within 15 working days .you can use those credit points to buy some other products in our website.We already registered your mobile number and your reference number is the contest coupon code.contest result will be announced on Second week of April.so please wait for some working days.

How to use credit points:

Go to our site www.100bestbuy.com.

Log in your user id and password.

Then choose or select which products you want.

Click on add to cart then Would you like to use your credits towards this purchase? option will be opened.

You have to just click on the check box.

If you have any queries about the product please contact our customer care representative at[protected]

Regards

Customer Care Executive
www.100bestbuy.com

Mon, Apr 1, 2013 at 11:49 AM
Mon, 11:49 AM
Message starred
FROM madan shroff TO 1 recipient
Re: Complaint
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From
• madan shroff
To
• 100bestbuy Service
Hello Mr./Ms.Nameless Executive,

First of all the mail does not reply to the questions asked by me neither does it give me any answer about my product. Second why should I accept only 50% cash back as credit points when I had paid a full amount hard cash of Rs. 899/-. I don't wish to do anymore shopping with 100bestbuy.com. I want my full amount to be refunded as CASH within 7 days, failing which I would go to the consumer court against you.

Regards,

Madanlal Shroff
No 249 Fountain Plaza
II Flr, Pantheon Road,
Egmore Chennai - 600 008
[protected],[protected],
[protected]
[protected]@yahoo.com

________________________________________
From: 100bestbuy Service <[protected]@100bestbuy.com>
To: madan shroff <[protected]@yahoo.com>
Sent: Sunday, March 31, 2013 1:36 PM
Subject: Re: Complaint



Dear madan


This is in response to your mail that,

We will give your 50% cash back in the terms of credit points to your account within 15 working days .you can use those credit points to buy some other products in our website.We already registered your mobile number and your reference number is the contest coupon code.contest result will be announced on Second week of April.so please wait for some working days.

How to use credit points:

Go to our site www.100bestbuy.com.

Log in your user id and password.

Then choose or select which products you want.

Click on add to cart then Would you like to use your credits towards this purchase? option will be opened.

You have to just click on the check box.

If you have any queries about the product please contact our customer care representative at[protected]

Regards

Customer Care Executive
www.100bestbuy.com

Wed, Apr 3, 2013 at 3:35 PM
Wed, 3:35 PM
Message starred
FROM 100bestbuy Service TO You
Re: Complaint
Hide Details
From
• 100bestbuy Service
To
• madan shroff

Dear madan,

This is in response to your mail,

We kindly request you to send back the product to the address mentioned below so that after receiving product to our destination, our executive will contact you mention your query and solution which you are expecting from our service we will respond you according to that.We will give your courier charge in the form of credit points to your 100bestbuy account.once after dispatching the product from your end we kindly request you to mention your Courier Service and Consignment Number, so that it helps us to trace your details.

Suksh Technology Private Limited
Salarpuria Hallmark, 15/[protected]@16, 4th floor,
Kadubeesanahalli, Outer Ring Road,
Bangalore - 560087, INDIA.

Thank You For Utilizing Our Services

Regards
Customer Care Executive
www.100bestbuy.com

Contact : [protected]
Email : [protected]@100bestbuy.com

Thu, Apr 4, 2013 at 12:58 PM
12:58 PM
Message starred
FROM madan shroff TO 1 recipient
Re: Complaint
Hide Details
From
• madan shroff
To
• 100bestbuy Service
Hello Mr./Ms.Nameless Customer Care Executive,

First of all sending the package back to you will only return the empty Reebok watch BOX without the cover in which it came to me and the refund of the courier charges in credit points is absolutely a waste of my money as I do not wish to do ANY shopping with 100bestbuy.com and tracing the details of the package dispatched from my end is useless as it will anyways reach you for sure. The customer care number given in the mail below is a total waste of time and money as NO ONE answers the calls made, all I get is the recorded message of the IVR and call disconnected after roughly 7 minutes.

THIS IS NOT THE KIND OF SERVICE ANY CUSTOMER SHOULD RECEIVE.

Regards,
Madanlal Shroff
No 249 Fountain Plaza
II Flr, Pantheon Road,
Egmore Chennai - 600 008
[protected],[protected],
[protected]
[protected]@yahoo.com

________________________________________
From: 100bestbuy Service <[protected]@100bestbuy.com>
To: madan shroff <[protected]@yahoo.com>
Sent: Wednesday, April 3, 2013 3:35 PM
Subject: Re: Complaint


Dear madan,

This is in response to your mail,

We kindly request you to send back the product to the address mentioned below so that after receiving product to our destination, our executive will contact you mention your query and solution which you are expecting from our service we will respond you according to that.We will give your courier charge in the form of credit points to your 100bestbuy account.once after dispatching the product from your end we kindly request you to mention your Courier Service and Consignment Number, so that it helps us to trace your details.

Suksh Technology Private Limited
Salarpuria Hallmark, 15/[protected]@16, 4th floor,
Kadubeesanahalli, Outer Ring Road,
Bangalore - 560087, INDIA.

Thank You For Utilizing Our Services

Regards
Customer Care Executive
www.100bestbuy.com

Contact : [protected]
Email : [protected]@100bestbuy.com

PLEASE LET ME KNOW HOW CAN WE HAVE THIS SORTED